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February 2024 by David Reyes
Very bad experience, terrible customer service, I don't understand why they never answer the phones
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February 2024 by Carlos Ramos
The best service this is my favorite place I loved
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January 2024 by Marcos Amezcua
Excellent service..they serve you with great cordiality..I am going to recommend them to my friends.
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December 2023 by Lisa Vasquez
Visited the branch to conduct business and it was a waste of time. Was told that staff called in and they were unable to assist me for the day.
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November 2023 by smhoney juarez
The ATM took my money but did not reflect on the account then the people inside would not help
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September 2023 by Rob Baughman
Has to be the angriest rudest person I have ever met. I am talking about the branch manager! I I'm in the process of pulling all my money out of JP Morgan Banks
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April 2023 by Thuy Toman
Worse tellers ever. I’m a 30 year plus customer of Chase bank. Just happened to work near this branch. I went in to deposit my check. I stand in line for over 5 minutes and is next in line.There are 2 tellers at the time. One teller just finish with her customer; didn’t even acknowledge me and just walks away from her station. Her co worker finishing up with his and called out next. I came up to his window. He asked me to insert my card. By this time, the other teller came back. He look over at her and said something. I thought he is talking to his coworker. He still looking at her and said “pin please “ in a louder voice. I told him that I’m sorry, I thought he was talking to his co worker because he never said hi, asking what can he do to help or even looked at me, his customer. He looks over to his coworker again. His coworker turn around and looked at him.I’m a long time customer and happens to be a private client customer of Chase for years and this is the first time I seen this type of service.
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February 2023 by Sherita Smith
Can't ever speak to anyone anyone by phone. Very annoying
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November 2022 by Britni Lumpkin
First time visiting this Chase branch. There were a lot of customers waiting as it was a busy time of day. Shout out to Melanie Rangel for helping me with my needs. Professional and compassionate.
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April 2022 by Kenneth Martin
I had questions about a wire transfer. While the 1 teller attempted to wait on 4 customers, the one banker sat texting and sent me to the teller, who was unable to answer my questions.At my other bank, the manager would have answered my questions or helped the teller.Chase’s inconsistent quality of service proves they are too big.
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March 2022 by Earlyon Thompson
I looked on the website and it said open 24/7 and I get here and they don’t open till 9 am like all locations but my thing is why say your open 24/7 and then when people show up they have to wait outside in the cold rain or heat please help me understandAlso they took away the box or table with the deposit or withdraw slips at the location from the middle of the floor and when I get to the teller to deposit she hands me the deposit slip and I’m wondering why don’t they have this on the floor anymore so that I can fill it out get in line and wait. Instead of getting in line going to the teller getting it filling it out and then have them tell you to go wait back in line at this point I rather use the atm and the funny thing is I was the second one in there one else except me and a elderly woman.
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February 2022 by K
Slowest drive thru banking, been sitting here 45 minutes writing this as im still waiting with only three cars in whole drive thru.
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December 2021 by Benjamin Kil
They give me very good service always.Thank you very much for your great effort!
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August 2021 by Phil Seerey
Very helpful every time i have to go into and speak to someone. Very helpful.
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June 2021 by msray12005
manager Valerie has very poor customer service. She was asked to assist the teller with my transaction, and she cause more stress then before she felt the need to explain policy that was not in question, then went on to insult me by stating that she wants me to understand, after I asked to stop with the small talk she continue, this encounter has discouraged me to even want to open an Chase account and assured me not to ever come back to this branch for any service!!
