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February 2024 by Melissa Willette
I really like this place. My mom was in an accident and her insurance would only cover $30 for a rental. When I've had rentals while my car was being worked on the Enterprise upgraded a vehicle at no extra charge. Well the Enterprise location at 300 West Loop 820 had no cars available for the $30 and the guy said he would not upgrade her rental to be covered by her insurance. What a really non customer service person he is. Wouldn't want him to help a senior citizen would we. But the gentleman and the Meacham location is helping my mom out. I hope good things come his way.
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January 2024 by Sabra Brown
Matt and the team have rapid response times and are great with handling insurance claims. Highly recommend
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January 2024 by Amanda Oliver
Matt Dash went above and beyond to ensure great customer service. After being put off and encountering several rude employees, Matt was a fresh face and smile!
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January 2024 by B Camey
Great experience here. Had the car I reserved and was a quick and easy experience. Will be sure to rent from here again
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January 2024 by Desiree Brune
Didn't have my car available, so they gave me a suv . I had to come back the next say to exhange it for a van . Very inconvenient and time-consuming .
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January 2024 by Luther Warneke
Sometimes the counter people can be a little grumpy, but other than that, this is the greatest car rental agency I've ever used.
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December 2023 by Mark Smith
Great as always, best service hours above and beyond every time
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December 2023 by Gabrielle Simmons
Very helpful staff, friendly service and they even offer the option of using a debit card. Enterprise as a whole... not my favorite, due to high hold fees, difficulty returning vehicles and high daily prices.. but this location and the people who work here are stellar.
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December 2023 by Giovanna Keyser
I usually don't do reviews, but in this case I have to express my gratitude. There is has been multiple occasions where I've rented vehicles from various companies. This experience has been by far the easiest most relaxed yet. My car was stolen today and my insurance carrier recommended this location. Matt went above and beyond with my requests and reservation. I will most definitely be referring this location! Thank you enterprise and to the manager Matt!
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November 2023 by Jo Ann Montgomery
We rented a car in Texas and then while in Colorado, a dashboard light came on. We called Enterprise and was told they had no cars to switch us out. Upon calling again and asking to speak with a supervisor, we were told to call them back and have them call the airport location to get a replacement car. We did this and at first the Enterprise clerk wanted us to call the airport location. When i told her per the supervisor, Enterprise would handle all the arrangements to get the replacement card delivered to us, she then said, oh you spoke with a supervisor, alright then I will see what I can do. About 2 hours later, our replacement vehicle was delivered to us.
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November 2023 by Juan Gil
Went to rent a car there at the last minute. Had previously booked one with Avis in advance and thought everything was ok. Got to Avis and was told I could not rent it because I didn't have a credit card. We were devastated. It was my wife's grandma's 90th birthday and our whole family was ready to go Kansas City from Texas until Avis pulled a fast one. Then told us we would have to wait up to ten business days to get our money back. Went to Enterprise and the staff was amazing. They related personally to what we had been through that morning and got us a rental and we were on the road in no time. I will always rent there from now on. Kuddos to the staff there
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November 2023 by Nicole Lohr
I have used this Enterprise location a couple of times now, and their customer service is outstanding!! Matt, the branch Manager is phenomenal and so helpful! I highly recommend!
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November 2023 by FENXX Ent
They was cool but I ask the guy to close my account if he could that morning within 2 or 3 hours he told me sure and later that day even tho I had no problem with another Enterprise they told me my account with this place was never close first & hopefully last time
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October 2023 by Ahmed Eltahir
Bad experience, i’ve reserved a luxury car a few days ago and when i came today to pick up the car they don’t have any nor similar cars, they offered me a toyota which i refused to take it with the high price that i supposed to pay for, then they told me to go to the downtown shop for another car which is also going to cost an uber ride and eventually i didn’t go. My disappointment is because i’ve always thought Enterprise is the best rental company, apparently not anymore..
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September 2023 by Natalie Mull
Great staff! The manager is just wonderful and helps me out every time I rent from Enterprise
