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February 2024 by Matt E
I was running late and couldn't make it before 5 and Shawn was SO AWESOME to offer to stay late and keep the doors open so I could make a withdrawal. Thank you SO much!! Very very thankful. Excellent service.
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September 2023 by Hoppy Hopkins
Apparently the teller also works on the ATMs here as they were in the back fixing the ATM. I stood there for about 20 minutes as the guy before me had already sat down. The lady was trying to get me to download apps to my phone which I didn't want. Needed money out of my account as I'm still waiting for my card to come in the mail, may be switching banks after this whole ordeal.
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July 2023 by Amit H Masher
The Top most Bank for Investments, Banking and all the other Financial services.Excellent Customer Service.Strongly recommend it
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May 2023 by Lamont Lofton
I don't recommend visiting this branch because they are inexperienced in handling certain issues and it shows. Visit another branch if you want to be productive.
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May 2023 by Kenya Gro
Go to another branch! The staff here is so unhelpful! Definitely not the same customer experience as other Chase branches!
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April 2023 by REBECCA sanchez
well today I had a chance to speak to someone at the chase bank Asked some questions and she put me a brief hold , I hung up after 10 min . thank god I was not corporate calling to test them. I referred my son so we will see what kind of service they provide ,
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November 2022 by Donald “Horse ass”
Love Sherry she help me out with my account
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October 2022 by Ronette Ables
No one came out to greet me, I had to find someone to let them know I had an appointment.
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September 2022 by Bruno Carranza
I have a chess an account and I went there with my son to open an account for him. We was waiting for an hour then the lady there came to us just to ask if we have an appointment because if we haven’t she can not help us we don’t have and appointment but no one was there only us . Second question was if we are citizens cause if we can’t help us ether either so we feel so discriminated because she not give us a chance of nothing so I was so angry and I don’t let her said a word so I just tel my son let’s getout of here cause service was bad!!
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September 2022 by ITV IT Takes A VILLAGE
I've been coming here at night for a long time. I will never do it again. The parking lot is full of car from the strip club next door. I don't even think the previous strip club customer was aloud to park in the parking lot. I felt very unsafe to get money.
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May 2022 by alex carroll
I only give 2 stars because one day i had great customer service the following not at all. The teller was rude and demeaning and i didnt think it was professional to say the amount in my bank account when I hadnt asked, and other customers were around. To the lady that was extra helpful and sweet thank you, but to the other i hope your life gets better so you can stop demeaning people to feel better about yourself.
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January 2022 by Robert Durham
Branch manager Is outstanding! I had issue at first, but she reached out to me and went out of her way to try and help me. This is my new branch!
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December 2021 by q la (DaRealMrsJacKson)
Today's experience was the worst I've ever had at a bank! Accused of possible fraud, being told people from California is bring fraud to Texas! Just sad and awful, and I sat there and engaged just to see how "unprofessional" people could be with respect. I left feeling humiliated and disrespected, but what I got from this situation is "good" customer service is no longer being displayed and not a priority.Shame on you!!!
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November 2021 by JAY ANTOLIN
Shawn went above and beyond to fit me in without an appointment! She had great energy and really nice nails! She deserves a raise!
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July 2021 by TJ Karr
We live near Abilene Tx, the Abilene branch was unable to help do to not having a banker in the bank for atleast 2 weeks. Any who, we drove all the way to Fort Worth about a 2 and a half hour drive for us. Let’s just say their customer service is excellent they were very helpful on a very stressful day especially Ms.Joan. Thank you for all the help in getting our situation figured out! Recommend this location %100❤️
