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August 2025 by Barbara Sanders
I'm Barbara Sanders and I was the main contact throughout the process. The updateds were regular and the caller was courteous and thorough. Very pleased with the repairs.
However we expressed some concerns when we picked up our car and were told someone would get back with us. No one has called and our concerns still have not been addressed. Will not take it back to that location again for that reason.
There was a small scratch on the passenger front bumper and I thought when making the repairs they would have addressed that as well just as a courtesy, in the In my opinion. Because we had several shops to choose from and I thought our business would be appreciated. Obviously not, I'm sure they have loads of business. Thanks for listening.
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July 2025 by Michael Johnson
Great service communication. So refreshing.
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July 2025 by A. B. ISAACS
I’m very picky when it comes to my car. So, when my wife scraped the rear fender, I only considered Caliber Collision because of their reputation and because I had work done with them in the past. Besides, they are a Porsche-certified body shop. As always, I’m very impressed with their work and professionalism, especially Randy the service advisor. You absolutely cannot tell that any body work had been done to my car. They are simply the best and kept me updated throughout the process!! I highly recommend them!!
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July 2025 by Lauren G
This specific Caliber Collision is not close to my home, but it is the one I chose to repair my car because they are Volkswagen (and many other makes) certified, which is helpful because they can order OEM parts directly and have the technology needed to recalibrate the safety systems in house. I used this location in 2015 to repair my car then, and I returned this June to repair my current one because I was impressed with them the first time. I had the same positive experience a decade later. I am grateful for the team here - I had quite a bit of damage to the side of my car, and the gentleman who worked on it was able to repair everything beautifully and replaced what was beyond repair in a way that was nearly seamless. The paint work is impeccable and matched perfectly to the rest of the car. My advisor was friendly and communicative, and made sure any questions I had were answered. They had my car ready at the estimated date of completion even with parts delivery times slowing them down. When I went to pick up my car, I noticed a small detail with an interior trim piece that was overlooked and it was immediately fixed for me; no excuses, no push back, just taken care of.
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July 2025 by Sarah Patterson
Excellent work in a very timely manner. We had hit a coyote on a dark road at night while visiting Texas at Thanksgiving that made our car undrivable. We returned home to Wisconsin with a rental car. And we had a small 1 day window where we would be in the DFW area before New Years where it would be easy to pick up the car, rather than any other alternative to get our car back to Wisconsin. I made Caliber aware of our restrictions about 7 days before they made a miracle happen for us, and had our car ready for us to drive it back home to Wisconsin. Thank you so very much. I wish I could remember our contact person's name; he went above and beyond my expectations in service. I really appreciate it, and people like you always deserve a raise.
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June 2025 by Bhoopal Reddy
Excellent communication.
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June 2025 by Dustin Anderson
Great customer service.
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May 2025 by Hunter Blanks
TC was great!
Highly recommend for any repair needs
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April 2025 by Tariq Islam
Quality of the service and work is unparallel. Hight recommended.
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April 2025 by Jerri Pedro
Caliber collision was great repairing the damage to my vehicle! T.C. did a great job keeping me informed throughout the process and the vehicle looked new when I picked up! Good job Caliber
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April 2025 by Sheila Renee
Never used Caliber before, didn't know what to expect since it was the other insurance shop of choice. I was Pleasantly surprised at the professionalism and customer service that was provided while my vehicle is being repaired. Deanna was very hands on from start to finish.
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April 2025 by Kevin Weber
I highly recommend Caliber Collision. Great service!
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April 2025 by Darko Jankovic
I had an outstanding experience with Caliber! The quality of the repairs was excellent, and the level of personalized service was truly impressive. Deanna kept me informed every step of the way, providing regular updates. My car was completed exactly when promised, and the results were flawless. What truly set Caliber apart was their seamless handling of the rental car process. They coordinated the pickup with Enterprise and allowed me to return the rental directly to their location, saving me significant time and hassle. It's refreshing to encounter a business that prioritizes customer satisfaction. I highly recommend Caliber for their exceptional service and quality work.
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April 2025 by V Naiser
Andy was a great service advisor. He kept me informed with every update. The work they do is great. They took care of the insurance claim. Highly recommend this location!
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April 2025 by William Colon
I had my car repaired by Caliber Collision and I am impressed with their quality of work and professionalism. From the moment I dropped off my vehicle I was greeted by the friendly lady’s at the front desk. They quickly walked me through the paperwork and process that did not take long at all. Was in and out in just a few mins. During the repair, Deanna kept me informed of the progress and always answered any questions or concerns I had with accuracy and honesty. I am very happy with the beginning, middle and the end of the full repair of my vehicle. Thank you to the team there for your great work!
