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March 2024 by Christian C.
Got a tune up from them a couple year ago and my car was falling apart with multiple problems after that. Fast forward to now, for whatever reason decided to give them another chance.. I called them to see if they could do an alignment on my car and not only did they assure me they could. They said as long as it's not too low they can do it. Once my appointment came I drove there only to be told they cannot do my alignment if there is even the slightest drop in the stock suspension... it had to be stock height to do an alignment. Waste of my time !! Never going back there again
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February 2024 by Maria Hill
Very kind and quick service at great prices. As a woman I was delighted to not feel like I was being taken advantage of . I told them what I wanted and there was no upselling !! My new go to for car maintenance .
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February 2024 by Misaki Hill
I had an appointment for 12pm for an oil change, I got there at 11: 45 to check in and hand them my keys and they said they'd start on my car as soon as they could. Not only was everyone very freindly but they had my oil changed within 30 minutes! I'll come back for my next oil change for sure.
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January 2024 by Sherri Davis
The counter help guy was super friendly, polite and knowledgeable. The guys in the shop were quick and efficient. I really appreciate all of them!
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January 2024 by Yvette Brown
I was able to get in at my appointment time and leave within a reasonable time after. I haven't had any problems with this location so far.
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January 2024 by Connie Lunn
great customer service and little wait time
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November 2023 by Scott Langdon
Just booked my truck in for the 3rd break change in less than two years. Told lady on phone something needs to be done, and that this was ridiculous, my original breaks did not wear out for about 3 years and now getting #3 in less than 2. I don’t think I should pay for this, most of my driving is highway driving not a lot of stop start heavy breaking. I believe it started to grind way before now but just kept telling my self it can’t be what I’m hearing. The last break change was mostly warranty too. Something is up either with brake manufacturer or the installations. But they need to figure it out fast.
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November 2023 by Jada Jackson
I dropped my car off at 8am.. its now 3:45 and they are just starting on my vehicle. Nobody tried contacting me. I spoke to the "receptionist " and she made it like it was out of her control because I booked through CarAdvise. I got the issue handled in under 10 minutes. Poor communication. Its "out of their control" but I left you with my keys and they have my contact information on file. Lazy work, won't be returning.
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October 2023 by Ismael A.
stopped by without an appointment for an oil change and tires. tom and his crew made easy and painless. always check the website for deals!!
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October 2023 by floyd jefferson
Great Service, Great Customer Service. Had an issue Tom took care of it, in a timely and professional manner
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August 2023 by Katrina McNeal
Today I had an awful experience with TOM MCNICHOLS the store manager. I had a blowout on bridge street and immediately drove to Firestone because it was the nearest tire shop. I pull up in the car area and TOM MCNICHOLS starts yelling “Get out of my garage!”. I was certain he wasn’t talking to me so I rolled my window down to see what he was saying. He then told me to move my car. I told him I had a blow out and can’t drive on the rim. He says “you been driving this long on it. Move it now!” I asked him why he couldn’t change my tire as there was only one other car in the garage. He then says it’s a 3 hour wait. I asked could I speak to the manger and he said he was the manager. I walked inside where a nice young lady told me that there was actually NO WAIT AT ALL! She took care of me right away. I asked TOM MCNICHOLS why he lied and to give me the number to corporate. He looked me disgustingly and said “in a minute”. I recorded the entire interaction. I will never come here again.Service: Tires
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August 2023 by Carlos Z.
Went out of my to go this shop just to be turned away last second ,make sure to stick to the mom and pop shops who have real experience
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July 2023 by Carolin Applegate
I went here for an LOF today on my 4X4 Toyota Tacoma. LOF means Lube, Oil, Filter. The Tech couldn't drive a standard so I had to pull my truck in the bay for her. I get it, no big deal. Then she doesn't know how to set the rack to safely lift my truck. Okay, well let me show you. It was at this point I told her the reason I came here instead of going next door to Valvoline was because I needed all grease points lubed which requires the wheels to be off the ground. Valvoline gets most but not all grease fittings. Had I been told then that she had no intention of greasing anything I could have left. She drain the oil out first then said she wasn't qualified and would not grease my truck. Then I'll grease it. "NO SIR, that's against store policy."So I can pull it in, teach you how to safely raise a Pickup, but you will get in trouble if I grease it? So it cost me $80.00 to do what I could have done at home for $30.00, or next door at Valvoline for $70.00 that would have included a partial lube, all my fluids checked, and a sticker when my next service is due.Oh, and Mister Manager. That sign in the shop written in big red letters stating every battery gets tested on every vehicle. Yeah, didn't do that either. See, I'm not lying. I was in your service area.I just noticed on my final invoice that service advisor #4 Victoria entered on the lower left cornerDECLINED WORK: LUBRICATION. I Begged her to grease my truck. Said I would pay extra. Just please lube my truck. No, the tech is qualified to change oil and filter, which could cost a customer $15,000.00 or more in engine damage, (Don't worry, I lifted the hood, started it up, checked for leaks, and made sure it was full before I pulled it out.) or get her killed if a car falls on her, but not qualified to pull the trigger on a grease gun. I would have been glad to teach you how to identify all the possible lube points on any vehicle made, (4X4's have more than any other vehicle) and you would have learned something without either of you getting into any trouble.Well, at least you still learned something.Sincerely,A 25 year ASE Triple Master Certified Auto, Heavy Truck, and Collision Repair Technician.
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July 2023 by Chelsea
Went to this location since I was in fort worth. I needed my headlight replaced. This typically cost $5-$10 for me at other places. The girl at the counter quoted me $300!!!! I kept asking was she sure, and she said yes because of labor. It takes maybe 3min to replace, what labor? THATS HIGHWAY ROBBERY! and I told her that. I'm am currently at Walmart getting my light replaces for $10. That's just crazy!
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June 2023 by Jesse C.
Went in to the store this morning to have a stripped lug nut removed and the shop manager told me that it would cost over $140.00 to remove it and even though I had a brand new lug nut I ordered from work they couldn't use it and that they would have to order the part. He then stated that they would have to completely remove the wheel and brakes. I said na. Ima go somewhere else. I went to a tire shop a few miles away and had the lug nut removed for $10.00. The shop manager wouldn't even go outside and look at the wheel and he completely blew me off. I'll never go back to this store.
