-
March 2024 by James Browning
Nice enough facilities I don't rent there but a friend does he seems happy with it
-
February 2024 by Brad Riggs
I would give no stars if I could. The management at this place is as crooked as they come. Cutting ties with this place after I moved out of my unit was way too hard. They continued to charge me even after I moved out and signed an abandonment form. I left a lot of nice stuff in my unit that they could auction for a profit. Part of the abandonment process says when you move out you take your lock with you and that's exactly what I did. I believe the staff raided my locker and took the things they wanted and left the trash. I have pictures of how it was left but they threatened me and said I was going to have to continue to pay and then pay for someone to clean the cube. I'm glad I'm out and finally done with them.
-
January 2024 by joshua Damiani
Great experience! The manager helped me and made the process easy
-
December 2023 by KARRAR S
I want to share my recent experience at CubeSmart, and unfortunately, it left me disappointed. Not only did I find the customer service lacking, with the older lady handling my case being rather rude and disrespectful during the deposit process, but she also insisted I clean the storage unit, despite having already done so. I've attached pictures as proof of the thorough cleaning. It's disheartening that such a situation arose, especially considering it was linked to a potential $200 deposit deduction.Tammy the manager
-
December 2023 by Robert Sheffield
Not above average but not bad. Biggest issue is that they assumed after 9 days of signing up “I moved out” and we could not get in to finally move our stuff in storage. We got it fixed, but my wife was having issues getting them to let her in because she wasn’t on the account. (She signed up with me in person and it wasn’t an option at sign up. I would have gladly signed her up then) We were told we had to call in to customer service to add her, then we called… They said we had to do it in person at the location. Just not a great start with this company. But, the office is clean, staff is decent and the storage unit was clean before we took it. So again, average.
-
November 2023 by John Hernandez
Nice person at the front, explain everything except the one time charge
-
October 2023 by jesusita mayfield
It’s a clean nice storage easy access just that they are short handed so the attendant was not always there during hours of operation. Had to pay bill online and pay that extra fee they charge. I think they should wave the fee since it’s their fault we can’t pay in person.
-
October 2023 by David Jones
{2ND UPDATE: I took away a star, because you can NOT store vehicle parts in your storage. It must be running and insured, even if it is motorcycle parts with no fuel tank or carburetors. Grr.}{1ST UPDATE: I have increased my stars because I missed a phone message, which was not their fault.} I haven't moved in yet, but getting through the process has been challenging. I've emailed and called the Saginaw CubeSmart many times with no response to emails, but they did leave me a voice mail.When I finally got them on the phone, they were great. When I visited in person, they were great. Very helpful, nice, not in a hurry to move on, not pushy sales-types.The CubeSmart computer might need a bit of help. It thought that my reservation was for September 4, and it never was. My first reservation was for September 9. I made a second reservation for a bigger unit. After I changed it online to September 23 to save some money/time, I tried to call and confirm with no luck. Later, on the phone, I got the understanding that I need to go ahead and finish the agreement/payment stuff online, so I did. Did not save half a month, but I'm getting a nice discount because I responded to an online special and reserved online.
-
October 2023 by michael withers
Most definitely recommend.A :/ for price can’t beat their prices.B:/ there help very friendly and will take care of any problems that may arise even after hours.C:/ clean space and facilityD:/ location they have a good location.E:/ online rental or reservations very easy to operate.All in all I highly recommend cube smart at the Saginaw location I’m not sure about the rest but if they are anything like this one we’ll all I can say is you better rent from them. Hope this helps keep up the good work cube smart.
-
August 2023 by ken niles
Honestly can't remember the gentleman's name who helped me, Derrick maybe, it was not his store was professional and very helpful. When the unit reserved did not work, did his best to find an alternative which he did. Professional, courteous and helpful.
-
August 2023 by Dakota Bentley
Cassie was a rock star and chauffeured me via golf cart to my storage unit and informed me on the ways of the force. ??if only your ex could show you this much diligence, they’d still be around haha. Thanks again
-
August 2023 by Mrs. Fields
My husband and I have rented here a few times bc of how close to the house it is but I wouldn't recommended to anyone. The security of this place is the only good thing. You need a code to get in and a code to get out. They dont answer their phones, try calling the call center to get through to them or email. They will initially give you a good starting rate but then they will upcharge you every few months until it's no longer affordable. You can rent to own storage sheds for these prices. Best of luck!Response to owner: go ahead and respond here publicly with why your rates go up every few months, that way everyone can see your transparency. I'm sure we'd all appreciate your time in disclosing. Thank you!
-
August 2023 by Johnny Shockley
The staff is amazing. Had a mishap and lost my keys and they cut the lock and had it replace in no time, great place to store you're things and know they are secured.
-
August 2023 by Reshell Reshell
I love Kassy!! She’s a great help! Y’all come to CUBSMART SELF STORAGE!!! They make the load light! I PROMISE!
-
August 2023 by Mark Hernandez
CassieWas great and helping me find the perfect unit to fit my needsThank you
