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April 2025 by Shanna Franklin
I am still having the same issue with my vehicle and the gentleman that I dealt with was not great with customer service.
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April 2025 by Jason Martinez
This is a joke a a business, I just needed a flat fixed. I heard them trying to scam two people while I was there and I just left. Do yourself a favor and do not go this fraud clown show.
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April 2025 by Geraldine Bradshaw
I was charged twice for services on my vehicle in February. When I got my credit card statement, I went back to the store and showed them. The manager took all my information and told me I would get a check in the mail to reimburse me within 7 to 10 working days. It's now been over a month and I still have not been reimbursed. I will not use your store again and will not recommend it to anyone else.
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March 2025 by Andrew Hoggard
They have horrible customer service and are not very knowledgeable when it comes to working on vehicles. The solution to fixing the issue on my vehicle was to start changing parts until they figured out what was wrong. They also lied to my wife and told her that her alignment was good and she had nothing to worry about when all the alignment specs were not in tolerance. I would highly recommend going to a different shop.
After getting my alignment, the caster was not in tolerance. I asked them about it and they said they don't know what was wrong. After asking them if it's something they can fix, I was told no because they can't figure out what is wrong unless they just start replacing parts (good or bad) until they find the issue.
After talking to the manager Jorge Gonzalez. He said his only solution to this issue is to put the alignment back to where it was before the alignment and refund my money. Being my only option, I accepted under the terms that everything would be exactly how it was before I got the alignment. After they put it back, and I had to demand the new results of the alignment (they did not want to give me) they were not the same.
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March 2025 by Brandon Riggs
They've always been friendly. Though I think they are a little jumpy to recommend a brake job. Overall good service.
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February 2025 by I&G's Painting LLC
Worst experience ever. Our appointment was at 11 am, and rep said the wait would be about an hour. It’s 1:46 pm and we’re still here waiting. The front desk guy was so RUDE, and had the worst attitude. BTW he’s name is Michael. Customer service seriously needs improvement.
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January 2025 by Eder Rocha
First and foremost I let this shop know from the start I needed to travel 5 hours with this vehicle to make it home
Brought my car after it broke down due to a constantly draining battery which has never been an issue previously, told them I wanted my alternator changed out to a new one. They said they had to do a mandatory electrical diagnosis which in their words covers "the whole 9 yards", they informed me shortly after the battery was drained which I already knew. I specifically asked them over the phone if they checked the current being delivered to battery from alternator they kept saying " based on our diagnosis we have to replace the battery then go from there " even though I specifically asked if they can just change out the alternator. They said they couldn't but that they would run another electrical diagnosis after replacing the battery. After changing out my battery they said I was good to go and that the vehicle checked out properly . After leaving my vehicle's battery continued to drain during my 5 hour the trip and left me stranded in West Texas several times . Very displeased with this location which seems to only care about getting more money out of their customers
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January 2025 by kevin stephen
Courteous staff, work completed, caught my battery not good n I replaced it
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January 2025 by Tiby Espinosa
Call them up for a vehicle inspection... They told me that they don't them in this location.
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November 2024 by Dora Magliocca
I had an appointment and left my car. Before closing they told me it was ready. When I arrived it was in the exact same place where I left it. They never even looked at it. I had to leave it overnight. The next day it still wasn't ready, and I had to leave it another night. This was all just for an oil change, alignment and check engine light diagnostics. On the 3rd third day, they worked on it until near closing. When I went to get in my car - the door panel, steering wheel, floor, and car seat were smeared with grease. Seats are light tan and cloth. They couldn't get it all cleaned. I was told to return so they can get someone to try to clean it. What an inconvenience this all has been. Very unprofessional and inconsiderate! Not finished yet - when I drove my car out, the alignment was so much worse and another warning light came on. At this point, I am only returning to have my car seat cleaned (if possible) and going to another shop for the rest.
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November 2024 by Nic Chand
Took my truck in to get some work done and asked to check tires. Quoted $300 for new tire due to nail in sidewall. Something seemed off about that. Took to PepBoys and they said the nail didn't even puncture. When I called to speak to them about why, Jorge (shop manager) played it off and wouldn't listen to anything I had to say. Bad business practice. Watch out if you take your vehicles here.
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November 2024 by Caleb Hughes
Can’t even do something as simple as replacing fender well cover. They had trouble even getting the cover from Toyota which was partly the dealerships fault, but when they finally did get the part in and go to install it, they realized they hadn’t gotten the hardware for it. Then they couldn’t figure out what hardware to get so they ask US to drive over there and figure it out with Toyota. If you’re not going to do your job why am I even paying you…
Don’t go to this location or honestly any Firestones in general. They’ll take your car for joyrides when you’re gone. They’ve blown up multiple of my friends’ engines, one of them a really rare 240SX.
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October 2024 by Kollin Reed
I have only been here twice and both times it was for new tires, and it would be expected that the new tires would be rotated considering they have a poster up on the front desk that reccomends that the tires are rotated to the back, yet both time they had only replaced the bad tires. Last time they said one of the technicians decided not to. This time it was no different, but one of the tires on this batch has a leak in the valve so it is leaking air and I am now having to worry about fixing it myself. If I'm paying $450+ for new tires to be installed I would expect the tire to at least hold the air so I am able to drive to work. If I hadn't caught it now I would be stuck at home and late to my shift.
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October 2024 by Josephine Gutierrez
Not very professional 😕 several people return back with vehicles like no one really knew what they were doing.took almost 3 1/2 hrs when promise they'd attended my special needs by making appointment. Never happened 😞👎🏻
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October 2024 by Marshall Thorne
Made an appointment, was quoted a wait time of about an hour on the phone and when I got there (on time), still had to wait an hour and a half before they even took my vehicle inside. Honestly not even mad it took a while, just frustrated with the inaccurate time estimates. What's even the point of making an appointment if I'm still going to be late for work?
