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February 2024 by Link Autowerks
Naomi was very helpful. I needed to complete my port number transfer from a landline to business wireless. Was having problem wirh activation. She was Very knowledgeable and knew exactly how to handle my situation. She guided me and we step through the process together. Prior to my visit, I spoke to customer service over the phone and went going back and forth to other at&t store. And no result. Naomi is awesome and I walked out a very happy and satisfied customer. A+ for Naomi !
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January 2024 by Tonia Sullivan
I went to the store on Western Center. Goldie was so helpful and very patient with us. She is amazing and very thankful for her.
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January 2024 by Pamela Housley
Naomi was great.
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January 2024 by Enrika Smith
My mom needed another phone cover and charger. I waited less than a minute. Great customer service. I consider this location suitable for shoppers.My mom is happy with the selections of phone covers and chargers that were available.
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January 2024 by Beverly Skinner
Sells agent was not helpful at all.. wasn't knowledgeable about the phones and didn't offer much info on any of the phones, we had to ask all the questions. She put the wrong number on one of my phones. I went back and forth calling Customer Service and the AT&T store. It was a terrible experience
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December 2023 by Caitlyn s
I came to this AT&T location to get my own Wifi plan and phone plan, something that had been stressing me out. The rep Goldie took very good care of me, she was extremely patient and understanding of my situation and she went above and beyond to make sure I got the best service and deals possible. She never once made me feel like I was not worth the time to help, and I truly appreciate that. This AT&T location should be proud to have her on their team! ?
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December 2023 by Amber Ortega
We didn't have an appointment and my phone was on SOS; the rep checked and changed the SIM card and it was done. Took less than 5 min and she complimented my attire ?
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November 2023 by Sarah Perez
Wow! Steven Borja, the general manager, is extremely nice, patient and knowledgeable. We came in due to a misunderstanding and he handled it so well, helped resolve our issue. I would recommend this store, specially due to the great customer service received
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October 2023 by Tony Munoz
Chris J was very VERY professional, informative and he was quick to get me helped out. 10/10 customer Service.
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September 2023 by Hannah Ginn
Just called to see if they had any of the iPhone 15’s in stock, and the lady on the other line said “I am unable to disclose that in information, that I will have to come into the store to find out” (even though I had just talked to another AT&T store and the guy was very happy to tell me what they had in stock) and asked if there was anything else she could help me with, and I just simply replied that I wanted to know if they had them before we drove all the way over there… then she hung up on me. Cannot believe how unprofessional & rude she was over a simple question. Definitely won’t be visiting this AT&T again.
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September 2023 by Cheryl Skeen
Devon E is the absolute best. I have upgraded many times and no one has ever taken the time to look at things on our account and make recommendations for our account. I don’t live in Texas was upgrading my daughter, but after the way he took care of us I will be going back to him for the new Apple Watch.
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September 2023 by Sabastian Payan
Went into the store because my iphone screen was unresponsive it’s an Iphone 14 Pro max not even a year old and The associate helping me didn’t help me out, All he was trying to was get me to waste money for his commission he told me well maybe you can start a new line and then when you fix your phone you’ll just have an extra line there??? I told him what do I pay for protection for then? His logic was to go to apple and then can help me there. When I pay for protection on my phone. So I drove all the way to south lake to the apple store which is 30 mins away. They helped me within 2 minutes.
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September 2023 by Shane Waite
I’ve been an AT&T customer for almost 30 years! The way I was spoken to at this store the other day made me cancel my service and go with another provider.
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July 2023 by Troy Deering
This was by far the easiest AT&T experience. I mentally prepare for an awful time based on previous experiences, and was very pleased with this experience. Was helped by Naomi, very knowledgeable and nice!
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July 2023 by Ruth Frank
My daughter and I needed new service and phones and Chris was extremely helpful. He wasn’t at all pushy, just very friendly, patient, knowledgeable, respectful and attentive. We both left feeling grateful for such great service and new knowledge. We will definitely return with any questions or needs. The store was clean, pleasant and relaxing.