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February 2024 by MJ Poist
I will love to give more stars; but some of the ladies in The Heaven always look upset.They don’t acknowledge their customers; it feels like you are not welcome. So sad, because if they would be more welcoming more people would come. I love their products and style. The place is just perfect and beautiful.
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December 2023 by Barb L.
Very pretty setting. I would love to say this nursery was my go-to place. It is not. After a major purchase and planting according to their recommendations, 50% of our trees died. Their refund policy is inferior, compared to Calloways. I now buy only from Calloways.
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November 2023 by Mike George
We were hunting for a pecan tree and loved the fact they show their inventory and pricing online! We drove the 45 miles and were not disappointed and actually surprised when walking into the Haven. What a cool place with friendly folks! We bought the tree and they wrapped both the base as well as the top to ensure we didn't lose foliage on the drive home. Five big stars and I imagine we'll make the drive again sometime so we can be inspired some more. Thanks again.
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November 2023 by Gayle Hausmann
This has always been my go-to when looking for outdoor plants. There's a good variety and the staff is knowledgeable and very friendly. They're a little pricier than some, but you really do get what you pay for.
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October 2023 by Kelly Cronin ..
Update: Great customer service and attention resolving my tree installation issues. I spoke with Jason who came out same day to check the broken sprinkler heads along driveway. He stopped the ongoing leak right away and then had the an irrigation crew fix/replace the heads to restore working order. He was very nice to talk to and very accommodating. The only thing I wished we had done before he left was check all the sprinkler zone's because we would've fount the other broken lines in the backyard right away. After writing my previous review, I called Jason back and he said they'd be out to fix the additional broken sprinkler lines in a few days pending the incoming storm. I also received an email from Terra and a very nice phone call from Josh, the owners of the store. They were both very helpful and accommodating. I shared my concerns with the health of trees going forward and Josh was very helpful and didn't end the conversation with me until I'd asked all my questions and concerns. The irrigation crew came out the following day to fix the broken sprinkler lines. They checked all the zones before leaving (and found another line break actually) They quickly repaired the remaining broken line and repaired the tree root balls with new dirt and mulch. I should add too that these repairs and visits were at no cost to me. Also, the tree buying experience was great. Holly was very helpful in selecting the trees and the ladies inside the store were also very helpful and accommodating as well. It was just the installation that issues unfortunately added up. The quality of the trees themselves look great and appear to be acclimating well. I am very pleased and satisfied with how everyone handled the situation and I really appreciated everyone's time and attention. Thank you.
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October 2023 by Dale Chaney
Purchased "screened" Top Soil recently and I received was supposed to be a chocolate brown organic material with a consistent texture that can easily be worked by hand or with machinery.What I got was definitely un-screened Soil which most likely was just "Gravel" according to their Maintenance Staff that came back to my house to pickup this gravel on a return basis.Their Maintenance Staff that picked up the bad "Soil" told me that I did not get what I paid for. They also told me that screened "Soil" has much different texture.Fossil Creek Tree Farm staff try to cover up this issue by saying the "Soil" was just wet and lumpy and they did a poor job of Apologizing.Fossil Creek Tree Farm staff never even offered to rectify this bad experience. Very poor Customer Service on my issue.One final thought. Fossil Creek Tree Farm should UPDATE their website regarding "Screened Top Soil" to let Customers know that this Soil is from a 3rd Party Vendor.In addition Fossil Creek Tree Farm should check and verify that the Customer is actually get the Product they pay for instead of relying on the 3rd Party Vendor comments.I have enjoyed in the past purchasing Products from Fossil Creek Tree Farm but not sure if I will every again purchase from Fossil Creek Tree Farm.
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September 2023 by Jarred Roberts
We had FCTF install our irrigation system years ago and have always had issues with our drip hoses along this one section that feeds our flowerbeds. Which they also installed. Couple of things, when we had them install the flowerbeds I guess we weren’t as specific as we needed to be that we wanted all of this rubber mulch removed. After this last summer, everything in our flowerbed died, just too hot and dry. Which we don’t blame on them at all. BUT, after we tried to replace some plants, we noticed that the dirt in the flowerbeds they installed is about HALF rubber mulch. I’m honestly surprised the plants lasted as long as they did. But whatever, that’s not what really matters since it’s just some dirt and elbow grease. However, after bringing up more of the bed we thought it’d be a good time to check the drip irrigation problems. While taking it up we found that almost every spike holding the fabric down ALSO went through a piece of hose. Then, instead of looping it back or terminating the end of the hose, it just got a bend and some tape. I mean, who does that? That’s got to be the laziest bit of shoddy workmanship I’ve seen.
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July 2023 by Mahlia R.
Visited this beautiful nursery on vacation and wished I could bring so many things back with me. They had an adoption event going on so I got to pet puppies while looking at plants.
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July 2023 by Johnny A.
Hugh selection of all your gardening flowers, shrubs and trees. The staff was very knowledgeable and helpful.
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July 2023 by Aimee McCoy
Today was the first time I have visited Fossil Creek Tree Farm. Not only is this place adorable, their staff is amazing! Tammi was so helpful and was full of knowledge. she was so kind and took the time to answer all of my questions.
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July 2023 by Natalie M
I have numerous fruit trees in my yard and I’ve had zero issues with them for months. All 3 fruit trees (apple, pear and apricot) I purchased from Fossil Creek have had issues. Super upset with the customer service and rudeness of the elderly lady when I went to exchange a pear tree as well. She was standoffish and rude. The younger girl was nice though. The first pear tree had fire blight, the second one started reddening within a week of planting. This was not a watering issue as I’ve gardened for over five years and am fully aware how to properly water a tree. $150 in the trash. Buy elsewhere, they do NOT stand behind their 90 day warranty. I just purchased the trees within 30-45 days ago. I have 4 other fruit trees (peach, fig, apricot, plum) thriving that I bought from a smaller nursery, highly recommend elsewhere!
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June 2023 by Yanilka Guise
Definitely my happy place ever is in this place!!!The CUSTOMER SERVICE A++++++++ more than 5⭐️Erin was a sweet, kind, helpful and very professional lady; she help me with my frustration today ?I recommended this happy place to EVERYBODY!!God keep going blessing you place!!! ???
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June 2023 by Bob F.
One of the coolest nursery/farms around! We wanted a palm tree and did some googling and found this place. Been back to get a couple prickly pear cactuses, some yellow yuccas and a hibiscus! The workers are very knowledgeable and friendly! We love it that they are only 15min away from us! Highly recommend!
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May 2023 by Megan Horne
Such a great shop! I loved all of the products. And it was nice seeing their cute cats, koi fish, and turtle. Will definitely be returning! Also the worker I talked to was very nice!
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May 2023 by Kristin R.
Really cool nursery with unique plants. Look forward to visiting again. Great place to buy plant gifts!
