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March 2025 by Brennick Farias
Excellent
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January 2025 by Katrina Martin
If I could give more stars I would. This branch made my day be helping me add my daughter to my account with short notice when other branch I had gone to earlier that day turned me away. Thank you Taj!
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January 2025 by James Hill
Texas never been anything but nice to me mistakes were not mine it recognized it and corrected it.
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December 2024 by Cameron Cornelius
Try to wire money to another account after coming into the branch and talking to multiple people, they still can’t figure it out absolute terrible customer service
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November 2024 by Nick Craven
I tried setting up a business account and they were supposed to email my partner and I a DocuSign same day within a few hours. That didn’t happen. I came back the next day at 9 AM and he said he would get on top of it. I had to come back again at one and then again at 1:30 and still no resolve and the Business person who is supposed to be sending the DocuSign to meeting outside of office has not come back. Going in 2 days and I can not conduct business because I can’t get an account open. I don’t even know what to do but go to a different bank. I’m sitting here waiting but I guess I’ll just leave since this Martin guy has completely dropped the ball on me and is not even coming back.
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July 2024 by Frank H
They have 4 tellers but are only helping one customer at a time on a Friday morning. Make it make sense.
Not gonna wait 10 minutes when all I need is an envelope… if they had some by the atm I wouldn’t need their interaction anyway.
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May 2024 by Karen Severson
Jose-the manager is rude and has a cocky attitude! I came to gather some information on my son's account who has passed away! I was directed to him after the teller couldn't help. He told me that he could give me only ten minutes before he had a meeting. He tapped his fingers as if hurrying me up. He didn't say that someone else could help me or offer further assistance. He was unable to help me and told me that my attorneys should have provided me more info. I left and came back later with needed info. He was standing in back of office on his phone. He came back to his office and completely bypassed me waiting on him. No hello I will be right with you, nothing. A girl approached me and said she would tell him I was here. She came back and told me that he said another banker could meet with me one and half hours later!!! I said I would wait!
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May 2024 by Dan Daugherty
I only used the ATM. Decent security features, good working condition, no malfunctions.
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March 2024 by imelda estrada
Horrible service. 2x they try to hand me off to call 800 instead of helping me. I’ve gone here for years and it’s gone downhill. The people look so unprofessional like if you’re handling ppls money you at least should wash your face and hair to come to work.
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February 2024 by Beau Jennings
I went in to open 3 accounts. They couldn't accommodate me nor could they speak to me professionally. They then asked me to make an appointment to come back which they needed my ID and info to make. I came back for the appointment I made for the following monday. Apparently I had no appointment and was spoken too AGAIN, unprofessionally. Get some professionals that can speak honestly and frankly to adults if you want my business. AVOID THIS LOCATION!
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January 2024 by Brandon Cummings
I absolutely hate chase bank. They are always unable to help with any of the smallest of request. I have multiple accounts and have been a customer for a long time. I am fed up. Time to find a new place for my business accounts and personal monies.
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January 2024 by j hawt
I really do not like to write negative posts, but I would not recommend this Chase bank outside of using the ATM or speaking with a Teller. If you have any important matters to resolve with your business bank account or with your personal account, I recommend taking the extra 5-10 minutes to drive to the Chase on Bryant Irving by the Cityview Car Wash and the Target. They are TREMENDOUSLY BETTER with their customer service.Who am I dissatisfied with?I am dissatisfied because both times I have attended this Chase in regard to my business bank account, the gentlemen that's helped me has given lack luster help, instructions, and also performed incorrect corrective action. I highly recommend not being assisted by the Relationship Banker who sits in the third cubicle from the right. Meaning that he is the furthest cubicle from the entrance. He is a taller gentlemen, and again is in the 3rd cubicle on the left that is adjacent to the wall.Why am I dissatisfied? (Part 1 - 1st Occurrence)Well, the first time I was helped by him, was before the new year. I came in asking for a pin reset because I had not used my Chase business bank account in 2 years. I brought all my paperwork, and showed proof that I owned the account. When he went to change my pin, he must have changed it in the wrong location for it not to sync with the Bank system. After his "help", I go to the ATM to confirm that my pin has been successfully changed. I put in the numbers, and they did not work. I ask him if it should take effect right away or if it takes some time. He told me sometimes it takes 2-3 business days. I said okay and continued to use zelle to transfer my funds from my business account to my personal account for a week prior to calling the support line. When I call the support line and put in my new pin it was not accepted. However, when I put in my old pin that I thought I forgot it was accepted. I confirm with the representative online, that if I'm speaking to them after the initial prompt, that I put in my pin correctly. They agreed. I then attempt to go to an ATM and am denied access to my account from putting in both my old pin and my new pin thus locking me out of access. Therefore, he did something improper in the system that denied me access to my account. Today, I was able to resolve that issue today at the Chase Bank on Bryant Irving. Fun Fact - Pin changes occur immediately.Why am I dissatisfied? (Part 2 - The final blow)I go there in attempts to get assistance with Zelle due to naming issues. I arrive to the office around 3pm (this is important). There were only 2 customers at the ATM outside the main area, and 1 customer with a teller. I walk by his desk since he is the only Relationship Banker in the office at the time and stand there waiting for him to be available (he was not with a customer). He awkwardly said hi to me, as if he didn't want to notice me, and then I asked him a question about an issue with my Zelle. He was very brief and short and did not attempt to give me further assistance. Bottom line, I need to request a name change to remove a comma out of my Zelle payment portal. Having to get a name change was not the problem, because that is a legal document and out of his control. The reason why I am dissatisfied is because of how short and brief he was with me. The office does not close until 5pm and I was there approximately at 3pm. I am not sure when he gets off, but good customer service is not brief with people and does not shoo someone off when they have questions due to a lack of understanding. He told me he could not remove the comman in brief and did not open the door for questions. He just said it's what the government requires, and I can't help any further until then. I needed to ask additional assistance with my pin problem that he allegedly fixed, but I was frustrated with how short he was with me and his lack of greeting me as a customer.Bottom Line - Do not get her for a business bank account need and definitely not from him. My review is not a reflection on the tellers.
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November 2023 by Katelyn Hankins
The staff is very friendly the atm outside is awful so it take a long time and the front door key code to use the atm inside doesn’t work
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September 2023 by travis gardner
Will not answer the phone. Middle of the day on a Thursday. It's a large financial institution. Phones have been around forever. This is after repeated calls and all different times of day. Other branches are the same.
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June 2023 by Stephanie Rangel
NOT SURE WHAT THE ISSUE IS
DEPOSITING A CHASE BANK CHECK TO ANOTHER CHASE BANK ACCOUNT IS PRETTY EASY IF YOU GET YANELLI JUST ASK FOR ANOTHER BANKER
