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October 2023 by Curtis Dinius
Customer service is a joke in a half. Obviously they don't know customer service skills. But the drivers are awesome and care about there job. The 2 stars are for customer service. I wish I can give 5 stars to the drivers. But 2 stars for customer service
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August 2023 by Dustin McClure
Paid for a next day delivery by 12pm. The delivery had to travel a total of 218 miles.The delivery was falsely claimed to be attempted. Calling customer service; I explained I have multiple security cameras that showed no delivery attempt was ever made.Because FedEx delivered the paperwork late - I lost out on an important business deal. Overall, I should have driven to the collect the paperwork rather than expecting FedEx to do what they were paid to do.Absolutely disgusted with FedEx.
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August 2023 by Rohith Thammisetty
Worst shipping service provider. Its been 7 business days and yet I haven’t received any information about a case which was filed regarding my package. I would suggest to rename FedEx Transport Company to Useless Transport Company which suits the best.
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July 2023 by Keitra Williams
My first package stated delivered but no where to be found, contacted the store I ordered product from and they shipped out a replacement and guess what 3 weeks later still no package, nobody knows where it's at, it's on a truck off the truck back on the truck, it seems they don't like to deliver large items. I would have given them a zero if I could
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June 2023 by Rolanda Coleman
FedEx ground is awful when it comes to delivery. My package was supposed to be delivered to my front door or office. It’s been 4 days and I still don’t have my desk. This is not the first time I have had a problem with my packages with FedEx ground the delivery driver doesn’t care and refuses to take responsibility for poor delivery services.
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February 2023 by Jake Payne
Worst shipping company ever! No customer service at all. Was supposed to receive a 2 package shipment yesterday. I received one of the packages today that was damaged and delivered to my neighbors house! And they can’t tell me when my other (most important) package will be delivered. The second package is 11 miles from my house, in which I offered to go pick it up. They can’t even make that happen! Worst shipping company EVER! No accountability! If I could give zero stars I would!
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February 2023 by Yarexis Ruiz
I would like to give 0 star. I’m waiting for my package 3 days ago. They have my package in the truck and still changing the delivery day bc NO ONE wants to deliver it. My package is a recliner and I need it urgently. FEDEX is the worse business service. ????????
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December 2022 by Robert Poage
Sent a message saying my packages had just been delivered and that I signed for them.I've been sitting home all day waiting on them and I never signed for them. Absolute clown show.
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October 2022 by StraMi Kehan
Extremely toxic work environment. Lots of employees are getting overworked while others somehow slide by doing hardly anything. Favoritism goes all the way up the ladder. Avoid this place at all costs. Plenty of other warehouse jobs in the area that treat their employees much better.
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September 2022 by Gemma St. James
Tell your drivers to stop saying they have fully unloaded their trucks at said destinations. We customers are tired of getting emails/texts saying our order is ready for pickup at said store & then waste gas going to said store & our pkg isn't there.
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September 2022 by David Greiner
Because you had to choose one star minimum. Was expecting a delivery on Sunday. Driver said he rang the doorbell but did not as I was home when he said he attempted delivery. Will have to take off work on Tuesday to be home for the package. Terrible service. I thought the postal service was bad.
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July 2022 by Austin DeRenzo
FedEx has one job. To deliver packages on time. Apparently this is too much for a massive global shipping concern to manage. A shipment going to a business, where FedEx deliveries have been received many times before, is stopped stating that a delivery attempt was made but the business was closed. At 6AM. After calling initially and being told that no, a delivery attempt was not made, but instead someone scanning packages made the decision that because the delivery was going to be made to a business, that the business would be closed on the delivery date in question. Even though other businesses still received FedEx shipments. So now after making special arrangements to receive the shipment, it is going to be delayed another day. Additional plans had been put in place that could not be moved, so after spending 4 hours on the phone trying to find out if the shipment is going to be delivered as promised, I got to drive all the way out to the shipping center, waste another hour and a half there, just to collect the shipment that should have been loaded on a truck and delivered. After collecting my shipment I was informed that if I had chosen to ship the item to another address i.e. a home or a UPS mailbox, there would have been no such holdup. The fact that there is zero accountability for shipping conglomerates like this is absolutely infuriating. NEVER SHIP WITH FEDEX. Ironically enough during my hour long wait I saw a FedEx employee sporting a shirt that said FedUp. Couldn't agree more
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July 2022 by Khauni Linzee
Tell your drivers to stop saying they have fully unloaded their trucks at said destinations. We customers are tired of getting emails/texts saying our order is ready for pickup at said store & then waste gas going to said store & our pkg isn't there.
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May 2022 by Dana Jo Gilliam
Horrible customer service. The man not only wasn't informed on how to track a package or make a claim but when I asked to be transferred to someone who did he agreed and set the phone down and turned up his TV. I had to hang up and call to speak to another. When I requested manager assistance they said they don't have management for FedEx ground CSRs. So I had to hang up and call again with a lady that said "I understand" a dozen times but didn't understand enough English to actually help. Completely unprofessional and not nearly as helpful as the sister company, FedEx Express. I hope Ground doesn't lose any of your parcels because you will get no help from them.
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April 2022 by Back roads with Brenda
I was looking for information on how to contact a manager over the delivery drivers. I had a delivery at home with alcohol and know my ID needed to be shown. The delivery lady refused to look at it 3 times, I was trying to keep her from getting into trouble, I know they are always in a hurry. I could of gave her any name and she would of just went with it. It's pretty bad when alcohol can end up in a under age person hands. I'm putting this here since when I called customer service was no help.
