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August 2023 by ArchiPier LLC
Monica Adams. Very professional and efficient. I recommend this lady to do all your business process.
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July 2023 by Tracyne Ashby
My husband and I came to Monica Adams to get a loan to buy our house, she went above and beyond her job to help us out. Monica said she had our back and she surely had it, she called and checked on us many times and was always right there to answer any questions we had. Monica is excellent at her job, she introduced us to Logan Luther. Logan is the loan officer and excellent at his job also, they work well together. I would recommend everyone that needs help at the bank, to open an account or get a loan contact Monica Adams and Logan Luther. You won't be disappointed.
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June 2023 by John Shaw
I had a disappointing experience with the customer service at this facility. The staff members seemed unhelpful and uncaring, lacking the knowledge and willingness to assist.My perception of the facility's poor performance became clearer after meeting with the manager, Roy. He appeared indifferent and uninterested in providing assistance or actively listening to my concerns. Stubborn, and not willing to help would be the two ways I would describe Roy
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June 2023 by Nika Flores
Got to meet Monica Adams today and she was so helpful and best experience. She answered all my questions and gave me all the information I needed ?!
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May 2023 by THE BLUNT FAMILY (ESTATE)
I went to this bank not knowing that I needed to make an appointment to open a new checking account. They still took care of me. Namely Tien Nguyen helped me and made me feel welcomed unlike 3 banks that I visited before them to see if I wanted to bank with them. So if you are looking for a bank with good customer service I would suggest you give them a try.
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April 2023 by shocrona thomas
Ive had Chase several years and I really like them, but this particular Branch is the rudest I have ever dealt with. I will not ever return to the inside of this location.
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February 2023 by Gracie Valle
Poor attitudes, & Drop box was not working properly, couldn’t make our deposits today and had to wait in the busy building in lane just for (5) clerks to be walking around and only one is working the window Nestor. And he did not look happy.
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September 2022 by C Johnson
I would like to adorn this location with praise as I was in an urgent position with needing to switch my checking account number due to fraud. The Bryant Irvin Road location declined to provide assistance. This location sensed the urgency in my voice and rapidly assisted me. I highly recommend this location due to their excellent staff and exemplary customer service.
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September 2022 by Chris Woodard (Just Cold)
Always have issues cashing checks at this bank and today topped the cake... written a check with attached Christmas Bonus from work today and went to cash my check. Was told there is a check cashing limit and cannot continue... Faith the banker said go get a different check or open an account. Excuse me... so unfortunately I drove 45 minutes back to the office and was written 3 checks because Faith wouldn't tell limit and my boss was needing to leave out of town and just wanted to make sure I was paid. So I drive back to the same bank. Same teller Faith and she cashes my 3 checks charging me service fees for all 3... $30 because they couldn't call my boss and approve original check. I told Faith this is ridiculous and I understand being charged $10 but the full $30 is exactly why I refuse Chase bank as a bank. Then she tosses yes tosses my cards back through the slot and my metal credit card bounces out and on the floor denting the edges some. Complete disrespect and poor customer service. I could not even speak to a member of management because I refused the chance because they are helping CHASE CUSTOMERS and I am not one. Wow Faith. I will be contact corporate of this handling.
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April 2022 by LD P.
I called this branch for 5 hours straight. No one answered the phone. I drove up there and they say they are too busy to answer the phones.
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September 2021 by Alejandra Ledesma
As soon as I walked in the door greeted with smiles, and hellos. Araceli was great!! helped me out as soon as she could. I need coin wrappers she helped me out with that, also went out of her way to make it easier by giving me a tray that organizes the coins a lot better. Her customer service was spectacular. Everyone else welcomed me as well, and made sure I had already been taken care of. Will definitely come back!Bryan was very helpful and kind. Took care of an issue that another branch made. Got us in and out. Look forward to working with Bryan again. Thank you. 5/26/2021
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September 2021 by Cookie A.
No surprise this branch has only one star! I have had this account for 10 years and have survived all of the changes at this branch. Each time I go into this branch I have a TERRIBLE experience--with today being the worst! I brought a friend from out of town to cash a check (from Chase bank account!!) as I had encouraged him to open an account here to make things easy. BIG MISTAKE! An issue with the check led us to seek out HELP from the branch manager, LEROY SMITH. Another mistake! He was not helpful at all! In fact, rather than researching why and how to solve the issue, he suggested that we go to a cash checking place?!? Whaaat?!? This was ludicrous. The check was from a Chase bank with a high balance and we all had Chase accounts. My fault for continuing to believe that they can be the bank we first started banking with! Disgusted and felt obligated to warn people to STAY AWAY FROM THIS BRANCH!!!PS Decided to go to another branch and the check was cashed! No questions asked!!!! I wish I could give no stars!!!!