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April 2024 by Alyssa Muñoz
Went in at 10:45am and the line was not long but not short, waited in line for about 20 minutes. The girl taking our order didn’t greet us or say hello and just waited for us to tell her what we wanted. No customer service at all. We made our order and she read it back to us and still gave us the wrong thing. We added a piece of sausage to our bagel for $2.29???? How was a bagel and 2 small drinks $22 and they didn’t even put the sausage on there? Not going back.
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April 2024 by Prince A
Crazy slow in general, and might mess up your order and take even longer. The manager Anthony is great though.
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April 2024 by irfan ira
Waiting for 25 minutes just for a texas brisket bagel. Ok the waiting part I understand maybe they short staff. But the bagel that I received after leaving a very generous tip.. you guys can see from the pic
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March 2024 by George Csahanin
The bagels are so-so but I’m from NJ/NY… they would not pass as good bagels up there.
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March 2024 by Betssy Rojas
If I could give this place 0 starts I would awful awful awful! They are so unprofessional. The lady who took are order was so rude had an attitude. Got my beagles 10 minutes after waited another 15 minutes and still no coffees went to ask about my coffees and the manager said “they are coming that why you hear the blender” but I got hot coffees so had nothing to do with that just straight up rude didn’t even care to help. Will NEVER come here again
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February 2024 by Dr. Abi Mitchell
I love their bagels but every time I come here it takes forever. Over 20 minutes in the drive thu to get one bagel is crazy when there’s only 3 people in line. It seems to always be like this no matter the time of day.
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February 2024 by Bárbara Braga
Extremely rude person. She wouldn’t answer questions or change the bread. I ordered double eggs and she only gave me one egg. Absolutely terrible!!!!
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January 2024 by Steven Rhodes
I’d rate 5 Stars but there was some kind of issue with the drive thru. We were in the drive thru no less than 20 min. Should’ve walked in. But bagel was good!
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January 2024 by Edwin Manning
New management drop-off in service quality and friendliness. Too bad. Was my favorite, but will go a little further to Yogi's for my bagels.
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January 2024 by G J
UPDATE: The auto response from the company below shows that there is no follow up or follow through. I copied the review to the home office at the address they put in the response and have heard nothing. Top to bottom this company is bad news. It is really quite comical.... :)Entire staff is rude and nasty! As a neighboring business we have used this location many times over the years. NEVER AGAIN.Had to get a duplicate receipt to balance a company credit card and each person including the manager acted like they had no interest! Not one person greeted me. The staff were very short and they seemed angry. The manager was just as bad and it took him 20 minutes to give me the receipt. When he did, he was downright mean.There are plenty of food choices on Bryant Irvin Road. Choose another! There are reviews about cleanliness and hygiene issues recently so think twice before choosing this location.
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January 2024 by Nolan Rapp
Great and quick service!
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January 2024 by Ivana Lacroix
Terrible food. I’m from Austin and this has to be the worst Einstein food I’m have received. I came here three times and each time has been terrible. Owner needs to fix this because the food is
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January 2024 by B Wat
My wife wanted this for her first meal after giving birth to our son. I tried to go through the drive through but they were out of everything I tried to order, so I went inside. It wasn't particularly busy but seemed to be busier than they could handle comfortably. Being a business owner myself, I try to be understanding because I've been there.We paid $34 for two breakfast sandwiches and two smoothies. Even with inflation, that was a bit shocking.The whole thing took over an hour to get back to the hospital with most of the time spent waiting in line to order then waiting for the order. By that time, I lost my parking spot and had to walk forever to get back to the room. I arrived, took the food out, and found that my wife's $11 breakfast sandwich had been mistaken for just a bagel. She had to eat a hospital tray. A small mistake on their part but a meaningful one for us given the effort and expense we went to in order to eat there.I just can't justify spending that kind of time and money for that kind of service again.
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January 2024 by Andrew G.
I was pretty bummed with my food on this occasion. The bagels are generally fresh and warm, however this bagel seemed stale and crumbly. There was not much bacon on the sandwich and the bacon that was included was very fatty. The team was friendly and happy to serve each guest.
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December 2023 by Therral L.
This location caters to the area because the location in North Tarrant is way better. I like my bagels toasted crispy but since there's mostly elderly customers the bread is always softly toasted. There's also long waits here. I want Einstein but I usually have to drive further to another location because this one disappoints all the time.
