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August 2025 by J Huttenhow
Customer service was excellent.
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August 2025 by Mallory Salazar
Horrible customer service. Went in to have body work done after getting sideswiped and was placed with Rick as my point of contact for all of my work on my vehicle. Super unprofessional from the jump. Saying weird comments like Where did you get this kind of car. (It’s a Lexus Rx 350) seemed like he was completely out of touch with reality most times and did not take appropriate notes for my repairs. Forgot one all together. Then when I finally went to pick it up it was dirty inside and had several new damages on my mint interior!!! As well as they discolored areas of my leather seats!!!! Nobody reached back out after my second complaint after the guy they sent that’s not affiliated with them came and made a mess!!! it cost me extra $$$ Absolutely horrible customer service! You pay for it before you even see the car! So jokes on me I guess. What a nightmare! Paint and body work were good but the rest was such a headache! And now I’m left I guess paying out of my own pocket for all the crap they did to my interior not to mention the extreme amount of overspray left all over my windows and other car areas that were not repaired. Loose fasteners that they forgot to put back in and Sloppy work and clean up! Scratches everywhere where they had to take off my door panels and a replica mirror! When he said he ordered it from Lexus. Plus when I went to pick it up they ran my car out of nearly all of my gas! Wth when my car goes on empty it literally has 17 miles left and once you go past that it says refuel immediately and that is exactly what it was on when I pick it up! Then when I point it out just my front door part that they gouge out my leather … Rick wants to say “ it wasn’t us!” Before even looking at it. Then says it’s now above his pay grade! As if he’s a little kid. Super odd that you don’t even walk through and look at the rest of it at all. Luckily Rick’s supervisor was walking by But Just took if there were any pictures with that not like that ? and when Rick said “ why would I take a picture of that?” Then he seemed even annoyed with him and tells Rick to get it fixed as he walks off. Ricks way to fix it was to leave me a voicemail to get with another guy that I need to have come fix it at my home who wasn’t affiliated with them either? That was odd and then he never check back with any of it since. So yay I got one of the many things fixed. Great! I even gave it two weeks so they could reach back before I reviewed them and nothing. Thanks corporate America. Will never ever recommend this place!
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August 2025 by Clay Watson
We have had multiple collision repairs done at the Rosewood location. Each time they did great work, were fast, and provided outstanding customer service. I hhopeI don't ever have use them again, but they will be my first and only choice for any collision repairs I might have in the future.
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August 2025 by Miss Stevie B
Very friendly. Very professional. Very timely!!!
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August 2025 by Sally Stutes
Rick Patrick was my service rep and he was exceptional. I always have used this location for all my cars. Service is always great but Rick Patrick's was incredibly exceptional. He kept me informed, he made sure my car looked perfect and had it repainted when he was not satisfied with it the first time. He was amazing. Ask for Rick Patrick when you go there! He is the best! The front desk staff were friendly, polite and concerned. Excellent experience all the way around. I would like to nominate Rick for employee of the year!!!!
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August 2025 by James Lemon
It’s the 2nd time I’ve brought my car here after an accident. They have done quality work both times.
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August 2025 by Kathy Nevins
Brian explained the process of repairs in detail and kept me informed as thing progressed. I would highly recommend this company .
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August 2025 by Gideon Ukoko Jr
Did a great job fixing a dent on my bumper.
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August 2025 by Laurie Sparkman
Exceptional customer service and repair quality!!
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August 2025 by murat sarıgül
I'd left the car for a minor body repair? They'd actually restored it to like new.
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July 2025 by Lainey McElreath
Went in for 2 claims on my car & they were great! Did a scratch & hail damage at the same time within a week. 10/10 recommend!
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July 2025 by Sarah Jessie
James at the Rosewood location was .you point of contact to keep me updated and informed on what was happening. He is absolutely awesome.
There was one issue, so after I was pick my vehicle up, James sent them to pick it up. A couple day later. They fixed the issue and brought my vehicle back to my residence and topped off my tank.
This is one of the reasons that my family and I stick to Caliber. This wasn't my first rodeo. Thanks again James.
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July 2025 by Courtney Wall (Courtney)
They cleaned my car's interior floors after quickly repairing my Subaru Forester and washed the outside as well.
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July 2025 by Claudine Boucher
Excellent service and quick timely turn around.
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July 2025 by Liz Romero
Loved my experience. Staff from the beginning at the front desk, to the service advisor, were all friendly and knowledgeable. Process was smooth, kept me updated every step of the way. The best part is my car looks brand new again. Very happy!
