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February 2024 by Rosy Tellez
THEY LIE TO ME.. long story, I was the first cust in line, to replace my tires, the front desk guy told,since you are my first cuts,it will be no longer that 40mns,like 20mns later he come to let me know that they will be checking the brakes(not replaced) and I assumed ok maybe an extra 20mns,but noo an 1hr and 30mns later I had to ask how much longer, because I needed to be at work,and he said so we installed the wrong tires so we have start all over again, but if I didn't ask no one will let me know?? So 2 hrs and 40mns later they had my car ready. It's just ridiculous it went from 40mn to more that 2 hrs. And I'm not saying is a easy job,just lack of communication!!
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January 2024 by Beard B.
Went for 4 tires, took 3 hours. Half that time was watching the tech play on his phone. Also didn't get new valve stems, which is included in the purchase. Garbage ass place. Dont go there.
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January 2024 by Mckenney
Great service and Honest (BRANDEN …. HONEST GUY YOU CAN TRUST)
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January 2024 by Nicholas Ewing
Charged me 125 dollars just to look at my car.. and then they try to charge me 480 for a 90 dollar part… terrible
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January 2024 by John Hag
DO NOT GET YOUR CAR SERVICED HERE! I brought my car in for brake service and was told I didn’t need brake pads even after hearing metal grinding noises. Took it to another shop where I was told I needed both pads and rotors. Mechanic showed me how far they had been worn down all the way to the metal. Firestone should be ashamed for letting people drive around with no brakes. DO NOT GET SERVICE HERE
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January 2024 by Nicole Stutzman Forbes
Dropped by for my state inspection. I was there about a total of 3 hours and comfortably waited inside the front area -- coffee and water were available to me. They kept me apprised of my car -- when it would be up next. All employees were friendly and efficient!!
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December 2023 by Cheyenne B.
I waited 2 hours and 20 minutes for them to tell me 1. They did not have my tire in stock. 2. For them to plug the tire. I could have taken it to a small shop and spent $10 and been done in under 20 min if I wanted it patched. My biggest problem is why did it take 2 hours and 20 min to tell me that. I would have went somewhere else.
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December 2023 by Chris Andrews
Horrible experience they ordered the wrong tires then stated they would get us some for the same price listed on the website. Now they have a new manager who doesn’t want to honor the price on website because they don’t have that tire anywhere in the state and want to charge me 264.00 dollars more. When they should be honoring the original price and statement they made. I have been informed someone from division will be calling me to rectify the situation this review will stand till they have called
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December 2023 by Kaleb M.
I left this location extremely frustrated today after waiting 4 hours from my booked appointment for an oil change and inspection, only to find out that they had not even touched my vehicle. I cancelled my appointment and would be hard pressed to ever step foot in there again. Unless you have an entire day to waste find another shop.
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December 2023 by Elaine Jones
I made an appointment for 10 to have my oil changed and it took 2 hours. I was sitting there waiting for my car. There were people that arrived after me with no appointment and were serviced before me. ???
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December 2023 by Riz Dhanani
Awesome service. They tookcare of my flat tire. Thank you guys!
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December 2023 by Thomas Moore
I waited 4 hours to replace 2 tires they had in stock. My car was never even put into the work queue until I had sat there for an hour and a half. Terrible customer service and the techs work at the speed of smell. I’ll never go to another Firestone again.
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November 2023 by michel ayala
Horrible experience, took more than 3 hrs for a horrible job and not done. I could keep going on and on on all the bad things they did. They dont deserve the 1 star that i put but there is no worse option.
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November 2023 by Matthew Watson
Avoid coming here, you might have better luck at another location. But I’m convinced the staff does not know what they are doing, if the staff is actually working. Avoid at all costs
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November 2023 by Carolyn Craig
Service Reps are very professional and really listen. They have a real “can do” attitude. Easy parking and open 7 days:
