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February 2024 by Mahreisha Brewer
Great customer service...Joe was very nice and helpful....they make sure your well taken care of
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February 2024 by Julia Andrews
Renting a car is about as exciting as buying a new microwave. But I had an excellent experience with Enterprise during a Texas road trip. Price beat competitors, for starters. But the reason I'm giving 5 stars is because of the wonderful employee at the El Paso airport who I met at 6:30 am and greeted me like I was royalty. He was so friendly and helpful, and also gave me some terrific insights into his city. He's just what customer service is all about. So shout out to the nice man whose name I don't know!
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January 2024 by Karl Tabler
The staff at this location is very incompetent and rude. I spoke with numerous different agents and managers.My insurance adjuster had to call up there to remind them details about the contract they have with them. But, even after they seemed to understand and agree they would forget the next day or not have the same staff to corroborate the situation.After speaking with the adjuster, I was told I would be able to get a vehicle the same day or the following morning. I waited for the call, but heard nothing. So I called back the next day and the new agent and manager told me they were a week out. They then said there is nothing they could do and that there were no notes from the other staff.So finally I told my insurance I would just pay for it myself and they could work it out later. Now Enterprise is not willing to drop the upgrade fee per the contract since they did not have any other vehicles to rent.I’m never using this location again. I’ll drive the extra 20 minutes to find another place to rent from. I’d recommend everyone else do the same.
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January 2024 by JD Winchell
Nice customer service. Some cars have out of state plates, yet we were told this location does not permit pickup/drop-off with other locations
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January 2024 by Bobby Delamar
The people that work here are the greatest. I had no problems with either the rental process or when I returned the vehicle. Every one there was friendly.
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January 2024 by Z P
Last time was awful. Then time was great. Jerrison was profession quick and friendly. Had me out there fast thanks
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January 2024 by dee staymad
I didn't have to pay since it was an insurance replacement. It was a decent vehicle and I had to pay extra to get in what I liked. One of the assistant mgrs was so nice and CUTE lol which made me feel better. I'd rent another car even though I don't need one just to see him again lol.
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January 2024 by Hortensia Phillips
I'm very upset with Enterprise. They gave me a price for the car rental and charged more than what was agreed. This will be my last time renting with you!!
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January 2024 by Karen Clancy
Enterprise for car rental proved a care-free experience for me during a difficult time after my car suffered a "hit and run". The staff was friendly, accommodating and forthcoming with necessary details about the car I was renting and procedures necessary for me to know during the whole process. Thank you.
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December 2023 by Alex Dobkins Fort Worth
These folks rock, easy in and out, enjoy the ride.
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December 2023 by Jessica Moreno
Everyone who works there are great! Always 5 star customer service!
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December 2023 by denise anderson
Great car and wonderful service.
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November 2023 by Jessica Rivera
The manager and the whole staff at this location needs an attitude improvement and better customer service skills re-taught to them all. I’m highly disappointed, I literally waited on hold for 45mins just to be hung up on..then I called back to get all their info for complaints before they finally adjusted their attitudes and answered my questions.
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October 2023 by eric ledford
Unreliable over priced hack business who are on the verge of closing. You can't get a car ever and if they did have one it would be outrageously over priced.Move on to Avis much better prices and customer service.
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October 2023 by Spencer Tanke
Great service and communication. Used them through my insurance for a rental while my Jeep was in the shop and they were efficient and made things smooth and easy from pick up at the shop to return of the car.
