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March 2024 by Amy M.
agree with all the bad reviews. I usually get a hello when I walk in but that's it. not friendly at all. I've started walking in and then walking out without purchasing anything. if sales are down it's because your employees are unpleasant and sit around the POS talking
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February 2024 by That's Tonya
Great selectionClean and organized storeStaff was friendly and helpful
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February 2024 by Jason Carley
Despite some of the negative reviews here, I was pleasantly surprised with an excellent experience at Boot Barn. I came in looking for boots, but not knowing exactly what I wanted.Lahna was very attentive in helping me find a style and size that worked for me. She also helped me pick out jeans that I was happy with. The employees working the cash registers at checkout were also very friendly and helpful. Based on my experience, I'd recommend Boot Barn and will be back in the future.
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January 2024 by Christopher Gonzalez
Great store with fashionable contemporary Western clothing all reasonably priced, I bought a Western button up coat. Will be back
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January 2024 by Nate T.
Poor customer service. When the employees decided they were unable to find the product from a quick glance at the display, the employees walked away without informing the customer of the results. The employees then gathered at the front counter to converse. Lack of professionalism and training by store Manager. --- Products we're also not organized and inventoried.
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January 2024 by Jon Thomas
Carries very few men's sizes 12. Even fewer EE
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January 2024 by Chamal Mediwaka
Good selection of boot and a decent selection of hats, belts and other stuff
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January 2024 by Brittany Tanner-Young
No one greeted my husband and I when we arrived. The male associate was very helpful to my husband, but when we went to go look at the women's boots for me, the female associate with dark brown hair kept hovering over us, going on every isle we were on like we were going to steal something. Felt kind of rude in my opinion.
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January 2024 by Jim Ward
Friendly customer service and a good selection of MORE than just Western Wear.
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January 2024 by Charles D.
The place I bought these were very helpful when selling them. Bought them on a road trip - wore them once. But. Had these for one day. And noticed a hole in the jeans. These ppl need to learn customer service. A flat out, 'No we can't return' them is wrong. The manager came after I asked for her and I must have woken her from a nap. Same level of rudeness. I will never shop at this place and only hope I can influence others to stay away. Out of principle. Paying premium for something needs to include good customer service.
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January 2024 by Jason Kovacevich
Horrible experience. It’s a shame because I am/ was a regular customer at this store.
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January 2024 by Oscar Zapata
Waited in line for 10 min was next in line came up to pay the lady didn't want to dispatch me and got the person behind me instead worst experience don't recommend coming to that store they don't want to sell
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January 2024 by Matt Cook
Amazing selection and amazing service! They got your crew outfitted in new boots today!
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January 2024 by Leasa Dickey
I ordered boots from the Alliance store and they were delivered to my home. I purchased these particular boots to go with an expensive dress I had picked out to wear for New Yrs Eve night with my husband. We went to the hotel to get ready. Went to get boots out of the box, and they sent the boots with the security sensor tag on them. Ruined my entire outfit and our dinner reservations. We had to drive and get another outfit. This night was also to be also a celebration night because I've lost over 100lbs and hubby and I have never been able to really go out for very long because before I was on oxygen 24/7. Now I am no longer on O2. BUT I went to the Alliance Boot Barn Tuesday January 2nd. Spoke to store mgr. (Didnt get his name) he was very understanding and apologized over and over. He took security tag off and gave me a % back off my boots to make it a little right. He was super nice under the circumstances. I will definitely shop at the Alliance store.Thank you Sir!
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January 2024 by Eugene Harrelson
Absolutely no customer service. Was in store getting boots and not one employee asked if I needed help.
