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December 2023 by TamTam Renee
I experienced the rudest manager at this location and will never return
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September 2023 by Jeffrey L
They sell used firearms and try to claim they are new. To someone who doesn't know enough they might fool the uneducated. They also sell damaged firearms at new price. For example, they were selling a revolver with wood grips. The grips were broken and severely cracked with massive noticeable damage. I asked if they take less due to the fact that you're going to have to replace those grips. They told me no and stuck with the new price. Spend your money at a place that will be honest about what's new and what is used.
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September 2023 by Winston Smith
They sell used firearms and try to claim they are new. To someone who doesn't know enough they might fool the uneducated. They also sell damaged firearms at new price. For example, they were selling a revolver with wood grips. The grips were broken and severely cracked with massive noticeable damage. I asked if they take less due to the fact that you're going to have to replace those grips. They told me no and stuck with the new price. Spend your money at a place that will be honest about what's new and what is used.
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January 2023 by Brandon Barker
This was my go to, but after this morning i won't be back. Sometimes people need help. Sometimes times things get hard. I came this morning 30 minutes early. They open at 10. I waited outside 20 minutes past the time they opened. 10:20. I walked up to the door at 9:55, at 10 o'clock the lady came to the door and said it'll be 5 or 10 minutes. It was 33ﾟ outside. I'm sorry it's not my fault you didn't get here on time. It's your store. You lost a good customer. Don't post times. If you are gonna open at that time. Then when I walked in the lady had a severe attitude I was 1st in line and she helped 3 other customers behind me while I walked around until she found time to go in the back and get the item that I had pawned. She was obviously irritated that I was outside before they opened. Whatever get over it.
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August 2022 by Clayton S.
I went here and bought red dead redemption for xbox. Got home found out there was only one disc, it needs two. Tried to get a refund the next day, didn't happen. Wouldn't even exchange. I'm so disappointed especially because me and my family have spent so much in here. Won't be coming back, that's for sure. Make sure you check what you're getting. They will rip you off if they get the chance.
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July 2021 by William Charles
Worst experience EVER! First of all, I am a disabled veteran who served multiple tours in Iraq during Desert Shield. I was given disability and have been out of the Marines since 2003. I accidentally used the word active but then explained I was an active veteran with full benefits to use on base facilities and got medical benefits for my disabled status. The manager Erica Espinoza has no clue what a veteran is and thought I was active duty military even after I presented a VA card. I am 50 yrs old and retired now medically. I explained I can't be recalled. They refused me a pawn for items I had valued over 400 dollars and all I asked for was 50 dollars on a loan. Now here is the catch..this was the 4th time I pawned there and I paid off my loans early. I will be contacting my Congress man and try and expose these guys for being anti Veteran. I fought 8 years in the middle east and this is how I was treated. Any former military, DO NOT DO BUSINESS WTH THEM PERIOD!
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November 2020 by BB 13
Went in yesterday to pick up a laptop i had in pawn. I accidently locked my keys in my car so I went in to ask ask for help and they were rude and acted like I was bothering them. I would understand if they were busy but they did not have any customers at all. Then I turn my laptop on and now it makes a weird noise. It is only a few months old and never made the noise before I pawned it.
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October 2020 by SoraWisdom
dirty place
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August 2020 by Michael Simpson
Went in yesterday and bought a portable a/c unit. Brought it home and it didn't blow cold. I called and asked if I could return it or even get store credit for it. Was told sold "as is". They had it inside and said it was tested. Well of course it's going to blow cold air inside a building with a/c. Manager was very rude about it and just hung up on me.
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December 2019 by Hondo S.
Very terrible service. Rude manager, has sale going today but will not bend on items asked about. I can see why the store is bare and guns are way overpriced. Management needs to view cameras, stand around. NO CUSTOMER SERVICE
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August 2019 by Sam Reynolds
Had to go back three times for a problem with 2 faulty Google Mini's. Finally just had to get our money back. The manager had attitude from the very beginning over a USB power cord of all things. NOT a place to go folks. There are PLENTY of other pawn shops out there that truly appreciate your business. Don't waste your time here.
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August 2019 by Phil Ador
Very sorry a** customer service, makes walmart look decent. Came here to see how much I could pawn my Xbox for, first encounter the lady accuses me of stealing my Xbox lol. Tells me they will not take it unless I can furnish my receipt that it came with a couple years ago lmfao.
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July 2019 by Jillian H.
Do not do business here. Liars. Tried to come pay in full for an item I pawned with them only to be told I couldn't get it. But I could make a payment on it. But not get it out even though I had more than enough cash.
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July 2019 by Reed Rains
I was contacted Buy this pawnshop through Pawn guruThe lady made me an offer on an Item of mine she told me they close at seven I drove more than 40 minutes to this location when I stepped out of my car it was 7 o’clock on the dot the Store employee turned me away after she asked me to come all this way and offered to purchase my items on the Internet. This place is horrible I wouldn’t recommend it to anybody
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April 2019 by Jade Mendez
The employees are so nice they help you on everything.
