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January 2024 by Krittapot Wandee
The service is very bad, I took the phone to see why there was no signal, he advised me to try a new card, why? When I put the card in another machine and there was a signal, why is there no signal in this machine? He told me to change the name I got a new card, but it still doesn't work. Why didn't you tell me that your phone is broken? The seller seems to have no knowledge. The store should train this employee as well. I have 5 phones. I think if service like this tomorrow I will cancel
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July 2023 by Saad Alkabli
Very clean and nice customer services
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June 2023 by Hans Garcia Izaguirre
On Friday I went to have the automatic payment activated again. So the Girl, I don't know what he did. Because she didn't help me at all. Today the payment had to be processed and it couldn't! I was just wasting my time. I'm disappointed in you! ?
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April 2023 by SaVaGe AuTOPhaGy
Yall are very stupid, one person, Noone else working, talking all day to one customer. LONg line of ppl in store. I mean really? Who hires the people? Make me wanna change carriers. Not dealing with these clowns ever again I walked out. Would be there 45 mins if I was lucky if I stayed 0 stars of beach
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February 2023 by Miranda Viramontes
This location is the most helpful location I have yet to visit in DFW!! They are innovative, solution driven, and willing to go the extra mile to accommodate you or your inquiry. Always pleasant and willing to listen to any question or concern. Peggy, Melanie, and angel were very professional and respond very expediently to each customers needs as they arrive.
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February 2023 by Javier
This store was very clean and organized, the Manager Peggy and the associate Angel are super friendly and knowledgeable when answering any questions or concerns I had
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February 2023 by Angel Escudero
yesterday 6/2/23 I went to switch to cricket and bought an iPhone 11 and it never worked, 2 hours in this place and it didn't work, I told him to return my money and he couldn't, he could only return the money for the iphone and I said but if you don't give me service and I haven't had service, that's theft because not even a day had passed, it's frustrating, ok I said well, put the sim in my unlocked cell phone and he couldn't make it have service either and so I left the store No cell phone or cell service and I had to talk to customer service and in less than 5 minutes they activated it for me today 7/2/2023 and also a client next to me bought a sim for his cell phone and he couldn't connect the service either and left too no service, very bad experience I would give it 0 star but it can't be done, or they could do something to make me satisfied...eso es todo lo que pueden comentar se ve que les gusta perder clientes jamás volveré y además no los recomendaré nunca ...pésimo que lastima ..
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February 2023 by Aaron Broyles
Peggy, the store manager, is an absolute delight, and a hard worker. Store was clean.
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February 2023 by Melanie Foutch
The store is kept super clean and the staff are all friendly!
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December 2022 by LaShonda Alford
Freddy was very helpful and made sure that I know everything I needed to know about the services and phones. Very nice person.
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December 2022 by Brandon Mayo
Loved the atmosphere. The staff was friendly. Peggy was a super star.
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September 2022 by kevin ramez
Very very bad customer serviceTough manager She doesn't know anything about customer service
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September 2022 by Ramez Farag
They are a robber do not buy anything from over there they will steal your money so be careful because they are robber company
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September 2022 by Jesenia Montenegro
We needed to switch service and saved $80 on our bill. Freddy had great customer service and took care of us like family. Thank you for making it so easy for us to switch less than 15 minutes. Efficient way of switching too. We tried two other stores but no interest in helping. Definitely recommend the store!
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September 2022 by Phillys Farmer
Store mgr. Peggy M. Was very rude with an attitude, I called about a $20.00 state tax that was added on along with sales tax to my new phone purchase . She said there is nothing she can do about it. She said it was in the system, really ? She is very rude to your customers . Cricket is ripping off their customers ! Verizon and T-Mobile do not charge a state tax on their new phone sales. How is cricket getting away with ripping people off adding a state tax of $20.00 to the new phone purchase? Cricket will be reported to the BBB , and state commissioner. You are ripping people off ! Also it would be wise to let go of Store Mgr. Peggy M. She has a bad attitude towards your customers. She needs better Training .
