CarMax offers a straightforward car buying and selling experience. Customers can shop online, at the store, or a combination of both. The process is designed to be simple and honest, with staff described as courteous, attentive, and truthful. Many report receiving fair, no-haggle prices that are often higher than other companies, with transactions frequently completed within an hour. The location is noted as super great. While the physical lot is not full-size, requiring online inventory checks, the overall experience is highly recommended as exceptional and no-nonsense.