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January 2024 by rob p
One of the ladies at the front was rude and no help (lazy) all she knew to say was "go online". and her tone was rude. I went to the chase down the street on Bailey They greeted me friendly unlike this location and I left with papers to read and knowledge that wasn't gate kept. Teach your staff to HELP assist and to not be bossy . I came because I needed understanding that I couldn't figure out on my own. Hire nicer staff.
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October 2023 by Christine
Fix the door to use the indoor ATM. The line is so long at the outside ATM.
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September 2023 by Matthew
Chase should probably fix the after hours atm door access. You’re supposed to swipe a card to gain access inside and it’s been broken for months. Very inconvenient
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August 2022 by Nathaniel Lemarié
IncompetentIf incompetence could be embodied in a physical form it would manifest itself as this Chase bank location. And the manager here would be its consciousness.The reason for my visit was to get a DD form notarized and an EE series bond deposited once they confirmed that it matured.I brought the bond to the employee and asked for a notary. That initial employee informed me that they had forgotten their notary stamp and that their only available notary was their manager who was currently with a customer and that the wait would be 20 minutes.Not a problem, I requested they confirm that my bond had matured fully. The initial employee could not figure it out and further requested their co-worker. The other employee could not figure it out and told me to do it myself online…An hour later (so much for 20 minutes) a new employee who was a notary came in and refused to sign my document as the form said “witness (notary public).” Their reasoning was that they can’t sign as a witness… even though it said in this case a witness is a notary public. I have had forms like this notarized in the past at Chase. I requested their manager as she was a notary as well. She stated she has a list of things they may not notarize; interesting that a federal form would not qualify. In over a decade, never have I had a Chase bank branch refuse this service. She could not even provide me with this “list” of theirs that excluded specific documents/jargon.I went to another Chase Bank located 6 minutes away. Their worker was baffled by my story and apologized for my experience at the other branch. I was able to notarize the documents I needed signed within 5 minutes of me arriving.Clearly this branch is in need of some significant re-training.-incompetent, notary, customer, service, manager, bond
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July 2022 by Susan Wade
So, I waited an hour on their 800 number phone before I spoke to someone. While I was on hold, I scheduled a phone call with a banker at this branch. I received a confirmation of this appointment. However, the next day I never received a phone call.
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April 2022 by Randy Straub
Using the Chase website, I had an appointment scheduled for 12:00 Noon today with Guillermo Vega. When I arrived, at 12:00 Noon, I was informed that Mr. Vega was not in the office and that he was working out of a different branch today. I was not notified in advance and did not receive any explanation subsequently. I did, however, receive an automated message the previous day reminding me of me scheduled meeting with Mr. Vega. Very unprofessional.
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April 2022 by Boone Clegg
I came to this bank with a few questions and to deposit a check. I usually hate going in and dealing with humans, but today had to be the day. As I walked in, but what to my surprise, I was greeted with a friendly face and a smile that made my uncertainty disappear. Taj was able to answer my questions and deposit my check with the speed and professionalism that I haven’t seen in a millennia. I left this establishment feeling fantastic, I had dealt with my fears and Taj was there to guide me through this journey. Thank you kind sir, you are an invaluable person.
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January 2022 by Oliver Clemmons
Here’s an update.Come to find out, when I went to this branch to have my identity verified for a business credit card, the branch manager was lying to me as I sat in the office across from him and pretending to call the fraud alert service line, then told me “sorry you were denied”.After receiving another letter from chase about my application, I called the fraud service line and they informed me that nobody from the branch had ever called. I’m assuming he lied to me so he wouldn’t have to hold on the line with them.I am withdrawing all my accounts and credit lines from chase after 8 years of being a sapphire cardmember and private client.Take your business to AMEX. These people are literally the worst bank to deal with. I would resort to BofA or WF before coming back to chase for any services.I hope this bank fails, because for the sake of potential personal and business customers alike, it deserves to.
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September 2021 by Eva T.
Poor management of employees. Only 1 teller window open and teller was handling a wire transfer. Another customer was in front of me wanting to do a stop payment, and another behind me needing a cashiers check. Waited 25 minutes for my turn and the stop payment lady ended up leaving cause it took too long. Associate banker was managing lobby but couldn't assist customers due to the nature of the transaction. Manager was at her desk on a phone call, and a banker was seated at the far corner desk with no client. Teller Thoeun was very courteous and professional and she was single handedly taking care of the line but manager or banker at the desks should've stepped in to help.
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September 2021 by Deshonda Rector
Cadence and Guillermo are the absolute best! Not only are they professional but they eager to assist in any way that they can. I REFUSE TO VISIT ANY OTHER CHASE BRANCH! Thank you both!
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September 2021 by Alexis pasley
Slow service !!! Have been waiting in line for over 20 minutes just to deposits a check. Second lady at the front desk is just counting money. There’s literally 3 people in line after me!
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August 2021 by Candice Sanchez
My elderly father and I had a great experience at this bank after receiving minimal help at another Chase location in the area. Cameron went above and beyond to get everything straightened out for us plus more! His time and dedication was truly appreciated. We were also treated kindly by other staff members that we encountered. I recommend this location in you're in the Fort Worth area.
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August 2021 by Candy Sanchez
My elderly father and I had a great experience at this bank after receiving minimal help at another Chase location in the area. Cameron went above and beyond to get everything straightened out for us plus more! His time and dedication was truly appreciated. We were also treated kindly by other staff members that we encountered. I recommend this location in you're in the Fort Worth area.
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June 2021 by Eric Avila
Horrible customer service. And they don’t ever pick up the phone !!!
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May 2021 by Katrina Washington
We have had multiple accounts with Chase for 15+ years. We recently starting using this location. Their customer service is horrible. They are not helpful and appear not to know the company's rules. They want to force you to the ATM, even when the service you need is not available through the ATM. For now, we will make the commute to Camp Bowie but we will be looking for a new bank.
