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February 2024 by Brandy Wilson
They are so very nice and helpful
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February 2024 by Laura Morin
Making the appointment was a breeze. Wait time was next to none. Courtesy and friendly was just the tip of the best experience I have had at a veterinary office. Mika my technician was hands down amazing. My pet loved her and she was so informative. She did everything in a quick and proficient manner. Her interaction with me and my pet was heartfelt and made my day! Just such a sweetheart! Dr. Snyder was in and out in no time. Honestly, asked very minimal questions, only what was needed. Dr Snyder’s Interaction with my pup was that of confidence and tender care. She made me feel as though I had nothing to worry about. I have 4 animals that are registered with this vet and unless I move away I will not go anywhere else. Even the front desk ladies were fun and engaging. They have to deal with so much and let’s face it people aren’t always pleasant! 15/10 for all the staff at Alliance Animal hospital on Heritage Trace!! Thank you so much!
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February 2024 by Eddie Boothman
I always have a great experience here. The staff are all sweet to my dog Chloe, and they even know her by name when she walks in the door. The doctors seem to know their "stuff" and will refer us to a specialist if needed.
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February 2024 by Michelle Lanham
The staff was great! After getting inadequate service and attention at another hospital for a very ill cat, the professionals here addressed our needs without gouging us financially.
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January 2024 by Vicki Langston
The visit was okay. It doesn’t seem like the staff really cares about my pet. It’s just a job for them.The follow up is HORRIBLE! I have called at least 15 times to get test results to see if my dog has cancer. Each time I am placed on hold and then hung up on, after the 5 minute mark!These people don’t care that they are dealing with a loved one.Needless to say, I’ll be searching for a vet that really cares.
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January 2024 by Gina Martinez
I’ve never have had a bad experience and the staff has always been so nice.
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January 2024 by Kim Mitchen
41 dollars for a nail trim! A 9 pound chihuahua who did great by the way shouldn’t equal that much money! Needed a medication refill, they now after a few years need blood work done, we were just there in August and the refill was approved but I didn’t put it thru until January. Obviously another way to gouge more money from us.There is new ownership once again at this vet and you can see that in the pricing, treatments have increased by almost double if not triple for some services. 3 years ago a nail trim was 12 dollars. after 10 years i will be finding a new vet. Would not suggest this vet to anyone.
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January 2024 by Deanna Boyd
Grooming- Brittney does a great job every time she grooms my troublesome dog, Roscoe.
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January 2024 by Jessica Prescott
I would not recommend this practice to my worst enemy! We spent years going to their sister location Animal Hospital of Park Glen with no issues. Well Dr. Kroger left the practice there and we had to go to Alliance location to get my dogs medication refilled. I was told this would be a complimentary visit to establish care at their location, because my dog already has a current wellness exam on file at Park Glen location. When I called Alliance location to make the appointment I was again told yes it looks like Harley is up to date on everything, this will be a complimentary visit. Well as soon as we get called to exam room (never saw the vet) the technician goes okay so we will do a blood panel it’s $150… I told her no we were just there for a complimentary visit, we were told this was what we had to do to continue getting his medication refilled. Then the assistant office manager comes in and wow she was incredibly condescending and rude, don’t work in customer service if that’s how you treat people. Then she sends in her boss, another office manager who continues to say they have a different policy and this needs to be done. Let me clarify AGAIN that my dog has a current exam from other location (they are able to see all his records), this blood test was never required at the other location, he’s been on this medication for several years, and we never were informed of this different policy ahead of time. If you state it’s a complimentary visit, it should mean a complimentary visit. A vet did not even examine my dog today, we simply needed a medication refill. I am appalled at what happened today and the scam of trying to simply get extra money out of me before my dog is even seen. You are 100% ripping off your customers, I will be sure to share this information with anyone who asks for a vet in the local area. The best thing we did today was get my dogs vet records and find a new practice, one that will value my dogs care over MONEY.
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January 2024 by Lyle Nichelson
They love are dog as much as we do
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January 2024 by Monoca Cordova
Good services, my little dog was groomed and I was called right away to be pick up.
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January 2024 by Cody Jones
I really like this animal hospital but the prices are way too expensive. I was totally shocked at how much it was when I picked up my dog and cat from boarding. May need to find another place to board them.
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December 2023 by Karla Maynor
Brittney is the best dog groomer for my difficult Jax, he is a handful!!! She always does a great job and he comes back looking like a handsome doggo!
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December 2023 by Jeff Kirkpatrick
This review is specifically for grooming services (and Brittany in particular!) I have been taking my mini schnauzer Oliver to see Brittany since he was a puppy. She is the only person I can trust to handle him because he has severe separation anxiety and is wary of strangers because he was a pandemic puppy and I didn’t have the opportunity to properly socialize him. Brittany is so kind and patient with him and gives him special attention despite his constant high pitched wailing in my absence. I don’t like the traditional “schnauzer cut” and took Oliver to a couple of different groomers (before Brittany and Alliance) that made him look like Sophia Petrillo from the Golden Girls because they couldn’t apparently handle it. Brittany makes him look so neat and trimmed and super handsome. He gets compliments all the time! She also is quick to let me know if she sees a any issues with his skin or ears that I need to be aware of. She is the best!
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December 2023 by Wendy Bridges
My dog petey is always loved and cared for by your staff!!! They are all very gentle with him, thank you!!