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August 2023 by Jesse Ortiz
The staff is amazing and the branch manger Irene is engaging with her clients and staff. I was introduced to her when I opened my new account. I recommend this location.
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June 2023 by Angela Velasquez
Thank you Amber Flores for helping my dad create an account! It was quick easy and super nice! The rest of the staff was so nice on an early morning!
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April 2023 by Alejandra Armas
Amber opened a new account for me ! She was so nice and smiling person! I had some problems with my account and she call too see how she can help me ! Thanks ?
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September 2022 by Traci M
Angela is rude to the customers and other employees. Do not recommend
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July 2022 by Sandra Goerlitz
Frist Iwant to thank Angela Torres, Makenna Reed and Jasmin Barron for being so nice and helpful. I have been a customer of Chase for long time and this particular place 1600 Basswood Blvd. Chase is my favorite even if it's not the closest one they have. The way they care for people makes the difference. Keep doing your hard work. Thank you again.
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January 2022 by Cody W.
Ran into an issue where this branch was sending my info out to other customers. Came in to get this resolved and the level of service from this branch was far below any chase ive ever went to. Assistant Branch Manager Abigail basically told us to call customer service or close our account.
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November 2021 by Krista Patricio
Be sure to triple check your full name on your accounts. Apparently 2 forms of ID, a signed and printed document & a already open account isn’t enough. Was told by Irene she would escalate my complaint, ya haven’t heard anything still.
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September 2021 by kolynn smith
I came to my appointment without a required document, Larry took the time to help me through the process to submit what I need to online. Thank you for your help.
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June 2021 by طيور الكناري
Great customer service and very helpful
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May 2021 by Shiva Jung Karki
They don’t know how to take customers service at all. Staff is rude. I got very bad experience. Specially, Jay Garcia!!! He is rude and his service is awful. Need to improve the customers service in this branch. I never have this kind of bad experience before.
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May 2021 by Raju koirala
Roude and unprofessional costumer service. Bad experience.
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May 2021 by Matthew Lewis
I’ve never had a harder time trying to bank at Chase than at this location.
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February 2021 by Deverlyn Hurston
I always receive excellent service when I conduct business at this bank! Kudos to the branch manager Jay and his entire team! I want to give a special shout out to Larry who recently helped me close my deceased mom’s account. He was very professional, competent, personable and resolved my task very efficiently and seamless! Given the nature of my request, I walked away grateful and appreciative for the pleasant experience. Larry, thank you so much for making my day!Deverlyn Hurston?
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December 2020 by PET CARE WITH PANDORA
Chase has a fee for everything, foreign exchange fee, transaction fee, overdraft fees, monthly fees... I now use banking apps, which seem to be the coming trend. Unlike traditional brick and mortar banks, banking apps like Varo have far less overhead costs and therefore don't have to charge so many fees and actually pay interest on savings accounts.
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November 2020 by Pat Cook
Kristen Bartosh was very helpful. She and Stacy Just are a great team. They walked us through the PPP process and kept us updated. Thank you so much!
