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August 2023 by Gemma St. James
Just not sure if the current employee there is a good representative for this Optical store. She doesn't know that the lab will remake your glasses at no charge even if the prescription changed. I had to call the Resolution Dept. She doesn't offer to adjust your new frames to your face when you try on your new glasses. Good thing I know how to do it myself & cut the ear pieces down to size & reshape them. Wish the 2 ladies that worked there for years could come back.
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June 2023 by Lacy Douglas
Well, I dropped off my new glasses there 5wks ago to have 1 lens remade due to the lab didn't add a vertical prism. I still have not heard anything if they're back from the lab or not. I may contact the resolution dept & file a dispute to get refunded back to my credit card. 5 wks is long enough of a wait.
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October 2022 by Ramon Rodriguez
This woman here is SO RUDE!We will never be coming back to this location!
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October 2022 by Linda Burrell
I purchased 2 pair 1st was Ray Ban frame they came back plain without the name on outside I was told that they don't do this anymore I was told to take it to an outside engraving company so I got ripped
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April 2021 by Polly Morriss
The doctor was absolutely one of the best.i am a nurse so I appreciate a terrific doctor.The lady in the optical department was an angel really worked with me to get the best deals I needed 2 different glasses and she kept the cost down . I am on social security so got an amazing price. It sounds like fluff but it honest.
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January 2021 by Lidia Garcia
Today around this time. The associate in the the eye glasses department was very rude and unreasonable. We passed by because the credit card machine in the eye doctors room wasn’t working and we had to check out in the eyeglasses area. The associate (not the doctor) told my special ed brother to put his mask on correctly which is fine but he was very unfriendly. We were around the area and we see the associate without a mask eating his burger on the checkout counter! We immediately felt unsafe and decided not to purchase from there anymore. He was very unfriendly and he told my brother to cover his nose while he had his whole mask off eating. We felt unsafe around him and jcpenney lost a customer. He also said someone told to eat there!
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August 2020 by Shannon Price
Every time I call the fax machine picks up. The times on here that day they open and close is wrong! I understand they could be different b/c of Covid but at least answer the damn phone!!!
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December 2017 by vanessa rodriguez
The lady who helped me pick my glasses was very helpful.
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October 2017 by Michelle Mills
The salespeople are personable and friendly, but they are unable to help if you have a problem with your glasses if they fall apart. You then have to deal with a manager who makes accusations about the reason glasses fall apart, is defensive, and extremely dishonest. Her regional manager doesn't return phone calls. I will never purchase eyewear for me or my family from this company again. I will make sure I let everyone I know to go elsewhere for better service, because I can't believe it would be worse anywhere else.
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December 2014 by DarbyLee
Great sales and coupons. Nat'l brand baby clothes, casual men's wear, basic women's undies and tops, and linens.
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May 2014 by Robert Windler
Drew is the bomb
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April 2011 by A Bag's Life
Don't treat me like trash! Spare me by bringing me back with you to this store for recycling.