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March 2024 by James W.
I don't frequent these specialties stores often, but I had to go here to pick up a printer I'd purchased at another location on sale. The store was clean, pretty busy for a Best Buy. Staff was helpful and kind. I didn't shop around, I came to customer service to get what I purchased in Burleson, got it, and went on my way. For the store itself, again it was nice and clean, well kept. I'd return again if needed.
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February 2024 by S.
I came in here for Geek Squad for computer assembly, Junior was the technician who helped me *perfectly*. Finding what I needed, skipping all the hassle that we both knew was un-needed, figuring out the annual plus membership was the best option for the situation at hand and being able to speak the lingo from one tech enthusiast to another. I don't live in fort worth, I merely just have family up here. However when it comes to Geek Squad I will be doing business up here in Fort Worth whenever possible.
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February 2024 by terry stevens
Picked up a new printer. Sales staff was courteous and knowledgeable.
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February 2024 by Ray Cole
Found a great match buy for a laptop
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February 2024 by Michael Hinojos
DO NOT BUY Downloadable codes for video games at all from Best Buy. I was supposed to get a email. They will never send it and customer service WILL NOT help you. I had to get a refund. Absolutely awful!!!
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February 2024 by Mohamed Alnaqbi
Good protucts , Nice customer service.
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January 2024 by BROSHA ALLEN
New hp computer and Microsoft
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January 2024 by Dennis Welch
Had what I needed in stock good visit.
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January 2024 by Gregory Kevin Rios
Impressed with the wide variations of TV, cell phones and other electronics in the store at decent prices.
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January 2024 by Jana Sandefer
Tons of helpful staff
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January 2024 by James Broadwater
We have always gotten good deals there in things like laptops.
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January 2024 by Elma Delarosa
Didn't have what I was looking for
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January 2024 by ASSASSIN GEE
Love best buy i get all my electronics from here. Never had a problem with any of the products that I have bought also excellent customer service ?????
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January 2024 by arik s
Good prices but they didn't bag my gifts w kids in the car that was not good.
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January 2024 by Angela
Employee thought he was giving the best service ever, but was giving the worst service. He even suggested I talk to management on my way out of the store to share my experience, thinking it would be a good review. I bought a new phone and he was assisting with transferring my old information to my new phone. At the top of the conversation, he mentioned he was getting off work soon. He starts the transfer. Immediately, the option comes up to transfer the photos, and I said make sure to transfer all my photos. Then, I noticed he selected the opposite option. I told him I think you selected the wrong option. He said no, it will transfer the photos. Then, the transfer was taking a little longer than he anticipated, so he walked off. Within a couple of minutes, the transfer was completed. Then, I had to look around the store to find him while he was chatting it up with another employee. He comes back and finishes the transfer rushing and asks if there was anything else I needed. I attempted to place a call, and it would not go through. I had to find him again. Then he could not figure it out, so he called the provider and immediately told the representative that he was getting off work soon to rush the call. Then he gives me the phone and walks off again. The representative tried to send me an access code, but it was not going to the new phone. I had to locate this same employee again to see if the old phone was getting the text. Finally, he comes back and brings the old phone, and I got the code. Then he leaves again. Then, the representative needed me to shut the phone off, and I could not figure it out on the new phone. I had to track the employee down again. Then he said I needed to wait. So, the representative walks me through the process, and the employee comes over after about 5 minutes, and asks what else did I need and makes the comment that he needed his phone because he was ready to leave. I thought the phone was working until the next morning, and I realized NONE of my photos were transferred, and I could not text. So, I had to call the provider again and have it fixed. Terrible experience with this one employee. The rest of the staff was nice. I would go back, but I would RUN from that employee. Delusional confidence.And Best Buy, please answer your phone. I called your store directly for 3 days straight, and no one answered.