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February 2024 by Mia Wells
I had an appointment with Anna this morning. She helped me set up and account, she was super helpful and knowledgeable. Broke everything down into realistic terms. Definitely a great asset to their team. Would recommend! 10/10
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January 2024 by Matthew Guerrero
No exterior ATM machines, a real unconvince
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December 2023 by Mekayla Potter
There’s no visible drive thru ATM and the lobby doesn’t open until 9am, so if you need cash from this location before then, you are SOL.
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September 2023 by Miranda Garza
Went in today with basically no knowledge on opening my first real bank account . Jessica was the one to help me today and was super nice and helpful! Explained everything to me in a easy to understand manner and had me out in the timeframe I needed.
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August 2023 by Ken
Not going to bank at a place that puts out multiple multiple signs to keep dogs off their precious grass. Any place this unfriendly to dogs can't be friendly to people either
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February 2022 by Ruby Flores
Back to back calls no one in the chase building is answering the ring phone??? Never hear of no calls to a national wide bank????? This is the worse bank ever I rate bank of amerca a 10 still. I do not recommand chase for us who are in the process of discovering journys. I will save everyone the hassle if to u do not have alot likr 00000 to opean account they push all the way down to no respect no help no gratuide the runn around with your own money?
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August 2021 by chris irvine
Of all the Chase Bank locations ive been to in Ft. Worth. I have received the best service at this location. Janet and Harper have always been very friendly and helpful.
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June 2021 by Joanna Wisniewska
Walked in to open an account at 11:15am. Banker stated she has an appointment at 12pm and she is fully booked. You just lost my business. Worst bank ever.
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May 2021 by Kristina H
HORRIBLE customer service. They really don’t want to help the customer.
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January 2021 by maria espindola
Kudos to Mr. A. Lefebvre, thank you for all your help, and my mom, thanks you also.
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November 2020 by Bisola Dada
By far the worst customer service I’ve ever received at chase. Honestly, do not waste your time here. The tellers are completely useless and would refuse to help you with a basic request. I tried getting help over 5 different times, ended up going to a different branch and was helped within less than 15mins.
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June 2020 by Brian Franklin
Great Chase branch. Janet was very helpful sorting out an issue with my account.
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November 2019 by Tomas P.
I'm going to refrain from using swear words or cursing because I don't want this post to be flagged for offencive language and I want it to be read because Keith is a complete and total paramecium. When I walked in keith (black guy at the counter) greeted someone about 30 feet in front of me (he decided to use the ATM instead) I walked in closely behind him and was not greeted (probably because I had a jar of coins and children) I walked closer and then finally he asked "can I help you" he saw that I had a bunch of coins and I put them on the counter. He said "we can't take those" I responded "you can't take money?" Genuinely confused. He claimed chase only accepts rolled coins so to disprove he ridiculous remark I pull out .13 cents and say "how about this, can you accept a Dime and three Pennies" He responds "no, they must be rolled" I ask for an manager, ive obviously done something to upset this troglodyte and the woman approaches and rather than have this egregious attitude she comes with solutions. I go on to tell her I'm a Vet and a business account holder and don't appreciate being made felt as if I'm inconveniencing the bank teller with unrolled coins. I'll be closing my accounts (checking, saving and business) and switching to a local credit union. Chase has lost their way and are looking to have a similar gate as Wells Fargo.
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December 2018 by Jeffrey A.
Great branch! The staff are exceptional, always helpful, and make trips inside better.
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October 2018 by Bella Bella
The workers act like they work for free
