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March 2025 by Jay Well
Customer service area is very rude most of the time .. only a few of them are nice ..
Got accused of stealing when I tried to return something so the manager pulled up the cameras and when he realized he was wrong all he did was pass me on to the next person and asked them to finish my return .
Very unprofessional.
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March 2025 by Edward
Had a great buying experience, but when the washer and dryer were delivered, they were damaged, and the dryer didn't heat up. I had to return it and now waiting for another one.
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March 2025 by Tiffany Lopez
Unresolved Gift Card Issue – Extremely Disappointed
Dear Home Depot Customer Service,
I am extremely frustrated with my recent experience trying to use a $250 Home Depot gift card I received as a gift. Despite multiple phone calls, being redirected several times, and even visiting a store, I was unable to access the funds due to an issue with the PIN being scratched off because the card said to scratch off for card number and PIN number.
Over the phone, I was given conflicting information, and when I followed the instructions on the back of the card (which stated I could call for support if the card was lost or damaged), no one was able to resolve the situation. Even with a valid gift receipt, I was left without a solution after spending an hour and a half at a Home Depot store.
I want to acknowledge Nelly, who did her best to assist me at the store, but ultimately, corporate representatives—including a man named Omar—were unable to help. This experience highlights a major disconnect between Home Depot’s corporate and store-level support.
As a loyal customer, I find it unacceptable that a legitimate gift card, with proof of purchase, could not be redeemed. I would have appreciated immediate attention to this issue and a resolution however that was not the case .
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March 2025 by Armani Williams
One of the best stocked locations but the service is terrible. Not a big deal for me personally as I like to count hauls as a workout for the day, but I would not send any elders or gentle ladies to this location as the staff is willfully unhelpful
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February 2025 by Molly Crocker
Went in to get some specific length trim and was helped by Destiny, who did everything that was asked of her and did an amazing job. The reason for my low review is due to the staffing in the lumber area who outright refused to cut what I needed and treated me like I was incompetent. This is to include the “manager” I asked to help me. Neither would give me their names. I will be taking my business to Lowe’s.
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December 2024 by LG
Absolutely terrible customer service. 4 employees standing around talking. When asked about a shopping cart I was told I could walk around the parking lot to find one.
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December 2024 by Mellie Escobar
When and got what I needed got help and got loaded up the service and the everything is better than Lowe's across the street Lowe's doesn't help the females like they used to
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December 2024 by Mo Cats
A tool box for all trades! In the heart of Dallas, a DIY person or a pro contractor can get whatever materials are needed. If it isn't there, they will get it there. Extremely helpful pro desk is ready when you are!
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November 2024 by Brenda Padron
Friends n helpful people
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November 2024 by Frank Alvarez
A Saturday after 4 pm is fine! You can see and buy what you need without much problem. It was very stocked! And there was good attention.
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October 2024 by larry harrell
Wow! First all when walk to get my items the young lady so busy txt on phone she walk into. Second thing when I ready to check out. I ask the lady standing by pro checkout if normally they not busy they will check out. She are you pro customer I said no she no I can’t check you out. Third thing they had 3 employees at checkout after waiting 5 minutes I asked could one you all check me out . They young lady said wait will be with you after we done .
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October 2024 by Jeremiah Rogers
The personnel here is so incompetent they can't make a simple key. It's a simple car key.
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October 2024 by Andrew Rios
Drove 30 minutes out of my way to come to this specific Home Depot that claimed to have a certain item in inventory online and didn't. 9 of them? Large items and nobody updated the inventory overnight or whatever. Not only is it in an area that you worry about your tools getting stolen in the parking lot but also a lazy staff?
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October 2024 by VAl PDuty
I.... love... the.... home.... Depot
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August 2024 by Chris Villarreal
Was looking at a tool that these people lock up and I asked to see if someone can unlock it and I was waiting there for 30 mins and still no one helped all the employees looked at me but didn’t ask or didn’t bother to help what a joke
