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November 2024 by Axavier Harris
My car was quiet and after they towed it i dont know what they hook to on my exhaust it sound like a truck i am so mad
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November 2024 by Angela-Marie Benavides
My car was recently towed because I was in a visitors spot due to no resident spots being open after my family and I came home late last night. My registration is up to date. Sticker and all. When trying to figure out where my car was and why it was towed before asking a police officer in my family to run my plates. We were given the run around. When begging and begging for them to just listen they gave us so much attitude and were so rude. Wouldn't listen at all. My driver's license was thrown back to me through the window slot, she threw the paper all crumbled up through the slot. Ignored us for a good 5 mins through a lot of it. I have it all recorded. We became so frustrated. I was calm until I wasn't because of the horrible treatment given. When asked for them to contact the owner or manager, they said they didn't have a way to contact the owner. We kept explaining there was no prompt to choose from to talk to the tow truck company directly to see if they could release the car directly. It was a horrible experience. They made us stand in the rain when we went back in to pay for my car and just make a formal complaint because they were mad. Then wouldn't let me out to get back to the front. All they had to do was push a button. I have a bad heart condition and this made my blood pressure boil and my heart beat faster then usual. Money that was suppose to be meant for my insulin and heart meds gone to very rude and unprofessional people for no reason and they wouldn't even help me when I needed it. I have videos for proof once I realized they weren't going to help me and were just going to continue to be jerks.
Not to mention I just replaced my transmission and now the front end is shaking bad! Vibrates!
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November 2024 by Saginaw 409 Magic
This company has predatory behavior. They literally waited 3 minutes before they took my car. I arrived at 6:47 and registered my car at 6:54, but they took my car at 6:50. They are unprofessional and robbing people.
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October 2024 by jordyn brakes
The WORST place. Towed my car with my tires completely turned to the side. If I have any problems driving I’ll definitely be calling this towing company. There’s no card reader here!!! Cash only the atm machine is a 7 dollars fee. The 2 ladies in that office were genuinely no help at all. Avoid this place if you can!!!!! Some how it came out to be 300 dollars when it got towed 10 minutes up the road. My tires were straight when I parked.
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October 2024 by adory alsalim
Very rude people
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October 2024 by Michael Jobe
Update - When it's been over 3 months of you not returning our calls, you obviously are not taking my concerns very seriously. Please contact us to resolve this situation.
After a tornado nearly destroyed our home and business in May, ABC came out to remove an RV and caused further damage to our utilities. I had informed the driver of the septic pipe and ensured our utilities were clear. We had many tow companies out to clear wreckage but ABC was the only company that did more harm than good. They told us they would pay the repair bill but won't even return our calls and it has been almost 3 months!
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October 2024 by Jennifer Jobe
Update: September 23rd: You have my number, I have left it at least 15 times. You can call me when YOU are available!!
Update September 22nd, still no return call. I am reporting to BBB, though I am sure you don't care.
Update September 4th, still no call
Update: I called the office 2 or 3 times a week as well as calling Sonny's personal cell, for over a month, and all my calls were ignored. I called again yesterday, at the request of ABC's response, and again...my call has not been returned. If they are truly sorry and care to rectify this issue, they will return my call.
May 25th our small RV park was ripped apart by an EF3 tornado. My husband and I invested everything we have to build the park in order to supplement my loss of income when my health failed. This park and the people who live here matter to us greatly! ABC was hired to tow just one of the many RVs that was damaged, off of the property. My husband made sure to secure the utilities and everything was intact with plenty room for ABC to move the RV without damaging the utilities. Unfortunately, they were careless and drug the RV across the septic, breaking the pipe down into the ground. Many other tow companies had come after the tornado and moved RVs, with much less space, and took great care not to cause further damage. I called and spoke with a manager named Sonny, who said they would pay for the repairs ($1,100). Sadly, that was a lie and all they have done for over a month, is avoid my calls. It is disheartening that after going through a deadly tornado, loosing 7 of my neighbors and nearly loosing our business, ABC came to our property and caused more costly damage (that could have been avoided) and are unwilling to make it right.
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October 2024 by Gabriela Echeverria
They towed my car and i noticed my front bumper is messed up :/
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September 2024 by Sudip Guragain
I would rate it 0 star if possible. Worst kind of customer service anyone can ever experience. The front office staff was so rude with her voice and tone. They just care about charging you the amount , after that it’s all on yourself, go locate your car by urself and find an exit . My vehicle was towed and while leaving the place I could see visible scratches on the vehicle. I couldnt complain about it either, as there was no one who would listen. Respect, humility and politeness is something they might have never heard about.
