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September 2023 by Stewart Kendrick
Excellent knowledge and store service
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June 2023 by John G.
Avoid this place!! Let's talk customer service or satisfying your customer. I have been here twice and once to the Grapevine location. I just want a grill. They asked me to send them measurements in email so I did. They said they would let me know what they can do and we could make the purchase over phone to avoid another trip. I sent measurements and no response. Fast forward a week. I drive out here again. A different rep says he remembers me and they did receive my email. He tells me they don't have a grill that fits my island cutout. I ask what can we go. He looks through his book and finally looks up at me and says, " we don't have anything that will fit". Great! So back to my original question. What can we do? Nothing. This is where the current grill in my space was purchased. So I need to build a whole new island to buy a grill?!? No way. This can't be your first rodeo with a grill that doesn't fit. I'll find a contractor who can retrofit my space and definitely purchase my new grill from someone else. Unless you've had a recent good experience here, don't come. The only reason they get 2 stars is because at least they didn't try to sell me a grill that won't fit.
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May 2023 by Daniel Rosales
Great customer service, very knowledgeable.
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September 2022 by Brian Dominguez
Yesterday was my first time at BBQ Galore and I was amazed by the products and customer service. I originally only went to look around and maybe grab some Lumberjack brand wood pellets but I ended up leaving with several purchases that are hard to find elsewhere. I will most certainly be coming back for all my BBQ needs and only regret not checking the place out sooner.
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March 2022 by Laura White
Great service and they had everything we were looking for and more!
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December 2021 by Lee Allen
These guys know how to make your visit and shopping smooth and easy
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December 2021 by Jiao Nguyen
Great place to go and get replacement parts.
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November 2021 by Rick Vyce
1st terrible communication (store/contracted out delivery), was told a delivery date heard nothing had to call. 2nd they delivered everything all wrapped up with paper and plastic and left it like that (bunch of trash). They guy that ended up delivering the load was the manager of the store we purchased? Went ahead and canceled my firelog☹️
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February 2021 by Brandon M.
I ordered a warranty part replacement for my egg purchased through BBQGalore in July of 2020. As of today, I'm still waiting on the part. I've stopped by multiple times and all I've received are excuses saying the distributor is at fault. Today, the manager told me I just need to wait another 2-3 weeks and then he can make sure I get it if it isn't there by then. Unacceptable. F- EDIT (Since we aren't allowed to respond to responses) As a CEO responding to customers, I would think that you would be less focused on getting empathy statements in and more focused on making the situation right. EDIT I received a call the next day from the manager letting me know he received authorization to pull the part from their floor. I was able to pick the part up the next day. We had a positive conversation about the process, where things broke down, and how it could've been better. I do believe the manager took the feedback seriously. I can't say that I'm impressed by how warranties are handled with this company, but maybe there will be positive changes in the future. Given the way the CEO speaks to customers, I would prefer to give this a 3 star over a 4, but this review is about the local store, so that wouldn't be fair. I will save those opinions for the corporate feedback outlets.
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September 2020 by Burnie Western
Ordered 2 high end (2k) fire tables 1 year ago. Paid up front. 1 table came in damaged, but also both tables didn't have control knob or valves. The damaged table was replaced in a reasonable amount of time, but also had no control knob and valve. Unbelievable you say and I would agree, but to date I have only recieved one knob and valve. So after a year I still have a useless inoperable granite topped fire table.
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September 2020 by Matt Southall
Awesome place to do business with.
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August 2020 by Hugo Quijada
Great selection and the staff is very knowledgeable and nice
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June 2020 by joe belles
Have a decent amount of stock and some brands of equipment I had not seen yet. Nice variety of spices and rubs etc. Been busy, so a few items were sold out but very good experience.
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April 2020 by Keath Marx
Lots of choices of premier quality grills, smokers and fire places.This place is clean, neat and inviting with friendly, attentive and helpful staff
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April 2020 by mvining16
Great options with amazing customer service. Staff is very knowledgeable and eager to help find what works best for me.