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March 2024 by Mayra Perez
Hands down the best customer service I have ever encountered.Any issues I’ve had has been resolved literally with in minutes. The staff at this branch are the only reason I choose to stay with Frost. Brittany and Maya have been nothing but kind and respectful towards me, not to mention when you walk in, everyone has a bright smile that makes you feel 100% welcome. Definitely different from any other branch I’ve been too (not related to frost).Especially Brittany, she took care of me with in minutes and was able to solve my problem(s). Frost is my #1 bank and it starts with its amazing employees!
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February 2024 by Chris Oday
Brittany is doing a fantastic job! Have always loved this branch but they’ve gone above and beyond recently!
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February 2024 by Kimberly Bird
Huge, enormously grateful shout out of appreciation to Ethan who went above and beyond to help to get paperwork notarized, copies made and even made spare checks for me because I was headed to the post office and had forgotten our checkbook. I was working through the steps to complete things for the recent death of one parent and POA responsibilities for another parent with Alzheimer’s who was being displaced from the facility she was since it was sold and thus needing to urgently relocated her. During a very hectic and emotional time in which almost every step seems difficult, I told Ethan this step was the easiest and most pleasant. We’ve never had a bad experience banking at Frost but this was genuinely above and beyond. Thank you, Ethan. A very grateful and loyal Frost customer.
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November 2023 by Alex Rodriguez
Absolutely the best customer service I could ever imagine for a bank…But then again it is a TEXAS based bank with down home hospitality..I opened some new accounts with them and Ethan took great care of me..Took his time explaining different options for all the account options they offer…I’m glad to move on from Chase bank to my new Frost bank!
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October 2023 by Emily P (Traveling Texan)
Would highly recommend dealing with bankers Angie or Brittany. They were able to help answer all of my questions and concerns about my finances. Will definitely bank with this location because of their thorough customer service.
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June 2023 by Christopher Envani
Friendly staff with great customer service. They’ve always gone above and beyond.
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November 2022 by Chris Woodard (Just Cold)
Had issue with customer service over the phone. Apparently coming to the location didn't help. Telling customer service their help is poor and if you can't get help local then cancelling my account will next option. I told this to Brooklyn whom told me I lied to her and Jose on the phone said I told him different or something as they left me in a hot room for 20 minutes... I didn't come here to be told me I am a liar and with that they are going to terminate me as a customer. What kind of customer service is this!? Then throw my drivers license across the table at me and smirkingly ask me to leave!?!? Take this canceled account and keep it where the sun doesn't shine. I am reporting branch to FDIC and Hadley Worner
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October 2022 by Just Cold
Had issue with customer service over the phone. Apparently coming to the location didn't help. Telling customer service their help is poor and if you can't get help local then cancelling my account will next option. I told this to Brooklyn whom told me I lied to her and Jose on the phone said I told him different or something as they left me in a hot room for 20 minutes... I didn't come here to be told me I am a liar and with that they are going to terminate me as a customer. What kind of customer service is this!? Then throw my drivers license across the table at me and smirkingly ask me to leave!?!? Take this canceled account and keep it where the sun doesn't shine. I am reporting branch to FDIC and Hadley Worner
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September 2022 by Ehab Masaad
This bank will steal your money like they stolen my money don’t trust the bank
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August 2022 by Nate Arvin
Dean made it so easy to do business with your bank. We came in upset with our old bank and he calm us down. We are so glad we came over to Frost Bank. Dean made it so easy. It was like having a thousand pound weight lifted off our shoulders. Thanks Dean for everything.
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March 2022 by Katya S
Wonderful bank, they have the best customer service, and are always happy to help.
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November 2020 by Darryll Williams
To the higher ups at Frost Bank: Ashley Cassonova is the type of person you promote to sustain and grow any company, simply top notch. It's employees like this that make this the premier place to bank.
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March 2020 by Aaron Hanson
By FAR the BEST bank I've ever had!! The friendliest tellers.. Fair & Honest people.. Love this bank!!
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February 2020 by Leo Gibbs
Always willing to go above & beyond