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September 2024 by Luigi Bianco
This company towed my sons car from an apartment complex, when we collected the car we discovered the drip pan was damaged by the towing company and the repair was $600.10 done by Kia. I called ABC and was told "sorry you didnt discover the issue when you collected the car so not our problem" So was billed incorrectly for the towing because the apartment system was down and the car was damaged by ABC.
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September 2024 by Brandon Stringfellow
Towed my car within one hour of getting a flat tire
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August 2024 by David Holloway
Good experience under the circumstance, towed with precision and careful handling right into my driveway
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August 2024 by Jesus Diaz
Customer service is top notch! I am currently heading home with Sonny “amazing guy! taking me to my home after having a flat tire! Best prices out here for this late! 1:50am! I appreciate you all and to the new guy in training as well!
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August 2024 by Malik ibn Isa
They saved my bacon from being stuck in my truck for days out there. I appreciate it!
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August 2024 by Monique McAlpin-Duran
THIS BUSINESS HAS THE WORST SERVICE AND SHOULD BE ASHAMED OF THE PEOPLE THEY HIRE TO REPRESENT THEIR COMPANY. SHAME ON ANYONE THAT KNOWINGLY EMPLOYS AND PAYS AN INDIVIDUAL LIKE THE PETTY WOMAN THAT WORKS HERE AT THE LOCATION OFF RANDOLL MILL IN FORT WORTH TEXAS. I'm not sure if it's her fault or theirs for her complete and utter unprovoked bitterness and unprofessional demeanor because I asked simple questions to obtain basic information that she should be able to answer. I mean, I know we shouldn't assume things but common knowledge suggests as the employee being compensated to perform a service as representative of the business she works for, surely should have been trained and prepared her for her role before being trusted with such responsibilities? If not then I would still hope that common courtesy, and professionalism would encourage one to at least have some manners and self respect to treat other humans with politeness.. To act helpful and take pride in what ever they are paid to do, as they represent their employer and provide a needed service for the general public. I can understand such a position must have its pros and cons, but at the end of the day you are being paid up perform a service, and they service is something you should do you best at, as such is with all things we do to write our life story.. A person will always REMEMBER HOW YOU TREAT THEM, so how you want up be remembered by this you encounter should matter, unfortunately too many of us like the woman that provided such a negative and unhelpful experience with me (and from my knowledge from others that posted a review here from what I have read - so forgive my assumptions) AND more likely anyone she encounters in her day to day. To live with such a perception as to KNOWINGLY be rude and dishonest, refusing to grant such basic information like her name, the tow company that delivered the vehicle in their businesses parking yard, or how to contact them. To not provide any solution or helpful information when I asked to speak to someone that may know the answers and withhold contact info and told to look it up online and then given such animosity for trying to clarify and understand how to best resolve the situation that her job role should be educated to answer? ASSUMPTIONS ASIDE, as common sense and human curtesy would suggest, someone that is hired to perform a job for more than a day would have learned to be able to respond and assist the businesses clients that need to obtain resolutions.
I am tired of these greedy, tyrant-like businesses that give their industry such a bad reputation and continue to make such stereotypical decisions to allow employees like the no name lady to show just how much they really don't care about other humans. It seems ABC Wrecker Serv. does not Ask But Confiscates vehicles and promote unfair and unjustified practices from their employees. AND encourages bad business practices without any consideration for the victims that fall prey to their bad employees and said unfair practices.
THANK GOD FOR RENTAL COMPANIES LIKE ENTERPRISE... the car that they towed was a rental
I would hope something would be done and initiate reformation and development to encourage employees to be polite and professional, if nothing else and to reprimand unwanted behaviors from employees that don't maintain basic service standards...
Not to mention the atrocious charges for such "services" are another sign that the company merely puts on a facade and had no intention of acting in service of their communities - instead of robbing honest hard working people by taking advantage of timely mistakes - hunting for unsuspecting victims to enforce stress on them more that just their fees in the end, but also jeopardize some jobs due to lack of customer service in helping to resolve the mistake in a timely and affordable manner. SHAME ON THIS PLACE FOR ADDING TO THE BAD REPUTATION OF THE TOW INDUSTRY INSTEAD OF MAKING THE COMMUNITY A BETTER MORE PEACEFUL PLACE
