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February 2024 by Ashton b
Tried to return some parts here and was denied. Basically said they dont do returns? Will not shop here ever again.
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February 2024 by Susan Tate
I love and prefer this hardware store! They're friendly, knowledgeable and have always been able to direct me to what I'm looking for. They'll also take their time to take me directly to the item! Can't say enough good things about Ace.
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January 2024 by Tina
Jesus was very helpful. He found the screws that I needed and put them on for me. Thanks!
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December 2023 by Toby Allred
SUPER FRIENDLY STAFF!!! Picked up propane for the Turkey fryer. The staff was very friendly and helpful in spite of some issues surrounding the age of the tank. I WILL be returning to this location often.
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December 2023 by jasonROXcarlySUX Will
I was here in September. I left buying nothing due 2 being ignored! Plus, there's a sign about large bags, smh.
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November 2023 by Stuart Rosenberg
I want to thank all 20 staff members at Hulen Ace Hardware. They have saved me time, money and provided fast and excellent customer service. They are a valuable team for this community. I want to wish everyone a Happy Holidays. These individuals also provided more suggestions in resolving individual projects and home projects.
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November 2023 by katherine anderson
As upset as I am right now I wanted to give 1 star but in all honesty I probably go in this store 2 to 5 times a week and on all those visits they truly deserve 5 stars. Always friendly and helpful and for the most part they were today also. Even writing this review I’m not sure what the right outcome should have been but I definitely do not feel like the outcome today was just. They had the Milwaukee pack outs on sale. The display had the roller and the 3 drawer together with the sales tag that said buy the roller and the 3 drawer 179.00 get the large for free. I have been looking everywhere for this unit, so I knew this was an excellent deal. With Black Friday deals, I thought, wow maybe this is right but I don’t trust myself enough to not have misread something. So I brought over an employee and asked him if I was reading that correctly. He assured me I was and I was definitely sold. So sold in fact, that I canceled a purchase on Marketplace that I was heading to later today to get this unit. ( Didn’t want the man to hold something longer than he had to if I was not going to purchase.) Why buy a used one, for more money and drive 35 miles out of my way when I can get this new, cheaper one that is literally minutes from my house?? No brainer, right? Well, I get to the register and it looked like it had charged me for the large box. I explained that it was charging me for the piece that was supposed to be free. The guy behind the register grabbed a paper and punched everything in again and now it was even more. Come to find out it was to good to be true. The sale was to purchase both roller at 179.00 and the 3 box at 139.00 and then you got the large box for free. Where yes I understand what the sale is NOW, I still feel like this mistake was on Ace. I assume they did to because the gentleman in charge was telling the employees to go change the sales sticker.All this to say, I have always enjoyed the convenience and atmosphere at this Ace in particularly, but this whole situation has definitely left a terrible taste in my mouth. I think I’ll leave the shopping here to my husband, (if he deems necessary, the unit was for him) and head to Home Depot from now on.
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October 2023 by Robyn Wood
Was looking for a specific Yeti product. Online it showed this Ace Hardware location had it. Called to verify before driving to the other side of the Metroplex and spoke with David. He was very kind to ensure they did have what I was looking for.Drove over later the same day to make my purchase and David had the item waiting for me at the front of the store. Everyone was friendly, and I was in and out in less than 2 minutes. If I lived anywhere close, this store would definitely be my go-to. Highly recommend!
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October 2023 by Skye Edwards
This place goes above and beyond when it comes to service. From the moment you walk in, Joseph is greeting you and pointing you to where you need to go. Kyle meets you in the aisle with product in hand, and the. Jesus passes off a coupon to save money! Check out line was long, but moved faster than chick-fil-a. Super impressed with the staff and quality products that you can’t find in the big box stores.
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October 2023 by Chaconna Lee
Nice & friendly employees, yessi was very knowledgeable & was able to get me the help I needed I’ll definitely be coming back to ace instead of the big box stores
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September 2023 by Kirstie Massingill
Highly recommend. Always crazy helpful at this ACE location! Joshua helped me put together a crazy concoction of adapters to get my grooming tub at work back up and running when the company sent me a hose that didn't fit our current hardware! I originally went to a Home Depot for the same issue just because I figured they were bigger and would have more selection to what I needed, absolutely wrong. ACE is always my first stop now whenever I need anything at home or work. Super excited to look into the Business to Business program too!
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September 2023 by Tamera Davis
So helpful! I had looked for a specific power tool with no luck in the larger stores. So I called 1st and asked if it was in, it was. When I walked in, they were waiting for me! Directed me to the aisle where Kyle helped me with everything I needed! I will never go to another hardware store again! Thank you very much! I'll be back for more things soon!
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September 2023 by Nicholas Rivera III
Me and the wife stopped by for some house plants and we were helped by Joyce and she was extremely helpful and knowledgeable. It made our experience smooth and easy and we gained a tone of info from what she shared with us.
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September 2023 by James W.
Stopped in here to look for some planting supplies for my wife's plant room, sadly they didn't have what we were looking for. That aside, the store is quite large for an Ace Hardware, larger than we've been in before. Lots of hardware, lawn items, and a very large landscaping area outside. Staff was really nice, store was really clean, they had plenty of other items in stock, just not the specific detailed item that we needed.
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September 2023 by J. B.
The clerks are a little stand offish at times but the rest of the staff are very friendly and helpful. The woman who runs the garden center is awesome! She knows her plants and is willing to special order items for you if she doesn't have what you're looking for. I do dislike that this store is typically more expensive than other places. As a result, I only come here when I'm looking for plants or they are having a sale on a particular item. If the prices were lower I would come by more often as it's the closest hardware store to my house.
