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July 2024 by Jim Wamsley
I can’t even get them to answer the phone.
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July 2024 by Elijah Wallis
Samuel Velarde was a great banker because the man was cool as a fan, and thorough. I left with a better understanding on the criteria necessary to maintain a healthy relationship with JPMorgan. I look forward to a prosperous future with this bank.
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May 2024 by Guillermo Ramirez
As always good
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April 2024 by Patrick Millard
Ryan warmly welcomed me and introduced me to Kristen who was amazing. She prioritized my time while being genuine and relatable. Kristen actively listened and noted our discussion. Great experience. Thank you Kristen!
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March 2024 by Michelle Victoria Brown
If I could rate this Chase branch with just one star, I definitely would. If you happen to need to do any banking done on a Friday or Saturday, don't count on them being fully operational in the latter part of the day. The first time I visited, around 3 PM on a Friday, they couldn't assist me in opening a bank account, citing that they work by appointment, as explained by a middle-aged blonde woman. Today, on a Saturday at noon, when I wanted to add my husband to my account, I received the same response from a Hispanic male relationship banker. I decided to try another Chase branch nearby, where they had no issue helping me promptly. It seems like this particular Chase branch needs to improve its customer service, as this appears to be a recurring problem, judging by the reviews.
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March 2024 by Jonathan Brown
This location is a prime example why no one likes Chase. Find a different bank.
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February 2024 by Alex Sommers
Always get wonderful service at Chase
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February 2024 by Emme
Phillip was so helpful! He was friendly and efficient and took great care of me! Thank you Phillip and Chase!
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February 2024 by Miriam Branco
My experience was average, until I met Manager Grace! She is friendly, efficient, hardworking, she is everything a customer could find best at Chase Bank!
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November 2023 by Ethan Williams
Bobby loves to cancel appointments and act like he cannot do anything to help you. Oh and the fun part is he doesnt answer his phone when you dare to ask him why he canceled the appointment. I explained my experience to chase customer service and they credited me $50 for the frustration this branch brought to me and insured me the would look into the issues at this branch. Do yourself a favor and drive down N Beach St to a competent location.
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November 2023 by Sharon Texas
The manager, Grace at this location deserves 5 Stars for her outstanding customer service and professionalism. It was a pleasure doing business with her and her team.
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October 2023 by J M
Literally the worst branch I have ever been in. You can do nothing without an appointment and good luck with that. Employee was rude and condescending
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August 2023 by Scrubs Uniforms
Excellent Customer service by Bobby the personal banker.
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July 2023 by Pam Hicks
I usually do my banking online and have had no problems. Until this weekend. Was behind in rent and a friend sent me a cashiers check to cover it.I deposited it yesterday using the deposit service through the app. For some reason, "we have to verify things", is their excuse for holding my money.I called to find out when it would be released, and no one i spoke to could give me a timeliness.It was a cashiers check from a bank in Colorado!!! Why do they need to verify anything? As a result, I will probably be evicted!Well Fargo, here I come!!!
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April 2023 by Nicole C.
Employee's need better knowledge of specialty accounts needed for out of state situations.
