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August 2025 by Shelia Laury
A slow process this morning
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August 2025 by Paul
I've have visited this ATM two to three time a week for the past 18 months. It is routinely down at least 4 times in each of those past months. On July 24th 2025 I used a debit card from another bank to withdraw $400 dollars. My transaction was approved and the ATM failed to distribute the money. PNC was unable to help me because they said the ATM was managed by another company. I had to contact my bank and put in a dispute for the $403.75 cents that the ATM charge me. It's been almost 2 weeks and I still haven't received my $400 from my bank. Suffice it to say I will never use this ATM again
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December 2024 by tami sinq
I love my bank and everyone's so Kool like a ok of smokes and I always have friends to talk to when going in and I enjoy being with the friends I got there and getting my stuff done and there there to help me with things that I need and I see them and I'm so happy feet to be there and never leave so I just keep on talking until I need to leave because there ready to go home or I have to leave to go somewhere else that's my place of banking .
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August 2024 by William Han
Busy helping an older gentleman with a mortgage appointment, I guess my wire transfer issue is not important enough.
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July 2024 by Zed
The staff here has been kind, professional, and effective.
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June 2024 by Antonio Juarez
I lost my ID, my business and personal cards and I come with my Mexican passport and Social Security, and they tell me no that I need my driver's license and another ID, I lost everything, ID everything, I don't have any more IDs and they couldn't help me help. They practically kicked me out of the bank. I will definitely be canceling both my business and personal cards.
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June 2024 by John Cocke
I’m not a customer of this bank. I was charged $40 to cash a check. The only reason it’s not getting 1 star cause the teller is as great and I could tell she was uncomfortable telling me the charge. Shameful I have to work 2 hours to cash my check
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April 2024 by Melinda Alexander
Poor customer service
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January 2024 by Sean Ellison
Had a great interaction… a 5 Star A+ experience chatting with Sarah Z, Branch Banker. Friendly & kind— Very personable. She was able to answer the questions I had. Easy to schedule an online appointment. Thank you.
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December 2023 by Casey Meyer
ATM machine eating cards without warning
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March 2023 by Barbara E. Marshall Campbell
Not much good to say.
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July 2022 by James Williams
Was here Saturday 7-16 ATM could not take cash deposit So I decidedto use the drive thru. Was in the drive thrufor 15 minutes with only two cars. Come back Mon July 18th and there still only one teller for the counter and drive thru.
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October 2021 by R T
BBVA (Compass Bank)2016 W Rosedale St, Fort Worth, TX 76104I have been member of BBVA (Compass Bank) since this bank started. Prior to that I was a member of Texas Bank in which Compass bank took over and later became BBVA. Recently I had noticed a transaction on my bank account in which did not come from me. I reached out to the branch listed here. I spoke to the branch manager Sarah on or around September 20, 2021. She suggested deactivating my current card and having another one re-issued and disputing the charge that was put on my account. I was told a new card could take up to 7-10 business days but was told by the branch manager most people have been getting them in 3-4 days. I was also previously told to expedite getting the card quicker would cost $50.00 and would still take about three to four days. Here it is October 7, 2021. Seventeen days later and 13 business days taking the weekends out and I still do not have a card and unable to make any transactions. I have contacted the branch manager and customer service trying to find out where my card is and what could be done only to get no answers. I was told a couple of days ago by the branch manager there was nothing she could do and at this point is out of her hands. This is a very poor banking experience and customer service. This bank will very soon be switching over to PNC bank and I hope they have a better game plan and get rid of some of the rift raft, unknowledgeable and unhelpful employees with the current company.I am currently looking into other institutions and seriously considering moving my business elsewhere.This same situation happened to my son not long ago. His bank reached out to him about a charge someone was trying to put on his account. My son explained it was not him. His bank immediately deactivated his card and told him to stop by his branch and pick up a new one. He had a new card the same day.At this point I would not recommend BBVA (Compass Bank) to anyone!!!
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October 2021 by Kelly Wigley
They don't offer free checking without a minimum balance. What is this, 1995?
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May 2021 by Lee W.
I love this bank. They make me feel like it's a small town bank and they know me by name. They always are very attentive to my needs and help me in anyway possible.
