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April 2025 by Stephen Allie
No one answered my call. Phone just rang. IRL for a contest in their magazine doesn’t work. Just hope I never need to call for roadside service with this kind of customer support.
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March 2025 by Pamela Wright
F.A.B.U.L.O.U.S....always! Great people who know their jobs and are terrific to work with. Wonderful services - thank you for the notary. Even some really good travel goodies with great prices. Thank you for staying in Fort Worth, TX!
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January 2025 by Jerry Hobbs
Stopped here to get an international driving permit. The process took all of about 20mins, and that's because I left my application and had to fill out another one.
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December 2024 by NORTHWEST JUNKIE
This review speaks on behalf of Aaa and this particular location, but I have had a bad experience with every location I have ever called and the worst of all was with Corpo customer service! I have had to call seven times to get updates on my policy and every time they have told me they will call me back. They took my payment as scheduled, but there’s a problem with my policy and they’re supposed to be fixing it and as I said, it’s been over 2 1/2 weeks Every single time I have called them. I have either wasted 30 to 45 minutes trying to find a store that had somebody to answer the phone or been told they will call me back and have not and by the way the money you pay for AAA roadside the membership fee. It’s a scam. Be prepared to sit on the side of the road for at least six hours I have had to use it on three different occasions and they have always been late and at least six hours
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November 2024 by John Montesi
I wish I had paid attention to the negative reviews here. I foolishly was a loyal customer for 8.5 years, during which time I have given AAA Texas over $20,000 for auto insurance and their highest tier of roadside assistance. I have made zero claims, called for one tow the first year I had coverage, and have auto-paid every bill on time.
After needing to make my first claim ever yesterday (a relatively low-cost no-fault car damage), I was told that they canceled my insurance coverage without ever telling me. "We sent you a letter back in March" they said. I am enrolled in paperless, and they are sure quick to send me emails every month asking for the money that is then auto-deposited into their account that same day.
The reason? "Your driver's license on file expired in 2022." So they were willing to insure me for two full years on what they thought was an expired license, never once calling or emailing about it, sending one piece of mail that likely looked like junk mail and was thrown out. My license is current, ticket-free, and in my possession.
I spent hours on the phone with sassy agents who repeated canned lines and promised to call me back but never did.
DO NOT DO BUSINESS WITH THIS COMPANY, NO MATTER WHAT. They will take your money and never help you out in your time of need. There is nothing to be "loyal" to. They are awful.
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August 2024 by Babygirl
I can't tell you his name but he came to Arlington TX to pick up my pt curser and he was absolutely awesome, great customer service and very friendly and patient, handled my car with the upmost care and respect!! So thank you so much,
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August 2024 by Jerry Anderson
I am a AAA member and have been for 29 years. I have used the service probably 5 times in that time. I called today because I backed a utility trailer off my driveway. I had it loaded with rocks for my flower bed. I needed a tow out of the ditch. They informed me that because I had rocks in the trailer, it wasn't covered. If I would shovel the rocks out, it would be covered. If it had a motorcycle or jet ski or some recreation type machine it would be covered. The outside temperature is 101 degrees. I am almost 80 years old. I don't want to overheat and have a stroke. Therefore I cancelled my membership, and I would recommend you or anyone reading this to cancel or not renew their coverage. Check with your auto insurance. It is available and it is cheaper for the same and maybe more coverage. They really don't care about the customer, only the premiums you pay. This was one company I thought was reliable. Wrong!!!!!
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March 2024 by B R
We have always had good service from AAA.
Been a member since 1983.
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January 2024 by J McClure (Justin McClure)
AAA sent Jacob Page from Page Automotive LLC to give me a jump start, this guy came out and stated going through my car without permission. I was shocked. This guy had the worst attitude and was angry at the world. I asked him to leave my property immediately and he started to refuse starts throwing vulgar insults at me. I've never dealt with anyone more professional. I had to escort this guy off my property. AAA did not care about the way he treated me and did nothing about it. Stay away from Jacob Page and Page Automotive.
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September 2023 by sayed zekria
Very bad customer service they don’t even care about customer and they have very bad attitude
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May 2023 by garygops
Wonderful experience! And we’re not even members. Friendly, cooperative, solution focused. Motivates me to become a member!
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May 2023 by Jordan Estimon
My insurance agent is awful. Have been requesting information from my agent but never get a response or reply. Was in several situations when I needed my insurance policy and wasn’t able to access it. Will be looking for an insurance policy else where
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April 2023 by Cortní Rice
Great customer service. I needed a last minute TripTik and they were able to accommodate and create it for me same day!
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March 2023 by Paul Rohrig
Worst customer service. It's a 50/50 chance you get told the something that matches what you were told the first time you called. You will be "recommended" into not canceling and then they will change you when you didn't cancel on time. Even the corporate office will state that they will be MAILING a bill instead they take it out of your bank account. Also forget about privacy, if you set a password phrase on your account no body will ever ask for it. They will also call others with a close enough name to make changes and release your information. This isn't a one bad employee this is a bad company.
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February 2023 by rose taylor
This location/their upline are very crooked; after loosing my home to a fire Dec 31, 2022 these people have conveniently lost all recordings/pictures/electronic files relating to my home owner's insurance that supports my having a current insurance policy, but had the nerve to ask if I would like to start a new one. All I can do is cry and pray for them and that they/their family will EVER go through what they are sending me/family through!!!!
