-
February 2024 by Palursa Shepard
Really bad customer service. At the check out counter in the back was a chaos. Lots of shoes behind the cashier. Nobody knew which shoes for which customers. There were a lot of employees walking in and out through a back door but not helping customers. Good luck waiting for your shoes to come out from the back.
-
February 2024 by Gabriel Garcia
I gave this place a 5 star mainly because of a staff member named Xavier. Xavier was really helpful; He helped me lace my shoes because I couldn't and he answered my questions as well. He is a great example of a good staff member!
-
February 2024 by Dacia Benton
I had a WONDERFUL EXPERIENCE at .Hulen mall in JD store with Aerianna and her staff. Adrianna was professional, thoightful, sensitive to time & need, knowledgeable, kind, honest with the inventory they had in store & CUTE!? She held an item for me until I made it to the mall heading bk out of town. Talk about EXCELLENT customer service!!!?????WOW! Great impression of JD store & mall. Thank you again Aerianna! ?WE REALLY appreciated you sweetheart. Blessings
-
January 2024 by Jaye Jackson
The manager got his azz beat
-
January 2024 by Jenell Brown
I called to ask a simple question. The phone rang about 20 times and a female answered RUDELY "can I help you" My granddaughters received shoes for Christmas but they are boy sizes and a little big. I asked if I can exchange them and what would I need since they were a gift. She responded a receipt and hung up in my face. From all the reviews I've read this is one store I will avoid!! If you don't want to deal with customers get out of the customer service business PERIOD!!
-
December 2023 by Missael Gonzalez
Told me they would bring a pair of shoes out i waited for atleast 20 mins before i had to ask again only to find out they dont have the size i was looking for, thanks Johan for wasting my time.
-
November 2023 by Ruqyya Virgil
If I could give 0 I would this is absolutely the worst store the associates that work there are the worst and should all be fired I came in checking in on a order I placed online I first called serval times which no one picks up once the girl finally did she put me on hold for 15 minutes I then went into the store asked about my order everyone kept saying the same thing you have to wait until you receive the email I said no I want someone to check the status of my order which none acted liked they could do I asked to cancel the order if it was unavailable they all kept lying to the point where the girl said she would call customer service she didn’t she pretended to call and said it was canceled I then called I spoke with a customer service rep who said my order was canceled within 15 minutes of me placing the order due to no stock this was something so simple and the fact that each person there was lying is absolutely ridiculous I will never come to this ghetto store again but this is what you get when you have a group of lazy no work ethic humans working in this day
-
October 2023 by Ramon F Huerta
Excellent service... everyone was very knowledgeable and ready to help!!!!
-
August 2023 by Mary Daniels
The manager has an hideous attitude. I have never been treated so poorly. He was yelling at people, just unbelievable. I wanted to return shoes that I brought for my kid, but the shoes were too small. My kid only tried them on at home. The next day I went up there to return which is in the return policy guidelines and he told me I can't return them. I asked him why and he responded, "because I said so". I believe he's a family member of the store owner so he does what he wants to do. Hopefully Hulen Mall will get him out because it makes the mall look bad.
-
August 2023 by Tiara Winston
Customer service was horrible. We called to check for a show size, and they rudely told my husband that they didn’t know and hung up in his face… I would give zero stars if I could.
-
August 2023 by J817 TX
Tried to return some shoes I bought online from finishline and the girl working the today around 1:20pm said that I can't that I have to go to finish line store. But on the return policy said I could do it at jd sports?
-
July 2023 by larry harrell
The service sucks. After been in there 30 minutes someone at front finally asked me did I need help. ??
-
July 2023 by C Graham
Customer service is horrible. The young African American male with locs and face tat was totally disengaged during the entire conversation. However,Juan, the store manager, was helpful which made my experience a little better
-
March 2023 by janeta lacy
I always find something
-
January 2023 by Brandon Manning
Store opening a he and minutes after they are fully staffed and just hanging around. I been waiting for over a hr for the store to open
