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November 2023 by Cole K.
They never have anything in stock, they give you the number of another CVS to call and effectively tell you to kick rocks. Rude on top of it. Just a miserable business
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July 2023 by Arvil S.
I scheduled an appointment for a shingles vaccine at the CVS on Bryant Irving. online since the assistant could not supposedly make it on site?? When I went there today, the pharmacy did not have my appointment scheduled. At 11 AM they were not busy; however, the pharmacist did not want to be bothered and asked me to reschedule. While I was there the phone rang and rang, no one pick it up in spite of three persons walking around. I am really disappointed by this place and probably will move my prescriptions elsewhere. Martine S.
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May 2023 by Bria L.
This location is absolutely ridiculous. If you order in the app, your order will be cancelled or they will claim they can't locate it even if you show confirmation. Furthermore, they DO NOT ANSWER THE PHONE. I called at 6:30 one evening and I was on hold for 20+ minutes and never actually spoke to anyone. I must also add how they LOVE to cut you off when you're at the window. Customer service is piss poor! If I could give negative stars I 1000% would. Staff needs to be retrained or let go completely.
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January 2023 by Angie M.
Probably THE MOST UNFRIENDLY and UNWELCOMING CVS I've everrrr been to. Came in tonight to just simply get some eye makeup remover and bandages. The store manager (Im assuming, because she came out of the office), a young black lady with long braids, didn't even bother to smile or make eye contact when she asked "if I needed help finding something"; although her help came across more as tho she was suspicious rather than being helpful... I asked about the Almay eye makeup remover pads, to which she curtly told me they don't carry anymore. No "I'm sorry for the inconvenience", no "may I suggest...". Just cold... ih but it gets better.I make my way to the bandages to which I get asked by 2 more employees in a span of 2-3 minutes if I "need help finding something", followed by an announcement to do a security check on all aisles... (mind you, it's only me, and like 1 other customer in the store at the time). And look, I get it, stores are dealing with a lot of theft lately, and I understand being vigilant on protecting the stores merchandise... but I gave them no reason whatsoever to even be weary - I mean, I was looking at bandages for Christ's sake..: so then it gets to the point of feeling very unwelcome and uncomfortable to even shop there.So I decided to put up the merchandise I had in my hand and leave. (A comb and some barrettes). As I'm coming to the aisle to put back the merchandis, the same cold and unfriendly manager is standing in front of that aisle and without saying a word, holds her hand out... for me to hand her the merchandise... it was so bizarre and juvenile, like I was a kid who couldn't be trusted to put their school supplies away correctly. I stated that I could put the merchandise away myself, to which she said "it's up to you.."And with that, I gave her the stuff and gladly walked out. THIS STORE HAD NUMEROUS 1 STAR REVIEWS FOR A REASON.I mean, its literally impossible to find decent customer service anywhere, but this lady has set a new low.Theres several CVS locations in the area; avoid this one if you can.
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December 2022 by Mike G.
I scheduled an appointment at the CVS at 3614 Camp Bowie Blvd., Fort Worth, TX to have a Shingles vaccine as well as a Tetanus booster. I showed up 15 minutes early and the lady that I approached was borderline rude. She told me how much it would be, and I told her that I was informed by a pharmacist from another CVS that it would cost nothing as my insurance would cover it. After a heavy sigh, she looked it up again and confirmed that it would cost nothing. I verified that it was for both shots. She then asked "What are you here for?" I had a perplexed look on my face as I feel she should have known this from looking at my appointment and the fees. I told her I was here for my Shingles shoot and a Tetanus. She told me to have a seat in the waiting area. At 3:00pm (15 minutes after my appointment and 1/2 hour after I got there) I was finally called back only to be told that they were OUT of the Shingles shot! I asked why I was not informed of this ahead of time considering I had an appointment. The pharmacist's explanation was that there are several people wanting the shot. Again I asked why I was not informed that they were out so I didn't have to make the trip across town and take time off work to get this shot. He just blew it off and asked if I still wanted the Tetanus shot. I went ahead received that one. I tried to explain my dissatisfaction, however he had no interest as he said "I am only filling in here and I have other patients". He escorted me to the door and called out for the next patient. I ended up having to find another CVS on Lancaster that had the shot. I would love to NEVER use CVS again, however my employers insurance is keeping that from happening. The pharmacy staff at that location really needs customer service training!
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June 2021 by Darren B.
Horrible staff, incompetent. App scheduled and confirmed appointment yet, no one accepted responsibility. Avoid this location- it's also filthy and cluttered
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August 2019 by Jennifer G.
Big shout out to my CVS on Bryant Irvin- Hannah, the pharmacy tech, is phenomenal at customer service and helping you figure things out-the pharmacists themselves are totally approachable and informative- I always feel very much at home here and well taken care of by all of the other staff as well! Thanks!
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July 2019 by N. C.
Do not use this pharmacy, it's run by a completely incompetent East Indian woman who couldn't process a simple insulin prescription. She and her air headed blond helper with a clavicle tattoo told me that Aetna didn't cover Novolog (#1 used insulin in the world) so I'd have to substitute Humalog. I also couldn't get the 90 day supply my prescription asked for. I was told to go back to the doctor for mail order. Not one single thing they told me was correct, they were just too lazy and/or stupid to do their jobs. Diabetics need insulin to live, mistakes like this can be dangerous and should never happen. The CVS down the street filled my prescription without issue.