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February 2024 by Blyz Jaeger
I previously came here and that staff was unreliable and completely reinstalled my car's equipment backwards. Had to return to get it corrected. I was reluctant to come by again, but I am really glad I did. This new staff was extremely helpful, very knowledgeable, great customer service, and as long as the staff remains like this, I will be coming back. They all deserve something special for making a loyal customer.
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February 2024 by Caylin Turner
About an hour after my oil change my car started telling me I needed to add oil, oil level low. Took it to the parts store and found out I needed 3 quarts of oil to bring the levels up to a safe amount. Not sure how I leave from an oil change and need to add oil myself to my car but I will not be back.
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January 2024 by Robin Danner
I'm still sitting here after 50 minutes when I was told an oil change would take 20 minutes. Hard to recommend.
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January 2024 by James Thorpe
The location at 3172 Basswood Dr. in Fort Worth was excellent; all of the employees there were quick and efficient, very courteous and professional. When my air filter wasn't delivered, one of the technicians apologized for the delay and went to pick it up himself at O'Reilly's. The manager gave me a discount for the wait...excellent work by everyone, they deserve a big raise!Technicians: Adrian M., Moses W., Austin K., and A. Martinez.
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January 2024 by Ken Vahedi
3 professions that can do whatever to you, there's not much you can do about it. Dentist, haircut and mechanics.These professions have to be high standard super duper fantastic before you can trust them.There is something wrong with their air pressure gauge. Not working right or inaccurate. I wanted tire pressure 38. I got home with 35. The next day the air temperature dropped to freezing temperature which reduced my tire pressure to 33. The following day Sunday after midnight, the air temperature was well below freezing in the teens. My tire pressure was at 30. I have to drive around deep in the holiday weekend, looking for a reliable pressure pump. It's 00:20 in the morning. All tire places are closed.I received a generic message from the owner that is apologizing for the inconvenience. The owner and the workers must realize that their action or inaction is not a question of convenience but sometimes a matter of life and death when you are driving your car on the freeway at the speed of 75 mph.I was hoping to receive an answer like "we have identified the problem and fixed it" or "we have upgraded our system to assure customers the most accurate pressure gauge possible". But Noooooo.
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January 2024 by Miroslav P.
On a weekday came for a state inspection, first in line only one vehicle ahead of me that needed an oil change, waited over an hour, I'm ok with waiting but it needs to be communicated so they just don't waste customers time.
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January 2024 by bg smith
Over charging people is a bad practiceEspecially when you don’t who you are speaking with. I was told my bill would be 170Then when I question it he automatically dropped to 130. Then pulled me in started on my truck5 minutes later they pull someone else in. Stop working on mine and did their car. I was there for over 40 minutes
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January 2024 by Brandon Barker
You have earned your one star. I set inside your office for twenty minutes and not a single person looked my way. Great business guys
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January 2024 by Ginger Peyton
They are fast and friendly. Hardly any waiting time at all.
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January 2024 by XXDanJRodXX
Very professional and courteous
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January 2024 by Amy Acevedo
I had a $20 off coupon that was not applied to my oil change.
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January 2024 by Sam Gilliland
These guys are great. Very professional and fast with helpful service.
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January 2024 by Theresa Alonso
Had to get the oil changed on my daughter’s car. Went here not thinking they closed within the hour and figured I had time. There were two guys and one checked me in then they both completed my oil change. The other guy was working on another vehicle but the gentleman who got my information when I first arrived was very nice and friendly. Then I realized, when I saw the other guy close the garage door, that they were closing. I had no idea. I felt so bad for getting there minutes before they closed. But the first guy took his time and even took the time to help me reset the oil light on the car. I definitely recommend this place.
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January 2024 by Joe Bradburn
There has been a major screw up every time I go there. One time they didn’t tighten the drain plug and I woke up to a garage full of oil. Another I got a 4 wheel rotation and they did 2. I know because I had the same bent valve stem in the same place and two sensors were out of place. They are opening a new competitor half a block down and I went there first but they don’t open for two more weeks. I will tell you after those two weeks you will never see me again
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December 2023 by Austin C.
went up there today and remind u I'm 39 years old. a guy name gage was talking my information and then starts asking me if I drink Hennessy and if I lived in Austin. don't know what that has to do with changing my oil felt weird vibes. Called the store and asked them to take my information out of the system because this kid was hitting on me. I give it 1 star was not very professional