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March 2024 by casserly hyland
I enjoy my time at other hand and stones and decided to give this one a try. I got to my massage and as it was supposed to start I was informed my massage therapist wouldn't be in for 30 more minutes. I understand things come up; however, not informing someone of a delay is super unprofessional. I was offered to wait for free hot stones, but due to my schedule, I couldn't. I wasted lots of time and wasn't offered anything else. I work in customer service and safe to say I wouldn't allow a client to leave empty handed. Especially for self care that I have a difficult time fitting into my schedule.
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March 2024 by Cynthia J
I have only been here once but Samuel was amazing! He did great and I truly enjoyed my experience. I only had one issue not in regards to my service and the manager very politely fixed my problem over the phone. Thank you so much and I will be back! :)
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January 2024 by Alexandra Griffin
Jessica is AMAZING! I will not book unless I can get an appointment with her. She is very precise and always is able to fix my sore spots from the gym, travel, or whatever. She’s a calming presence and goes above and beyond in her customer service to make my sessions an excellent experience.
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January 2024 by Chris Smith
Thankful for my wife gifting me a 1hr massage, so shout out to my better half! I have a sporadic schedule and they were able to get me an 8pm appt which was awesome! My masseuse (cecile) was very nice and professional. Asked me for the focus areas and did a great job of helping with my head, neck and shoulders primarily. She was very attentive and hands down best massage ive had. Thanks allot and she deserves a raise!Ill be referring my wife to request her on her next visit.
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November 2023 by Kristie Falbo
This place is a gimmick. Scheduled a massage less than 24 hours before time but got stuck in court. Called to reschedule and was basically told that I’d be charged 50% unless they get another booking. (Schedule was wide open less than 24 hours before so won’t happen). Told them I wanted to cancel and was told I will have to go in to their location to cancel membership. They’re unable to send me the form; nor can I access it online. Save your money and go somewhere else.
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November 2023 by Jackie Hammonds
Finally got a girl I like.. Robin.....the last time I was there the receptionist gave me the wrong girl I had asked for Robin and she booked me to someone else why I haven't a clue was not happy
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November 2023 by Rocks Alot
Great customer service and massage therapy
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November 2023 by dath xiong
Highly recommend. Had a great massage. Thanks for fitting us in girls!
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September 2023 by Victoria Guevara
Tajah was truly wonderful! SO thorough- both in her explanation of the facial options as well as the actual procedure of it. Looking forward to going back and seeing her again! ❤️
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September 2023 by LaShayla Wimberly
Trevor was so professional and made me feel super comfortable. Check in tablet at front desk didn't work, I had to do a quick run down on my preferences for getting started.
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July 2023 by Laura Collins
I’m a fan of this spot. Their 50 and 80 minute massages are completely worth it. I’ve had the same massage therapist, Samuel, for 2 years! Sam is AMAZING, has mad massage skills and remembers that I’ll always want more time and attention on my neck and shoulders. Sam also always remembers previous trouble spots. He passes all vibe checks and I’m always so grateful for his expert care. I also appreciate his knowledge (when asked) about preventing the regular aches and pains I experience.If you’re reading this chances are your body needs time to chill out, so do yourself a favor and treat yourself to a massage! Go see Samuel! You won’t regret it!! ??
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July 2023 by Robyn Guthrie
Samuel is such a talented massage therapist. I Recieved service today and it was delivered with professionalism and great level of CARE
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June 2023 by Mr Freeman
The aesthetics of the place were very peaceful and beautiful and the staff were extremely friendly and knowledgeable. It's located in a very good location that has a very nice gym set-up right next door. Across the street is a very good sushi bar that I would also definitely recommend. I will be doing a review for the sushi place soon as I want to have more than just one meal there before giving a review. And from what I hear, this Hand & Stone location has just hired a Jewish guy who starts orientation on Tuesday, June the 6th, who is very skilled with massage. I would definitely recommend this place.
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June 2023 by Chetan Panchal
I’ve been coming here for years and after tonight I’m seriously reconsidering my membership. The billing and points credit for membership is bogus. 1 credit equals one hour massage. Since I’m a member and my gf isn’t I wanted to use my credit for her. So they up-charged her 1 hour massage to 129 and the credit only covering 79 leaving us having to pay the difference. There’s no manager there to even dispute this as no one told us until after the massage. Then my gf had to purchase the membership again and on top of that she has to pay a set up fee. I was charged for decompression when I wasn’t notified that it will be an extra charge on the bill. WORST OF ALL WHEN I MENTIONED MY CONCERNS THE RECEPTIONIST WASNT EVEN CONCERNED THAT WE WERE UPSET AND WE DIDNT HAVE A CHOICE TO PAY. Do not sign up here because their billables change all the time and find every single thing and nickel and dime you.
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March 2023 by Jorden
Worst Pre-Natal massage ever !! Money was so wasted. I’ve been to them before at another location and loved it but here it was awful! The therapist told me she wasn’t allowed to apply pressure? Which is not true i’ve gotten many before. I paid a hundred dollars to get lathered in oil and not even get it rubbed in. Gross !!
