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February 2024 by Jass Brooks
I had a bad battery I called and spoke with Mannie and he was a huge help to me. He was so nice and patient he even helped install the battery!!
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February 2024 by Redd Romance
Store manger did a great job will shop again
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February 2024 by Douglas Lane
It's an auto parts store
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January 2024 by Jadah Lennox
Miguel came THROUGH ! He helped during a significant time. I couldn’t have done it without him!!
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January 2024 by Gael Maldonado
l had a pleasant experience with the staff here, very knowledgeable and were quick to recommend solutions to the issues my car had. I will be back to shop here again!
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January 2024 by Shaneka Jackson-Allen
Store manager was very helpful. Staff was pleasant. The store was really clean.
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January 2024 by Rudy C
Hard to get any help there. Not going back. They stock 1 air filter at a time.
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December 2023 by Kyla Thomas
I love the manager Kyliesha she was very helpful, she helped me with my battery great job!
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December 2023 by Malik Grant
Customer service was absolutely horrendous. There are only 2 associates that I won’t involve and that would be the larger Hispanic gentleman and the new hire. Other than that, the staff was lackluster and incompetent. You will never have my business again and I will see to it that everyone I know in the DFW never shops here ever again.
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December 2023 by Jason Ramone
Very friendly staff, went above and beyond to help me with my battery. Most definitely will be back
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September 2023 by Rebecca Simmerson
So my friend and I walked up to the counter to ask for help a young girl on her phone said "um I'm busy! " and rolled her eyes. No way shape or form is this acceptable behavior for any company. I've been coming to auto zone for 30 years.
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September 2023 by Kristi Keel
My son's car battery is still under warranty, I purchased it myself at an Auto Zone in Houston and it was installed there. My college student son drives the car in Ft. Worth now and has been told by the same employee at this Auto Zone TWICE in a 3 week period that they can't replace the battery, he needs to take the car somewhere else. Both times the employee looked it up and confirmed that it was still under warranty and stated that it could probably be replaced at no charge, but then each time gave a different excuse why it couldn't be done at that moment or at that store. I'm not sure if this is just a lazy employee or if this store location doesn't like to do warranty replacements for batteries that were purchased at another location.Edited to add: The second time he drove directly to the Richland Hills store where they immediately replaced it with no issues or objections.
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September 2023 by Gary Splawn
Very busy the best time to get service is around 8 to 9 am otherwise you may have a lengthy wait due to a influx of customers ...service is help is very patient and trained but still stressed..Gs
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September 2023 by inkkk mixx
Had all the parts I needed in stock quick and responsive customer service…
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August 2023 by Justine Flores
Angel was so helpful during my time in need! Such a sweet and caring young man! Helped me change my battery in the heat. Thank you Angel !
