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December 2023 by Francisco Alvarez
Great staff in and out quickly .Rodrigo was a great help in getting my account set up and answering all my questions
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December 2023 by Needs a shower Shonem
Convenient drive-thru
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June 2023 by stacie gates
Husband was -0.27 in main acct. Needed $1 deposit before 1p CST to avoid overdraft fee. Fine. I go to PNC, his bank not mine, as I've done in the past just not THIS location, & you can clearly see from the photo I've uploaded, every line to a teller window was closed EXCEPT for 1. The last lane is the ATM. I pulled to the open teller lane and pressed the call button. After sitting for 2 full minutes, I park in a spot to go inside and conduct business. ANNA was the first person I came in contact with. Explained the situation. Because I didn't have his acct number, she refused the deposit. I have his birthday, SSN, and his child! Plus, our home address, medical insurance card, utilities, etc... She keeps saying the same broken record... She can't give me his acct number... I DON'T NEED IT. SHE'S THE ONE THAT NEEDS THE NUMBER TO PUT MONIES IN HIS ACCT. I DON'T EVEN NEED A RECEIPT. this location SUCKS. Anna is definitely NOT costumer friendly.
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October 2021 by Corey Lewis
Not worth the 1 star given, BBVA original was better than this PNC Bank. Horrible customer service
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July 2021 by Lorena Maribel Zatarain
I want to personally thank Liliana ( Lili) Zazueta with her banking expertise great job ? come see her to open your banking, saving, checking account!
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April 2021 by Mrs. Fredricks
This is the only location I’ll ever deal with. I’ve been to several branches and this location seems to take pride in customer service. I was ready to walk away from BBVA permanently due to a horrible experience, and on going poor customer service. Diego Rubio, Patty and the entire staff at this location saved me as a customer. I will only deal with this location moving forward because compared to all other branches near me, the customer service here stands out.
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February 2021 by Dee
Slow. Teller working the drive through sent me a deposit slip in the drive through and then decides to take a break!
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December 2019 by Jay Dubmont
I got screwed around on the 1800 line. So once I went to this branch manager Sean/Shawn resolved all my issues. Thank you
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October 2018 by Taty Tavera
Good service
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November 2017 by David Alvarez
Excellent service. Walked in this branch for the first time and was shocked when the teller welcomed me BY NAME. Apparently he remembered me from the 7th St. branch I used to frequent in the past. Now THAT'S how you do customer service!
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October 2017 by Danny Davidson
Can never get anyone on the phone. Save time and take time off work and go to your nearest bank.
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January 2017 by K Allen
I love the bank itself, but this branch is HORRIBLE. Their customer service really leave allot to be desired. They are the slowest folks anywhere, the ATM is constantly having issues, the parking lot looks like a 3rd world country and they have new management every few months. AVOID
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June 2016 by Shawn Hofstede
Slowest service ever. 1 teller on a Friday
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January 2016 by Keith Lambeth
Very friendly. Excellent customer service.
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February 2013 by Martin Borden
Great people to do business with. They will make it work for you.
