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September 2023 by E
First of all, this has nothing to do with the very kind and curtious tellers. The bank itself is heartless. God ferbid you have a set back in your life and if you do Steve, the branch manager will be there to kick you when you're down. $29 per overdraftfee can snowball into over $200 in one month quickly if unforseen problems arise. (And don't ask for a print out to help you assess your situation because that's another $5 each) When on a fixed income this can be devastating. So you swallow your pride and ask for a little assistance. When I stated these fee's would set me back even further and leave me pennyless for the month. I was immediately told there was nothing he could do for me. I've been a customer for over ten years.
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September 2023 by Johnny Smith
Crooks!
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August 2023 by Chelsea Lopez
We do greatly appreciate this bank for their continued community support of our local elementary school. Their donation has supplied a snow cone machine that has given all 700 students snow cones many times over and will continue to for years to come!
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January 2023 by BILL NGO
I get one star not for the bank , one star here again for the customer service. The lady her name is (Martina.,) she is really bad customer service. I don’t know how long she worked there but she better know, how much for a customer withdraw from ATM? She cannot answer. I ask you a question. I can’t believe about what she walked in the bank machine not know., oh well ?? Martina
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November 2022 by Lisa Rankin
I've used the Mineral Wells location for 14 years. Awesome bank! Now that I'm over here I use online banking with them. I definitely recommend this bank!?
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October 2020 by SANDY TORRES
Good staff MARIA the best.
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January 2019 by Van Strength
We've had an account there about a year. They are less expensive than Wells Fargo for safety deposit boxes, never crowded and are always courteous and fast.
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July 2018 by Mattix House
Called with questions and was going to go in and open an account, but the person was really unfriendly and seemed put out. I guess I'll try Southside bank? Idk
