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August 2025 by Janay Williams
Love this store. It was my 1st visit.
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May 2025 by Theresa Jalil
Love my new birthday necklace and earrings set
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May 2025 by cheryl miller
I mean, who doesn't like any jewelry store? I love me some Kendra Scott
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March 2025 by Chas Pigg
Kiddos love it. Staff is friendly. Jewelry is pretty expensive considering most of it changes your skin color. Made cheap but price is high. Its just the world we live in. But again, store is clean, they usually have some kind of snack and even wine I think. Super nice staff. Just... Im a broke Dad and ny daughters are bougie lol!
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February 2025 by Marlena Romine
Kendra Scott is a family fun thing to do on our birthdays. I look forward to going.
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February 2025 by Davya Landoll
My visit to the store was a pleasant experience as the customer service was incredibly friendly and helpful.
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January 2025 by Misty StClair
Went for my Birthday month! Had so much fun at the color bar making my ring and earrings!!! Whitney was AWESOME and made it so fun! Thank you!
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December 2024 by Shelby Skero
I had an incredibly disappointing experience at the Kendra Scott location in University Parks Village. From the moment I walked in, it was clear I was being judged based on my appearance. Because I wasn’t dressed up, the staff seemed to assume I wasn’t worth their time. They were rude, dismissive, and offered no genuine assistance.
I had made a purchase during the 25% off promotion, but when I came to this location for help, they completely brushed me off. Instead of resolving my issue, they told me to go to another store and claim that this location had approved giving me my money back so I could re-purchase my items. When in fact they did not even talk to the ladies at the Clearfork location. It was clear they just didn’t want to deal with me, which was both inconvenient and unprofessional.
In stark contrast, the team at the Clearfork location was absolutely amazing. They were welcoming, respectful, and made sure I got everything I needed without any hassle or judgment. The difference in customer service between these two locations couldn’t have been more obvious. The University Parks Village staff should take a lesson from Clearfork on how to treat their customers with kindness and professionalism.
This experience has left me seriously reconsidering whether I want to support Kendra Scott in the future. No one deserves to be treated the way I was at the University Parks Village location.
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November 2024 by Adriana Murillo
I bought my daughters and myself a butterfly necklace and I was so excited but it started turning their neck green fast too if I would’ve known I would’ve got something else somewhere else.. these were expensive so I didn’t think it’d be this bad and fast. I’ve heard good things about this place and I’m disappointed.i added pictures but In person it looks worse.
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November 2024 by Sandra Jimenez
Rachel has such a great customer service. She makes you feel so welcoming. Always with a great smile. Thank you Rachel for being such a great person ❤️
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November 2024 by Emily Villarreal
Terrible customer service by Elliana S. Very rude and gave attitude when checking out. Seemed to be stressed out by the job or just impatient. I usually don’t have bad interactions here so very thrown off.
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September 2024 by J Sigala
Terrible customer service at this particular location. We went in and were not greeted one time, by any of their staff members. We saw how other customers were greeted immediately after walking in and wondered when or if we ever going to be acknowledged. News flash, nobody ever did. So we left.
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September 2024 by J Garnett
Terrible customer service at this particular location. We went in and were not greeted one time, by any of their staff members. We saw how other customers were greeted immediately after walking in and wondered when or if we ever going to be acknowledged. News flash, nobody ever did. So we left.
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August 2024 by Yanetsis Flores
A super spectacular store, I love it, I recommend everyone to visit it ❤️❤️❤️❤️
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July 2024 by tem rem
I have been shopping at Kendra Scott for YEARS and have never experienced this type of TERRIBLE service. I came in to ask about possible a necklace repair (one that I had spend over $1000 at Kendra Scott might I add), and the attendant who had a tattoo sleeve up her arm, met me with a NASTY attitude. I was extremely shocked. She treated me as if I had stolen from Kendra Scott. I then went to another Kendra Scott location and was treated perfectly. I believe that this location needs to work on their customer service and ways that they will treat their customers moving forward. Furthermore, I will never be coming here again.
