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August 2023 by Bradley Barnes
Easy to get a car. You can drive off in less than 15 minutes if you have checked in online. I rented an economy car and received a Charger. So pretty sure I got an upgrade.
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August 2023 by isabel alvarado
When ever I need a car rental I always choose budget. I like the cars they reserved for me. I had a funeral out of town budget quickly took care of my reservation. Thank you for been great with your customer service at the Henderson location...
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July 2023 by Steph Martinez
Review is actually zero stars. This place is a scam. They will try any way possible to keep the extra money that is put on hold during your rental. They charged me a “sales tax” that was almost half of the total amount for the rental after returned it. When I turned in the vehicle, the representative said she would email the receipt. After reviewing charges, I called customer service to see why and they said it was noted that there was no fuel in the vehicle even though there was a fuel tank. The representative at the location never mentioned such thing so if I hadn’t reviewed my receipt I would have never known. They requested a credit card and didn’t accept debit card, but didn’t let me know until I was there to pick up the vehicle. Also, they will try charge you a minimum of “at least $125” if it’s not clean enough which is whatever standard they decide that day.
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July 2023 by Builder Girl
Just called to get a few questions answered I believe a person name Crystal answer the phone. I felt like she was talking down to me when I asked her opinion about airport rentals when she told me they don’t take debit cards they only take credit cards …..at what point did my voice sound like I didn’t have money?
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July 2023 by Marie Contreras
Great customer service & clean. Definitely would rent from budget again.
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May 2023 by Jerry V Beard
I rent cars around the world; I have for years. And I can honestly say that the rental location in Fort Worth, TX on Henderson St. is without a doubt the best-staffed and most professionally-run office I’ve ever encountered. Their consistency, friendliness, and competency invariably make me want to rent from them.
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April 2023 by Shawn Holbrook
Smooth easy process. Pick up and drop off was quick. Also they didn't have the rental I requested so they gave me a free upgrade. Very friendly and knowledgeable staff. Overall my experience was pleasant.
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March 2023 by Mary Henderson
Great experience from pick up to return. I received a larger vehicle than requested, and it was perfect for my trip.
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January 2023 by Ashley M.
I don't ever write reviews, but my encounter with budget was so bad that I needed to share. After waiting an hour and a half to speak to an agent to get the rental car, we experienced the absolute worst costumer service. The agent spent most of his time cracking up with his friends rather than helping us and spent most of his time questioning us on things that did not matter such as why I hadn't legally changed my name if my husband and I were married. After finally getting us a car, we went to the lot to find no car in the spot. We waited another hour and we're given a car with a dent, which we are STILL fighting with Budget about paying for damages. Budget is poorly managed, and does not care about customer satisfaction.
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January 2023 by Tristan Helm
Had a wonderful experience using them! Very well taken care of! Had hiccups on our side getting it, but the staff was patient with us!
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December 2022 by McKenzie yohn
Friendly service. Car reeked of pot. Not the rental place's fault, but the previous renters def smoked in here.
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October 2022 by Paul Neilson
Personable, and quick service don't usually go together but the folks at the Ft Worth location made it happen. Fun times in Texas with the convenience of an in-town location made for an awesome experience. Thank you Budget...
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October 2022 by Allyster Taubeneck
I was hesitant after booking when I saw some negative reviews here. My experience however was extremely pleasant. I arrived Sunday morning to rent my vehicle around 8:30am. The computer system was down, but the lady helping me had me in and out in less than 10 minutes even though she had to fill in the paperwork by hand. I booked an economy car, but there wasn’t one on hand, so she upgraded me free of charge to a Chevy equinox small SUV. The car was in good condition, full tank, and no issues at all. Did a tour around the vehicle and checked tires etc. As I always do when renting a car - you should always have a good inspection yourself before leaving the lot. Great experience and would rent here again!
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August 2022 by Glenda Pabalate
They were very professional but it was evident that they were under staffed.We got on the road and experienced some tire noises and looked to see what it was and found tires that was worn down to the wear bars.This made it a very uneasy trip! We had a near miss when we ran into some rain sliding and out of control.We could of wound up on our side, but thankfully no one was hurt.
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August 2022 by David Fleischmann
Dropped off a one-way here on a Sat morning. Easy to find. Gas stations nearby. City transit also a few blocks away. Prompt, courteous service.
