-
March 2024 by Andra
This is the best pharmacy I have filled at . Everyone is so sweet and they got my daughter’s medication done so fast . They always got everything done fast and l am so greatful for the young lady who helped me. I will continue to keep filling here . Great discount card was also lower than what my insurance quoted me.
-
February 2024 by Aaron Vo
My son's medication has recently been on a back order. However, Xuan, the pharmacist had gone out of her way to fill it for us. She was also able to give us a discount on a 3 month supply of this expensive medication. We're very pleased with her service and professionalism.
-
December 2023 by Brittany Romero
Staff is always happy to help and my prescriptions are always a breeze to pick up from here!
-
November 2023 by Edward R.
The store has decent sales on occasion. However, they don't employ cashiers to check you out (at least not after 8 pm). They do, usually , have one person babysitting the self checkouts. That person is usually rude and sarcastic should you make eye contact. My former Kroger always had polite, friendly cashiers who made you feel like the higher prices were worth the smiles at the checkout. This location seems to populate itself with employees outwardly dissatisfied with their life choices. If I am doing all of the work so that you can get a paycheck, at least be polite.
-
November 2023 by Kimberley S.
I recently moved here from Kansas and have been disgusted at how Kroger stores are being managed in my area. Although I have tried 4 different stores, on multiple occasions, none of them have provided quality services. They are always out of stock of sales items or only have a couple available when you need 5 to get the discount, even during weekdays. There are long lines at the self-checkouts and 1 line opened with a cashier that also has a long line. I am disabled and it is very painful to stand that long. Today I used pick-up for the first time and when I got my order items were missing, they were out of stock on 18 items, and two soup cans were crushed. So I called the number provided for pick-up problems but there was a long wait time. After an internet search, I found the store's phone # but instead of a person, I got an AI. I am done with Krogers.
-
June 2023 by Ty M.
Food & drink availability is questionable sometimes as well as condition of food. We moved into the area in '05 and used to shop at the Kroger on Heritage Trace until this Kroger was built. But unfortunately this Kroger has really gone down hill the last couple of years and now it's becoming very very ghetto.
-
April 2023 by Julia Sanford
Dr said the prescription should only take 30 min. 2 trips and 3.5 hours later I finally got it. I’m not sure what their name was but they just sat and talked on the phone for 10 minutes without acknowledging me, then proceeded to give terrible customer service. I’m switching back to Walgreens.
-
January 2023 by Latosha G.
I received this by Kroger Delivery . I had it delivered post surgery today is 1/16/23. This yogurt expired on 12/7/22 there is mold growing on the outside of the container. I love Kroger but this is bad service.
-
January 2023 by Julie Plentl
Pharmacy here appears unorganized and chaotic, my order wasn’t ready after receiving it 24 hours prior.There are piles of medications all over the place and the workers look as though there is no system. The young man who “helped” me at first was rude and unresponsive. The drive thru phone wasn’t working, eventually fixed and they didn’t have a full supply of our prescription. Whoever manages this location really needs to bring some leadership, organization and train on professionalism. The only redeeming moment was a young man named Stephen who actually appeared pleasant as he finally checked me out.
-
November 2022 by Roy L.
The worst. Fruits and vegetables are rarely fresh, sad to say you can get fresher and cheaper at Walmart. They only had one good employee, Dan, and I haven't seen him in a few months, all others don't care you are there. You would think corp would check yelp reviews and address issues with management. Can't wait for HEB in North Fort Worth.
-
November 2022 by Brian R.
They are always out of fresh produce, and meat. They usually only have 1 register open, long lines for self checkout. I know there are staffing and supply chain issues but the other Kroger's seem a little better.
-
October 2022 by Judy Shaw
I was made to go to CVS by my insurance. I changed insurance and this Krogers is 100% better. Always waited at CVS drive through no less than 30 mins with 3 cars in front of me. Went to Krogers drove up got my meds & drove off in about 10 min or less with no problems. HUGH difference. Krogers worked with me to transfer my meds but CVS even gave Krogers a hard time. Very pleased with Krogers & very nice.
-
October 2022 by Kim K.
I stepped foot into this store for the first time tonight and am was sad to see that this was another location not open 24 hours anymore, but that seems to be the trend in this part of town. Aside that, in my scramble to get my groceries to the checkout I was long past the 1:00 AM mark and unable to check out, BUT the stocking staff (Miss Zai) and night manager (Dennis) were the most helpful and charming people I have ever dealt with at a grocery store overnight. Dennis offered to keep my cart so I can retrieve it in the morning when they open at 6 AM which works perfectly fine for me and my schedule. This is a Monday night and the store was shockingly stocked VERY well. Tonight seems like it was a "truck night" because they were stocking the shelves even more in the non-perishable grocery area. This is honestly the cleanest, well mapped out store I have been in and as much as I've been spoiled by Instacart and other delivery services, I have no qualms about doing my own shopping here at this particular location because of this delightful first impression everyone made today. Edit: I visited this store earlier today as a brand new pharmacy customer through the drive-through to arrange med transfers, etc. Generally this type of pharmacy interaction makes me want to have a stroke anywhere else, however, THAT experience was equally as delightful as my late night, in-store experience. The guy that rung up my prescription not only gave me a cheaper price than GOODRX/Walmart has ever given for my controlled medication, he was able to somehow magically knock off an extra couple bucks which is especially valuable during these economically challenging times. BTW- out of 5 major pharmacies in the area, this is the only pharmacy that had my very common controlled medication in stock for a dang good price. Prior to my pick up I had made two phone calls and was never left on eternity hold longer than 30 seconds before someone picked up. Friggin awesome service! Side Note: Keller has the nicest people I have ever met in public places. After nearly 2 years living here I have never had one negative experience in this town compared to where I moved from (ahem..Mansfield )
-
July 2022 by Ahn NE
Their system is highly unorganized and some of their employees are terrible in customer service. After a 20 minute wait and not being acknowledged by anyone behind the counter or it was brought to our attention we had to check in. The confirmation on the appt reminder said nothing about checking in on arrival. The covid vaccine waiting room is label as so but no where on the walls or sign does it imply to check in with the pharmacist. 45 min into the wait after checking in we were not seen. Walgreens/ Cvs has a much organized system and friendlier staff. And who ever Ms Sherman is completely rude and Arguementive. Not to mention not tentative at all as she was the individual at the counter who watched us take a seat with out informing us we were to check in or simply ask were we waiting on someone. Nearly an hr later of waiting my son who was nervous about the shot only grew more nervous.
-
July 2022 by Dana Gassaway
This pharmacy has the WORST customer service ever! They’re rude & don’t care about the patients at all. Tito is condescending & I am switching all my prescriptions asap!