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September 2023 by Melissa Smith
SLOOOOOW!!! 2 people working and the one working the register moves so incredibly slow!Told my son to pick a bag put his bear in it and put it on his back then I noticed at the end of the transaction it was $7. Didn't even tell me there was a fee!Also sold me a $10 gift card for a special half off. Came back an hour later to use it on an accessory and you can't even use it until the next day.HORRIBLE!
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June 2023 by arianna anderson
hello, i would just like to say i took my boyfriend here for his first time and it was so good there, at first nobody greeted us which was alright because we were looking at the bears. we chose the harry potter bears (we love them). we waited in line for our bears to be stuffed it was a good 5 minute wait before a person came to us and asked out the sounds ( i believe their name was MJ). they were such a help and honestly made me relive my childhood memories, they did the heart ceremony which made me glad because my boyfriend got to experience it for the first time. all in all i am so glad i had gotten them as our mentor at build a bear. definitely will come back! A special thanks to MJ for that it means a lot to be to be able to say my boyfriend had an amazing time there because of how you just did the bear ceremony.
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June 2023 by Steven Watson
Remember how Build a Bear used to be magical? Yeah, that’s all gone. We walked in at lunch on a Friday to get a bear for my son on his birthday. There were 10-15 kids there, nothing crazy. They had 2 people “working”, one hanging out at the cash register not doing anything and one moving at the speed of molasses on the stuffing machine. No one to walk you through the stations or explain anything. We grabbed our bear and then stood in line for TWO HOURS to get stuffing. No acknowledgment or apology or anything. For a $40 teddy bear, you’re paying for a great experience. This was horrible.
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April 2023 by Keli Guilbeau
I’ve taken all 4 of my grandkids here and they’ve all had a blast!
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April 2023 by Whitney Fry
We went there for the first time for our daughters birthday and MJ made the experience so amazing.
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March 2023 by Danielle wallace
I went in today for my birthday and I’ve had the best experience I’ve ever had there! I got the birthday cake peep with a bow tie and I absolutely love him! But what made it an awesome experience was the lady who helped me!! Her name is Andie she was amazing and actually made the experience fun every other time I’ve gone in there it’s just felt awkward! She made it fun and silly and she was so nice!!
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March 2023 by Monica Kennedy
Great staff!!! Friendly, helpful, professional, and enthusiastic about their job. Gotta love people who have a passion for what they do! I love this location!
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February 2023 by kaylyn covington
Okay so I would have given this place 5* easy but them only having 2 employees made it hard to enjoy, especially because we went at noon which seems to be rush hour there... I'll come back without a doubt but likely when my daughter is older, we took her to get a birthday bear (which they were out of) but they replaced it with the brownie cub bear instead and we still got the birthday price which was nice. The 2 young ladies working were very kind and doing their best to help everyone, while children are screaming and parents are getting mad about the wait which was totally out of the employees control they kept their cool and got everyone helped and out with what they needed.
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January 2023 by Fleet Wood
We came in to get a Sylveon and Nadia was super kind and helpful. Made the day. Thank you so much!
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October 2022 by Brian Ladd
My daughter loves build a bear and loves the different season outfits they have to choose from depending on the season great place for kids
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September 2022 by Tommie Lenning
Hello, I went to the Hulen store yesterday (9/3/22) and spent $160. I was not told about the promotion for for the $30 gift cards for $15. I went in today and spent $8 and asked them if I could get that promotion. I was told no because I did not spend enough money today despite spending close to $170 total, and not being offered the deal in the first place.I have sent an email to customer service and they tried to make the issue go away by giving me a $10 gift card.I want the $30 gift card for $15 offer that was not offered to me in the store. I am not asking for the $30 doe free, but instead I want what was not advertised to me, but should have been.
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September 2022 by Eric Jones
Staff was friendly and we got what we went for. Store could have been better managed and organized. Seemed to be a free for all on folks coming in to get stuffed toys with the line to get them stuffed not lined out. It was crowded and understaffed.
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July 2022 by Scarrlet Michelle
Came in about two months or so ago with my boyfriend and my 3 year old. I didn’t know it at the time but I was pregnant and I made a Mew for myself. The girl who helped us was soooo nice and I almost started crying when she was stuffing my Mew and going through the heart ritual because she was so sweet and not judgmental at all. Nobody looked at us weird for being adults and wanting my own build a bear. I’ll definitely be back to make more Pokémon.
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July 2022 by Michael Thurow
Go early if you don't want to be stuck in long lines... need more staff checking people out as they are trying to sell extra gift cards and packages. Took probably 20 minutes to get checked out after stuffed animal was made and I was 3rd in line. Very tough to keep small children from melting down in an over stimulating environment with such long waits
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June 2022 by Grace
So much fun. The only thing I think is they should've had more then one person helping customers on the floor where you are picking everything.
