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December 2023 by Keith George
On a trip visiting family we came in at 3:30PM on Friday with a Ford Escape that would hardly run. We were needing to leave as early as possible Saturday to drive the 8 hours back home. Todd and Josiah made sure it was diagnosed and the part ordered so it could be replaced Saturday morning. The part the supplier sent turned out to be the wrong one, they hurriedly sourced it from a dealer, sent a runner to get it and we were on the road by 1:30PM on Saturday. Looking here at some reviews it appears that people forget these guys are real people, they went above and beyond for me and I wanted to give them the props they deserve. Thanks very much guys!
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November 2023 by D Stockl
Dropped vehicle off for a tire repair and state inspection. Was told it would be done in 2 hours so I got a ride home. Called them 2 hours later and was told they were pulling it in for the inspection and then it would be done. So I gave it 20 minutes and got a ride back over there. Nothing had been done!!! Needless to say I will not be returning. That's 4 vehicles that will be going elsewhere in the future...
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October 2023 by Kristine M.
While attempting payment for service with cash 3 $50 bills I was told Firestone was not accepting cash. I asked politely why not and was told that they don't carry cash. I placed $20's down totaling a few dollars more than the total and left.Since when is cash not a valid form of payment? Why isn't there at least a sign stating cash isn't accepted? Screw this place and any others secretly moving forward with apparent narratives'-
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September 2023 by Ruth A.
We had a blowout yesterday afternoon when my husband jumped a curb in the Walmart parking lot,he took the car to the neighboring Firestone. He had previously purchased 2 sets of tires our daughters and granddaughters cars with good quality service. The rep told us it would be 2 hours before they could mount a new tire. My husband had to go to work so he took me home and dropped the car off after work to be picked up this afternoon. When we arrived to pick up the car they hadn't touched it. We had to wait another hour to pay for 2 new tires and retrieve or car. We will go elsewhere next time
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September 2023 by Mike Elliott
Pros- Did not charge me for a tire plug repairCons- where do I start?1) Firestone doesn’t seem to follow their own process for online appointments. I checked available appointments and scheduled it (at 6am) for an available 1pm time slot, never got a confirmation.2) I dropped my car off at 8am and dropped keys in drop box. Call store at 945am to check in with them , “yeah we can probably get to you in few hours”. I stopped by at 1130am since I was in area, car hadn’t moved, but no big deal.3) Call store at 3pm, they tell me, yes your car is ready, we were just about to call you. Great I’ll be right up. Get there, tell them my name, hmm we can’t find your paperwork. (car never moved btw), employees went to drop box and key was still there since 8a. I parked in the first parking spot across from the garage, I guess no one noticed the car sitting there for 7 hours.4) Didn’t follow appointment processes, didn’t check the drop box, tell me on phone will get you in a few hours, tell car is ready, get there and they have no idea I even dropped my car off.Firestone service has fallen off drastically! Very disappointing and a waste of time.The only highlight is they didn’t charge me for this fiasco, for something which only took 20 minutes once they got to it.
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September 2023 by John Smith
Had an appointment for 8am on saturday the 23rd for an oil change - nothing else. 4 hours pass and they hadn’t even moved my car yet. Was told my car was next in line and the truck before me should be finished in about 30 minutes. after an hour passed i decided to collect my keys leave. Wasted half my day for nothing and now i have to go to work still needing an oil change.
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September 2023 by D. M.
Stoped by the Firestone on Golden Triangle around lunch time thinking I could get my tires rotated, just rotated nothing else while I go next door and grab a bite to eat.The service writer told me it would be 4:00 to 5:00 pm before they could get to me if they could even get it done that day.What a huge difference from Discount Tire. They actually want your business at Discount Tire. Firestone seems very unmotivated to even do small jobs such as a tire rotation. The waiting room wand not full and neither was the parking lot with vehicles.
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September 2023 by Zachary Wright
fixed an issue the first time that another location took 4 times and could never figure out. made my truck drive amazing. wait times are long but that is to be expected at shops.
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September 2023 by Mary Meeks
We arrived at 9:30 am and finally got our tires installed at 1:30. There was only one guy there. Jakobie did the best he could to. Finally a manager showed up at 1:30. I do think the regional manager and the manager should working on scheduling more people on the weekend or as manager come in early and help your employees. Remember customers are the one that pay your paychecks. No customers no business.
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September 2023 by Prem Patel
Staff seem willing to help and prices aren't too bad but quality of service is beyond garbage. I am a junior ASE certified technician with experience aligning vehicles on a alignment rack. They told me that I needed new control arms and shocks which were less than a month old. A long with this they blamed my vehicle pulling on these parts even though they are adjustable. The spec sheet I was given also shows that they did not adjust any camber settings on the vehicle which was causing the pull only adjsuting the toe which cause the pull to move from the left to the right. When I called I was on hold for 40 minutes before they hung up on me. A brakes plus had me in the next day and with and alignment service and also found a missing nut on the vehicle which was taken off by firestone. When they were done with the service all my issues were completely resolved. If your techs are going to claim to know how to do a job make sure they can do it right and not screw me out of $200.
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September 2023 by Kenneth Pearce
Do not use this location. Staff is rude and will steal anything you leave in site. Took my company truck in for an oil change. Took 15 minutes to get someone to actually help me. They stole a cigar lighter from the console. Gave me the truck back without a drop of washer fluid. We no longer have any of our fleet serviced at Firestone because of this location.
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August 2023 by Bill G.
I just wanted a new battery and they had me waiting and never tested my battery in the first place. Then after an hour or more of waiting the Supervisor says they will have to order one and the cost. This should have been done sooner. So I am still waiting for a battery without even testing my older one yet. I have never experienced anything like this.Next time I'll go to the one off 377. Too bad my car will not start.
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August 2023 by Kevin Collins
Three hours for an oil change. I was at the front door before they even opened. Not to mention, they opened a few minutes after 7 am. I have used several firestone centers in DFW, and I have had a bad experience at ever one. This is the second trip to this one for oil change, and it is always 3 to 4 hours. Wait, no matter when you get there.
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August 2023 by Prem rana
I have been twice a week. My car is making nose. They didn’t solve the my car problem. They changed the tie rod and arms controller golden triangle Firestone. They charge to me $1164 but it is same problem. I went grapevine Firestone. They said have to brake problem they told cost charge $1312. Then I say okay fix the brake. But it same problem. Today I drop my car in Nissan dealer. I don’t know, how much will they charge me. I don’t wanna go more in Firestone more.
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August 2023 by Alex G
Amazing customer service & they truly honor the warranties here.Special shout out to Joe for going above and beyond to make sure I was taken care of.