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November 2023 by C P
Wanted a copy of my drivers licenses to do a return/exchange WITH a receipt from another ace location that that I bought 2 hours ago. You do not, under any circumstance, need my drivers licenses information to do a $5 exchange for the correct item. Horrible business.
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October 2023 by KCX
My favorite hardware store. Always a helping hand when I need one. Lots of great products from garden supplies to tools & parts to pets and sport/work clothes. Lets not forget those great seasonal attention grabbers! See ya next time.. soon I hope!
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September 2023 by Kristina H
Woohoo!! I found smoking wood! And they had plenty to spare.I had been driving around trying to find post oak wood to smoke meats, no one has logs anymore (I found the chunks or pellets). But struck gold after a Google search turned up this location had a few bundle in stock. The bag has a good amount of thick logs, we had to chop them down a bit though. Not a problem at all. The logs had been kiln dried which was perfect!The employees were all helpful and friendly, even asking to assist me on loading up my bags.
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September 2023 by N W
This location for Ace hardware in the area is probably my favorite. They seem to have more of the specialty fasteners that I need when I am looking for solutions for my motorcycle shop. We do a lot of custom work and sometimes have to build on the fly... This Ace hardware is our go-to location
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September 2023 by Kristina H.
Woohoo!! I found smoking wood! And they had plenty to spare. I had been driving around trying to find post oak wood to smoke meats, no one has logs anymore (I found the chunks or pellets). But struck gold after a Google search turned up this location had a few bundle in stock. The bag has a good amount of thick logs, we had to chop them down a bit though. Not a problem at all. The logs had been kiln dried which was perfect! The employees were all helpful and friendly, even asking to assist me on loading up my bags.
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August 2023 by T J
Westlake is MY neighborhood hardware store since 2007. The customer service is great! So much so we are like family.Today, we had an awesome experience with a patio furniture purchase.I love the team, I love the store!
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August 2023 by Pete Val
Big ACE Hardware store nice store. But I couldn't find a matching key for a standard house QuickSet key! It couldn't be found in this fancy, nice, well stocked, stuff everywhere, hardware store. Unreal. Went down road to Home Depot & used a New self-serve key making machine., never seen before at home depot. No problem! Had 2 keys made in a few minutes. I had a similar experience with a fancy True Hardware store in the past.
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August 2023 by Tami P (tami76137)
I like shopping at Westlake ACE Hardware because of the wide variety of items they carry that you don't find at other retail hardware stores. It's also a very laid back, clean and friendly shopping enviorment.I really like the pet supply area they have and so do my pups. It's almost like a specialty store in itself.One of the best features that they have is the services they offer. I just recently had some window screens rescreened. It was a quick and easy process. I dropped them off at the service center and picked up when they were done.While I was there, I got an acrylic glass cut to size for a different project. They also cut glass and sharpen mower blades plus more. Those are services not available at other retail stores.Another thing that sets them apart from the norm is that they have caring and friendly Employees who are very helpful.
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August 2023 by william hammer
Talk about old school customer service. I thought I was on another planet. I walked in and a sweet lady who worked there smiled and said. “How may I help you”. I told her what I needed and she told me what isle to go to. As I was approaching the isle Another worker stopped me and asked. How may I help you. Home Depot, Lowes.take notes. Send your team to this store and take notes. . I was in the ace store less than 3 minutes And was greeted and assisted buy two employees Ace Harware. At Basswood. You guys rock. I never do reviews but was so impressed. Even a day later after my experience. At your store I felt compelled to share my experience I will drive buy I think 3 Home Depot’s and 2 Lowes to shop at your store. Thanks so much for the experience. Cheers….
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July 2023 by Ingrid Rosado
I went to Home Depot and Lowe's for help to loosen a screw from my refrigerator hinge, but they were both unsuccessful. They informed me to order the part from the manufacturer, suggesting it might be defective. However, I decided to visit ACE, and Melvin was more than happy to assist. Not only did he successfully loosen the screw, but he also took the time to educate us on the drill he used and the right socket for future reference. Despite having just served another customer, he immediately attended to us. It was by far the best customer service experience I've had.
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July 2023 by Elbows
Workers are pretty helpful. We showed up right before closing because we thought they closed an hour later but they were still pretty understanding.
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July 2023 by Angela Cambora
Carol in the paint department was awesome! She spent so much time and trouble helping me get just the right paint color. Great customer service!!
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June 2023 by Austin J Feldman
Just had a great experience provided by Melvin, the sales associate here at this location. I was looking for screws that would fit into my newly acquired Texas license plates.Melvin took the initiative to get a comparison outside at my vehicle, which had screws already in one license plate and, through the process of elimination, was able to make things work for the second license plate.He provided me with excellent service and a wealth of knowledge. I absolutely appreciate VIP customer service. A job well done!
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May 2023 by Robert Christie
Great selection of grilling items, items that were sold out at Home Depot were readily available and easy to find. Staff was super friendly and knowledgeable I will be stopping here before Home Depot for everything that I can.
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April 2023 by Yalonda Bridgeman
Ace never lets me down! I am a plant lover, and I've gone here several times looking for plants I couldn't find at Home Depot or my local Wal-Mart. Their standard prices are a bit higher than I like to pay, but the deep clearance at the end of the season more than makes up for it. They have a good selection of well-maintained plants that will add beauty and variety to your garden, but not many trees. Inside, the store is efficient. It's like Aldi vs. Kroger. Hope this helps!
