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April 2025 by Cody Simmons
This place is full of BS. I went because my AC wouldn’t blow cold. They told me that it had the wrong refrigerant in the system (kind of hard for that to happen considering the heads for putting it in is different for the other kind), my system was too contaminated and needed everything replaced. They quoted me $3600 for everything. They gave me sob story about how when they tested my truck and found out it had the “wrong refrigerant”, it messed up their machine and it was going to cost them a lot of fix their machine. I took it somewhere else for a second opinion. The second place told me the only thing wrong was that the condenser was leaking. It was replaced, recharged, and works perfect. Only $1000. It had nothing to do with the kind of refrigerant in there. Firestone had also recommended 4 new 20” tires. My tires are 6 month old Michelin defenders with less than 10,000 miles on them. Plus my truck factory had 20” wheels. They have been replaced with 22” wheels and they weren’t even aware enough to realize 20” tires weren’t right. They also recommended a $230 oil change. LOL. Even at the dealership I have never paid more than $120 for one and it’s not even time for an oil change yet. So for all sakes and purposes, NEVER USE THIS PLACE. They will rob you blind.
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March 2025 by R Asokan
Causing me to have to spend more due to their negligence.
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February 2025 by Bryan Parker
This place is terrible. I took my truck in for new tires, brake repairs, engine repairs,etc..
I told them the check engine light was
On and the gas cap light but I just replaced the gas cap a month ago.
1) they called me to say all it that was left was the alignment and it should be ready in an hour
2) I show up an hour and a half later and nothing was done
3) after the alignment was done they told
Me they put the wrong tires on my truck. When I asked how this could happen I’m told “people don’t know what they’re doing”
4) then they tried to tell me a new alignment wasn’t needed just because the took off the wrong tires and put the right ones on
5) I specifically told them about the CEL and gas cap light and when I turn my truck on the gas cap light is on. I’m told you’ll have to either leave my truck over night or ring it back because the lead tech is the only one who can run the diagnostic.
UNACCEPTABLE. I was given the excuse “I wasn’t here when you dropped the truck
Off, so idk why things weren’t done..”
This store used to be the best one in Fort Worth and now it’s swirling down the drain.
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February 2025 by matthew k
Don’t waste your time or your money. Theres no point in making an appointment because walk ins will be prioritized over you. I spent the entirety of my Saturday waiting on them to do an alignment and rotation. Took two hours just to get it into the shop. I made an appointment so I could get in and out, too bad they take hours just to patch tires for those who didnt have an appointment.
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December 2024 by karrie mae
Had an appointment for new tires. Dropped off at 10 a.m. and was ready by close at 7 p.m., after telling me only a couple hours. Something broke off of tire and they told us they ordered it and would let us know when it came in. They never did. A week later I called back and set up an appointment to have the part put on. That appointment took another few hours after being told It was only a 45 minute appointment. Made both appointments myself and was also told both times they had no record of it and that’s why it took so long. We’ll never go there again and we don’t recommend it to anyone else.
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December 2024 by Audrey Ropp
Management needs to take a class on Management. All they do is tell you lies and they take forever to start working on your vehicle. I will NEVER use Firestone again. It was an emergency and they were close. Do not take your vehicle here, not even for an oil change. I was told same day and now they're telling me 4 days. Absolutely ridiculous!!!!!
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November 2024 by LitJitz
Never worked at a place quite like this management sucks!!! You could be working your hardest and have high productivity to back you but if management doesn’t like you just be ready to look for another job. I had high hopes working for this company until I moved to this Fort Worth location and met the GM!! If Firestone had any sense and value their employees they’ll let her go.
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October 2024 by rogert Willims
"Do not come here for car repairs. They will only deceive you, delay you, and waste your time. They are not professional at all."！！！
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September 2024 by Maggie McLeod
Do not go here. Staff is incompetent, lazy, rude, unprofessional, and unorganized. Additionally, they left my car unlocked in the parking lot.
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September 2024 by Tory Perry
If I could give no stars I would have. I went in to repair a tire, it took them 45 minute to tell me it wouldn’t patch and another 2.5 hours to change the tire. I watched 3 inspections come in and each one took almost an hour. Makes no sense at all inspections are something that can be done in a matter of 5-10 minutes. The ppl that worked the desk were polite but the working behind the scenes is a complete joke.
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September 2024 by Francisco Quintanilla
Be careful with this place. I went to do my State Inspection and they told me two of my tires has to be changed then I went to a different place for a second opinion and my vehicle passed the Inspection. Before buying anything from them always get a second opinion. This place is not reliable at all.
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September 2024 by Madison Webb
I called ahead to get a time estimate. They told me an hour. I waited 3! The techs are clueless sitting around on their phones and can’t get their story straight. The guy at the front mumbles and you can’t understand a word he says!!! Don’t come here! Oh! And they lost my hub cap.
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May 2024 by jimmy jack dollar
Drue and Richard were very helpful with taking care of a battery issue on my car. I have all my work done a various Firestone stores as I have to work in various cities but I'm back where I belong in Fort Worth
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April 2024 by Claudia Coscia
Went to store to purchase a battery for one of our Honda cars. Spent $273 on the wrong battery they gave us. We realized something was wrong when battery went dead again the next day. It turned out they sold us the wrong type of battery. Took it back and 2 weeks later, after a lot of back and forth with managers and getting the run around, we still have not received our money back. Very frustrating - it’s not right for a business to keep a customer’s money after the business makes a mistake and the customer returns the purchased product . We will need to take legal action if this is not handled properly in the next couple of days. Watch out if you are planning to make a purchase here.
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April 2024 by Michelle Logan
Everything was taken care of quickly. When they have recommendations for work needed they don't pressure you to do it but keep it informative so you can make the best decision.
