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November 2023 by Kimberley S.
I recently moved here from Kansas and have been disgusted at how Kroger stores are being managed in my area. Although I have tried 4 different stores, on multiple occasions, none of them have provided quality services. They are always out of stock of sales items or only have a couple available when you need 5 to get the discount, even during weekdays. There are long lines at the self-checkouts and 1 line opened with a cashier that also has a long line. I am disabled and it is very painful to stand that long or use the self-checkout. The stores are not handicap friendly. I used Dillions in Kansas for most of my life but I will not again shop at Krogers.
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October 2023 by Tangala B.
I was at this location recently. I spent about 20 minutes walking around the store looking for Cheese Whiz. I finally found someone who worked there to ask for help. She told me she had no idea where the cheese whiz was because she was new. You rarely see people who actually walk the aisles of the store assisting customers. I think that's unacceptable considering the amount of people that shop at that location. I finally gave up and went to check out. Only one self checkout section was open; that line was really long. I went to a cashier's line. She manually had to type in several of the items for the customer in front of me. After she finally finished and the customer left, the cashier picked up her scanner and left her register. She didn't utter a word to me or the other customers in her line, she just walked off. I left my buggy along with the items inside next to the register and I promptly left the store. I was upset at the lack of assistance and the lack of customer service at this location and I will not be going back. Honestly Yelp needs to allow for a "zero stars" rating.
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August 2023 by Brian M.
Staff likes to hang over your shoulder in the self check out. Really annoying. I Asked to buy propane tank and the employee laughed & said no one is here. Not sure what that means since he works there, but no propane tank for me.
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August 2023 by Nikki L.
I'll start by saying Nel in customer service is amazing and very helpful. The people working in the pickup area? Not so much. I placed an order at 4pm for pickup between 7 & 7:30 pm. I arrived at 7:20 and my order wasn't even close to being ready. It was 15 items, so my guess is they didn't even start it until I arrived. They were also out of two items, which they let me know last minute, leaving me with no option for substitution or anything. If they would've let me know in the THREE HOURS between ordering & picking up, I could've chosen a substitute. Do not pick up from this location. Get a delivery service (a third party, not them) or go shopping yourself.
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May 2023 by Kyndra N.
NEVER ORDER PICKUP FROM HERE First of all this was my first experience with pickup and the lack of urgency from all the employees is ridiculous. I ordered 19 items at 1:00 for the 4:30 slot. I get there and the employee wants to smile and say it's not ready come back after 5:00. Then I come back and ITS STILL NOT READY!. I then talk with the manager of pickup and he's no help either he tells me at 5:30 they just started my order and it'll be another hour till it's ready. How ridiculous is this place? My order wasn't ready till 6:30, then I get home and they forgot half of my items after the worker said "ITS ALL THERE." They need to train their employees better because this is just sad. I'm 7 months pregnant and don't have 2 hours for people to waste my time. All I can say is HEB would never.
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January 2023 by Michael N.
Gross floors, gross aisles, employees don't watch where they are going. Go to another grocery store if possible trust me.
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December 2022 by Michelle J.
This is my favorite Kroger in the area. There are 4 Krogers pretty close, Beach St, N. Tarrant Pkwy, Keller and this location. My preference for shopping here is 1) they do a great job of having Milo's Tea and Kite Hill Almond Milk yogurt in stock, both which I enjoy and frequently purchase. 2) they seem the most willing to pay cashiers instead of using customers for free labor 3) it's huge and they have a kitchen area that I have shopped in for tableware and coffee cups and everything in that section is really pretty and contemporary 4) They sell clothes, nice clothes and have really cute outfits for babies and toddlers. This is a great place to shop, you can likely find just what you're looking for.
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November 2022 by Ivan Laric
Prices are good for medications but I have never had so many errors and issues with my prescriptions. I wouldn’t recommend using their sync program. It has been half a year and they still can’t figure it out.
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November 2022 by Joy L.
Chilleee... Just.. Rude employees- don't say excuse me when they grab something in front of me WHILE I'm trying to also grab the same thing. - Just invading peoples space.- Smart mouths. 0/10 do not recommend lol.
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November 2022 by Brian Allen
The girl that worked the drive thru was so friendly and helpful. I love when shes there she always seems to find a wY to save money by using a different coupon code. Saved me $40 today on 2 scripts which paid to fill my gas tank. I wish i caught her name so i could call her out by name
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October 2022 by Marie-Claire R.
I can't wait for HEB to come in and run this place to the ground!! They are the absolute worst!
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September 2022 by Greg M.
Potty mouth customer service rep with fire engine hair, just ran that mouth to no end over 2.99 clearance bulbs that their bagger put in first, then heavy items.
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August 2022 by J C.
There is roof leaks every time it rains at this location. I saw a couple wet floor signs but nothing where the actual places of water were. Every aisle is a lake. Very dangerous!!!!! They have 100 buckets and trash cans all over the place as well to try to catch some of the water. Why are they open if it's this bad? Asian owners I see.
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August 2022 by Alissa V.
The absolute worst Kroger I've ever been to, they are 7 minutes away from a Kroger distribution center but can't seem to ever have anything in stock like basic chk, beef ect. Produce is trash, always rotten. I cannot wait for HEB to be built across the street and I will never step foot in this store again.
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July 2022 by christel h.
NEVER EVER EVER... EVER order curbside from here. The first time I did my order was over 45 minutes late. I got home to take out my groceries and it turns out they gave me the wrong order. So I called them back and after waiting 45 minutes on hold they told me I had to bring the groceries back in the morning to get my new ones. Very unsanitary to have groceries in someone's house and ask them to bring them back to the store to then sell to somebody else. Second chance I gave them they call me an hour before my order to tell me that my order will not be in ready in time, I asked them if they have an idea of when it would be ready and she just ignored my question and asked me if I wanted to cancel my order. Please save yourself the headache, uncleanliness and TERRIBLE customer service at this Kroger.
