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January 2024 by juan castillo
Being my first visit to an official AD, couldn’t have went better. The staff was amazing, answered all the question I had. I cannot wait to get the opportunity to buy my first Rolex from them.
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November 2023 by joseph lashley
Janet at Haltoms deserves everyone’s attention when looking for a Rolex. She is something special. I called and text her every single week for many months now and today I got the call. She never once treated me like I was bothering her when I would call her. I can tell you that some other ADs in the DFW area make you feel like you’re wasting your time and Janet makes you feel like you are important even when she didn’t have any inventory to show you she made you feel like she cared, I don’t know how to explain in text, but give Janet a call you’ll understand what I mean. Thank you ma’am. A day I will never forget.
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October 2023 by Kristofer Miller
I stopped in to initially to talk about Rolex availability and worked with Molly. She took my info for my grail watch GMT, and proceeded to show me some other time pieces that piqued my interest. The service received was fantastic, she showed me their lineup and special features about everyone. She took her time with me and made it a very relaxed experience. I wound up getting a Luminox automatic movement piece for the day and cannot wait to come back and do business again. A very premium experience.I will write another review after the Rolex I requested comes through.
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August 2023 by biixeneq
Great staff needed a battery replaced in a watch I didn't even purchase there they replaced at no charge and even set to the correct date and time. Will be going there for a few gifts this holiday season I'm sure
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August 2023 by Minh Do
Larry was very helpful. Got myself a wedding present. Will definitely be back. Best day of my life. Couldn’t be more happy with my purchase and my experience with this store. I highly recommend this place to anyone looking for jewelry or watches.
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July 2023 by fredy torres
I've always heard horror stories of sales associates at upscale locations being rude and condescending to first-time customers. That was not the case. I walked in wanting to order an extra link for my submariner—not anything expensive, just a simple $60 part. I was greeted by Larry, who was very friendly and polite. He asked me a few questions and didn’t hesitate to get my information and the serial number of my timepiece to make sure the correct part was ordered. I also mentioned I was interested in a Datejust. Larry immediately showed me the showpieces and explained the process of getting on the list for when they become available. This was my first time at Haltom’s and won’t be my last, worth the 2 hour drive from Sulphur Springs thanks Larry for the great experience.
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May 2023 by Wendy Thomas
I wish I could give negative stars. I went into this store to have the battery in my watch replaced. I was assisted by a woman with gray/white hair. She took my watch to the back and when she came back she announced that she was able to replace the battery. I responded, "great, how much do I owe you?" She said, "don't bother, we don't charge for batteries." I thought that was strange; who doesn't charge for service. She then went on to tell me that although she was able to fix the batter, the watch was the straps were broken. I was stunned. This woman broke the straps on my watch while, my guess, trying to open the back of the watch. It was difficult to open which is why I took it to a jeweler in the first place. Had she owned up to breaking the straps, I would have understood. However, she chose to lie and try to convince me that I brought in a watch with the straps torn off. I tried the watch on before I brought it in. That's when I realized that the battery wasn't working. It fit. The straps WERE NOT broken. The way those straps were torn there was no way they could have been broken when I handed her the watch. In fact, they would have fallen off when I handed her the watch. Th I The lack of integrity is astonishing! She failed to take accountability for her mistake and blatantly lied to a customer. The was a small thing and she was dishonest in her dealings with me. SMH. Some people! Haltom's, you have a bad apple on staff!
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January 2023 by Toktam C.
Super rude , the person was goi g show herself more than the stuff in the store she had her key for Mercedes in her hand , that means she has Mercedes. Unprofessional ..it seem like she want sake herself
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April 2022 by Rick D.
Very helpful staff. Good selection. Although I always find Jewelry Stores a bit on the pricey side, I do find some items too interesting to pass up during key dates - like Birthday's , Anniversary, Valentines, et al. I tend to go back to places where I had a good experience with the staff. This Camp Bowie location has been a good one.
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April 2022 by Adam P. Botsford
My wife and I have been coming into Haltom's for over a year now. Over this period of time we've been working with Molly on and off, seeking various items for the both of us.Although we haven't made a purchase yet, I thought a review was merited given the level of hospitality we've received from this location and Molly in particular.Her depth of knowledge in custom pieces and watches is incredible, and her willingness to research and communicate makes us feel like we're in the right place.If you're looking for a local jeweler with integrity and great customer service, this is the place.
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September 2021 by Sean Hendricks
I went in a little over 2 weeks ago to get my wife a Rolex for a milestone with our business. Larry Goedecke was extremely helpful and patient with helping me pick the right watch for my wife. She absolutely loved it and made a great memory. I want to thank Haltom's and Larry so much for making it an exciting and stress free experience. I will definitely be back!
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July 2021 by Anthony M.
Great customer service, and Janet was more than helpful with my recent watch purchase. Had been looking for a certain Tudor Black Bay 58, and they were one of the few authorized dealers who had one in stock. She's very knowledge, and made this selection smooth and effortless. Will work with Haltom's again!
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July 2021 by Greg Besson
Go see Larry Goedecke! He is very knowledgeable, friendly, and fast. He helped me find exactly what I was looking for. Made sure it fit perfectly. And got me taken care of in a timely manner. I would recommend Haltom's and Larry to anyone.
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July 2021 by Tony Arguelles
I have had the pleasure of dealing with Will in my venture into the watch world. Will is very professional and knowledgeable in regards to various brands and watch intricacies. I have dealt with Will for two of my time piece purchases now and hope to deal with him in the future for more.
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July 2021 by Sergio Gonzalez
I was disappointed to be shooed away in less than a minute when I came in to inquire for a Rolex. I was told by the lady at the front that they don’t have any “professional models” at the moment (keep in mind, nobody does), and won’t be taking any more names down as they have filled their quota. Go down the street to Bachendorfs, the gentleman I spoke with was professional and thorough in explaining the waiting process.
